1. Who we are
These Terms of Service (“Terms”) govern your access to and use of websites, landing pages, and related online content operated by or on behalf of Hexafusion IT Solutions (“Hexafusion,” “we,” “us,” or “our”), including hexafusion.com and its associated web properties. Our principal place of business is at 250 – 997 Seymour St, Vancouver, BC V6B 3M1, Canada.
2. What these terms cover (and what they do not)
These Terms apply to general use of our public and preview websites, for example reading pages, submitting a contact request where available, or downloading marketing materials.
They do not replace or override a signed or accepted client agreement, statement of work, order form, service level agreement, or other contract that governs delivery of IT services, support, or consulting. If there is a conflict between these Terms and a written client agreement, the client agreement controls for that relationship.
3. Acceptance
By accessing or using our websites, you agree to these Terms. If you do not agree, do not use the sites. If you are using the sites on behalf of an organization, you represent that you have authority to bind that organization.
4. Industry terminology (how we use common words)
Online, IT providers often use standard industry language. On our sites we may use terms in line with common managed services practice, including for example:
- Managed IT / managed services: proactive and reactive IT operations, typically on a subscription or recurring basis.
- RMM (remote monitoring and management): tools used to monitor health and manage endpoints and infrastructure remotely.
- SLA (service level agreement): documented targets for response or restoration, where we have agreed them in writing with a client.
- Endpoint protection / EDR: security tooling for devices (e.g. laptops, servers) that may include detection and response capabilities.
- Backup and disaster recovery (DR): protecting data and planning to restore operations after failure or loss.
- vCIO / virtual CIO: strategic IT planning and review services, scoped by agreement.
Plain-language descriptions on the website are summaries only. Specific deliverables, SLAs, and fees are defined in client contracts and proposals, not by marketing copy alone.
5. Acceptable use
You agree not to misuse our websites. Without limitation, you must not: attempt unauthorized access to our or others’ systems; interfere with security or performance; scrape or harvest data in bulk without permission; transmit malware; or use the sites for unlawful, harassing, or fraudulent purposes.
6. Intellectual property
Content on our websites (text, graphics, logos, layout, and other materials) is owned by Hexafusion or our licensors and is protected by applicable intellectual property laws. You may view and print reasonable copies for personal or internal business evaluation. You may not copy, modify, distribute, or create derivative works without our prior written consent except as allowed by law.
7. Third-party services and links
Our sites may link to third-party websites, tools, or platforms (including cloud providers and vendors). Those services are governed by their own terms. We are not responsible for third-party content, availability, or practices.
8. No warranty on website content
Our websites and content are provided on an “as is” and “as available” basis to the fullest extent permitted by law. We do not warrant that the sites will be uninterrupted, error-free, or free of harmful components. Descriptions of services are for general information and may change without notice.
9. Limitation of liability
To the maximum extent permitted by applicable law, Hexafusion and its directors, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from or related to your use of the websites or inability to use them.
Our total aggregate liability for claims arising from website use (excluding liability that cannot be excluded under applicable consumer protection law) may be limited to fifty Canadian dollars (CAD $50) or the minimum amount permitted by law, whichever is greater, unless a separate signed agreement with you provides otherwise for a specific paid engagement.
10. Indemnity
You agree to indemnify and hold harmless Hexafusion from claims, damages, losses, and expenses (including reasonable legal fees) arising from your violation of these Terms or misuse of the websites, except to the extent caused by our gross negligence or wilful misconduct.
11. Privacy
Personal information you submit through our websites is handled as described in our Privacy Policy (to be published on the production site). Until a production policy is linked here, contact us for questions about collection, use, or disclosure of personal information in British Columbia.
12. Governing law and venue
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. You agree to the exclusive jurisdiction of the courts located in British Columbia for disputes arising from these Terms related to website use, subject to mandatory consumer protections that cannot be waived.
13. Changes
We may update these Terms from time to time. We will post the revised version with an updated effective date. Continued use after changes constitutes acceptance of the revised Terms, except where prohibited by law.
14. Severability and entire agreement
If any provision is held invalid, the remaining provisions remain in effect. These Terms constitute the entire agreement between you and Hexafusion regarding use of the websites described here, superseding prior oral or written understandings on the same subject.
15. Contact
Questions about these Terms:
- Email: [email protected]
- Phone: (604) 332-1500
- Hexafusion IT Solutions · 250 – 997 Seymour St, Vancouver, BC V6B 3M1, Canada