Endpoint Detection & Response (EDR)
Behavioural device protection on every Windows, Mac, and server. Catches the ransomware and credential-theft activity that antivirus signatures miss. Now the floor for cyber-insurance underwriting.
24/7 Cybersecurity Operations · Burnaby, BC
Cybersecurity for Burnaby Businesses
Cybersecurity is an operations problem, not a one-time project. Hexafusion runs 24/7 endpoint detection and response (EDR), managed detection and response (MDR), security operations centre coverage, incident response, dark web monitoring, and phishing simulation for businesses across Burnaby. With managed detection and response (MDR), security analysts watch alerts 24/7 and respond, so an attack at night is contained before the next business day. The dark web is where criminals trade stolen passwords and data; monitoring it means leaked staff credentials are found and secured early. Phishing is a fake email or message designed to trick staff into giving away passwords or money. Built for ransomware-era threats, written into your cyber-insurance renewal.
Hexafusion at a glance for Burnaby businesses. Vancouver-based since 2020 · downtown office at 997 Seymour Street · founder is a former PCI DSS Internal Security Assessor · 24/7 SOC coverage on every plan · documented 5-step incident-response runbook · renewal-ready statement of controls for cyber insurance every year · predictable monthly plans.
SOC Coverage
24/7/365 security operations centre on every plan.
Critical Alert Triage
First analyst eyes on a critical alert within minutes.
Incident Containment
Automated isolation of affected devices while human investigation begins.
Coverage Areas
Metrotown, Brentwood, Lougheed, BCIT, SFU, Glenlyon, Riverway, Big Bend, Boundary Road
What 24/7 Cybersecurity Includes in Burnaby
Six operational layers running together, every day. Each one catches what the layer before it missed. Each one is part of the standard managed cybersecurity scope for Burnaby clients, not an upsell.
In plain terms: A vulnerability is a weakness in software or settings that attackers can use to break in, steal data or shut down systems, which can stop operations and cost the organization money. Vulnerability scanning regularly checks systems for weaknesses that attackers can use to break in, such as missing updates or risky settings, so they are resolved before they disrupt operations.
Managed Detection & Response (MDR)
EDR security data forwarded to a 24/7 security operations centre staffed by human analysts. Alerts are triaged, false positives discarded, and real threats handed back to Hexafusion for containment and recovery.
Incident Response Runbook
A documented 5-step process every Burnaby client runs against: contain, investigate, eradicate, recover, lessons. Quarterly tabletop exercises keep the runbook live. Written incident reports go to leadership, insurer, legal, and any regulator.
Dark Web & Credential Monitoring
Continuous monitoring of breach dumps, paste sites, and underground marketplaces for credentials tied to your domain. Compromised credentials are surfaced within hours and rotated before an attacker reuses them.
Phishing Simulation & Training
Monthly simulated phishing campaigns tuned to industry-specific lures (CRA impersonation, real-estate wire fraud, vendor banking-update fraud). Just-in-time training the moment a user clicks. Baseline click rates drop from 25-30 percent to under 5 percent inside a year.
Vulnerability & Attack-Surface Monitoring
Continuous external attack-surface monitoring, monthly internal vulnerability scans, and cloud-posture management with prioritised remediation. SOC 2 and cyber-insurance ready.
Industry-Specific Threats We Defend Against in Burnaby
Generic security templates miss the threats your industry actually faces. The threat playbook is tuned per vertical, and the phishing simulations are too.
Manufacturing and Industrial
Vendor banking-update fraud, supply-chain attacks, and ransomware targeting Big Bend and Marine Way production. OT segmentation, immutable backups, and shift-aware monitoring. Immutable backups are copies of your data that ransomware cannot alter or delete, so the organization can recover instead of paying a ransom.
Technology and Software
Source-code repository protection, build-pipeline integrity, and credential-stealer detection for Glenlyon, Riverway, and Brentwood tech tenants. Customer security questionnaires answered with real evidence.
Healthcare and Clinics
EMR ransomware defence, insurance-claim phishing, and BC PIPA breach response for clinics in the Burnaby Hospital corridor and along Edmonds.
Professional Services
Business email compromise (BEC), wire-fraud impersonation, and trust-account protection for legal and accounting firms in the Metrotown towers.
Retail and Commercial
Point-of-sale malware, gift-card fraud, and PCI scope monitoring for retail operators at Metropolis at Metrotown and The Amazing Brentwood.
Education-Adjacent Organisations
Research-data protection and student-information safeguards for training providers and non-profits near SFU Burnaby Mountain and BCIT.
Compliance-Ready IT Baseline for Burnaby Businesses
Every Burnaby business we onboard receives a documented security baseline aligned to the Canadian Centre for Cyber Security baseline controls and the requirements your cyber insurance carrier is asking about on renewal questionnaires. This is the same baseline we apply to our own infrastructure, not a stripped-down small-business version.
- Identity and access. Microsoft Entra ID with Conditional Access policies, multi-factor authentication (MFA) enforcement on every account, and compliant-device sign-in checks.
- Device protection. Endpoint Detection and Response (EDR) on every Windows, Mac, and mobile device, deployed and active before the user receives the laptop.
- Disk encryption. BitLocker on Windows and FileVault on Mac, key-escrowed centrally so a lost device does not become a data breach.
- Email hardening. email authentication protections (SPF, DKIM and DMARC) alignment plus anti-phishing and impersonation-protection rules tuned to your industry.
- Backup and recovery. Managed backups with documented retention and quarterly restore tests so you know recovery actually works before an incident.
- BC PIPA and PIPEDA aware. Audit logging, role-based access, and breach-notification process documentation kept up to date with the current Office of the Privacy Commissioner of Canada guidance.
Hardware Procurement and Secure Disposal in Burnaby
Hexafusion operates as a Dell authorized reseller and full-service IT supplier for Burnaby businesses, with access to authorized Canadian distribution channels for Lenovo, Apple, Microsoft Surface, and networking gear from Cisco Meraki, Fortinet, SonicWall, Ubiquiti, Aruba, and Juniper. Every laptop arrives pre-imaged with the security baseline, EDR active, and MFA enforced before the user touches it. Hardware is part of the security perimeter, not separate from it.
At end-of-life we handle decommissioning to a standard your insurer will accept. Drive sanitisation follows NIST Special Publication 800-88 guidelines (secure data erasure suited to each drive type), every retired device generates a serial-numbered certificate of destruction for your PIPEDA breach-notification record-keeping, and devices beyond economic refurbishment are recycled through programs accredited by the Electronic Products Recycling Association (EPRA Canada).
Who you actually work with in Burnaby
Hexafusion is led by founder Alex Barari, a former PCI DSS Internal Security Assessor with 15+ years in enterprise IT and cybersecurity. When an incident lands at 2 a.m. for a Burnaby client, the response is led by people who have run real investigations, not a junior analyst escalating to a call centre. The same team writes the runbook, watches the alerts, and presents the post-incident review to your leadership.
Our technology business review is a real strategic report, not a generic newsletter: engagement health score, financial recap, security-event summary, renewal calendar, and an AI-summarised executive paragraph delivered as a PDF once a year on Managed and Managed Pro, and every quarter on Enterprise. See the QBR page for a worked example.
Why Burnaby businesses choose Hexafusion for cybersecurity
- 24/7 SOC coverage. Real human analysts watching real alerts at 2 a.m., not just a dashboard that emails you in the morning.
- Documented runbook. Every incident type has a written procedure. Tabletop exercises every quarter prove the runbook still works.
- Renewal-ready evidence. Annual statement of controls written in the language cyber insurers use. Several Burnaby clients have moved into preferred tiers.
- Phishing program that works. Industry-tuned simulations and just-in-time training cut click rates by 80% in the first year.
- Incident response retainer available. Active breach? Call 604-332-1500. We can engage as the incident-response partner even before you sign a managed agreement.
- Local team on-site. If containment requires hands on hardware in Big Bend at 4 a.m., we drive.
We also serve: See all service areas →
Get 24/7 cybersecurity for your Burnaby business
Tell us about your environment, your industry, and what is driving the timing. We respond within one business day. If you suspect an active incident, call 604-332-1500 now.
Cybersecurity response times for Burnaby
Critical SOC alert triage
Minutes
Our 24/7 security operations centre reviews critical alerts as they arrive, on every plan. Automated containment runs while triage continues.
Device isolation
Automated
High-confidence threats trigger automatic network isolation of the affected device before a human is paged. Lateral movement is stopped at the device.
Emergency on-site (Burnaby)
Within 1 hour 30 minutes
Drive time from our downtown Vancouver office (997 Seymour St, Suite 250). Most containment is achieved remotely before a vehicle moves.
Written incident report
Same business day
Preliminary incident summary delivered same business day. Final report with timeline, root cause, and lessons within 5 business days.
Our 24/7/365 security operations centre (SOC) watches for threats and responds on every plan, from Protect to Enterprise. Emergency on-site windows are targets and depend on traffic, weather, and bridge conditions. On-site visits are billed by the hour plus travel on Protect and Managed.
Related Hexafusion resources
Sibling Burnaby pages and deep-dive cybersecurity cluster pages referenced above.
