604-332-1500 [email protected]
Hexafusion
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Where We Work

IT Support Across the Lower Mainland

Hexafusion provides managed IT support and cybersecurity to businesses across Metro Vancouver and the Fraser Valley. Support is remote first, with onsite visits where your plan includes them.

14Cities served
24/7Remote monitoring
RemoteFirst, onsite per plan
LocalTeam, not a call centre

Vancouver and the North Shore

Burnaby, New Westminster, Tri-Cities and Maple Ridge

Richmond, Delta and South of the Fraser

How coverage works

Remote support everywhere

Every city on this page gets the same remote support and 24/7 monitoring. Most issues are solved remotely, without waiting for a visit.

Onsite visits by plan

Onsite visits are included only on plans that include onsite support. Otherwise they are charged at the rate and minimum in your Statement of Work (SOW), confirmed with you before we start. See our Fair Use Policy.

Outside Metro Vancouver

Remote users anywhere in Canada can be supported remotely. Onsite needs outside the cities listed here are quoted separately before any work starts.

Your first 30 days

Week 1: Discovery

We list every computer, server, network device, cloud account and business application, and install monitoring.

Week 2: Security baseline

We check multi-factor authentication (MFA), device protection, patching, backups, email security and remote access exposure.

Week 3: Close gaps

We fix the critical gaps the baseline found, or quote them first when they are project work.

Week 4: Steady state

Your environment is documented and handed to the support team that looks after you day to day.

Industries we work with

Healthcare and dentalLaw firmsAccounting and financeConstruction and tradesManufacturingImport, export and logisticsRetail and hospitalityNon-profits

Questions about coverage

Do you charge for onsite visits in Surrey, Langley or other cities?

If your plan includes onsite support, visits follow the process in our Fair Use Policy. If it does not, onsite visits are charged at the rate and minimum in your Statement of Work (SOW), confirmed with you before we start. New computer set-up, office moves, cabling and project work are always quoted separately. Project work can be scheduled after hours or on weekends, quoted at after-hours project rates.

Can you support offices or remote workers outside Metro Vancouver?

Yes, remotely. Onsite work outside the cities listed on this page is quoted separately before it starts.

How is a multi-office business billed?

Plans are billed per unit. One unit covers one user, one computer and one email account, and the number of units is the highest of your users, computers and licensed mailboxes, wherever they work. Your quote shows the exact count.

What do the city pages add?

Each city page describes the local area and the industries we work with there. Every city gets the same managed IT, security and backup services from the same team.

How soon can service start?

We agree a start date with you when you sign. Discovery starts first, and full steady-state support begins once onboarding is complete.

Ready to get started?

Tell us your city, team size and current IT setup, and we will confirm your coverage and next steps.

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