Question 1

Is there an onboarding fee, and what is quoted separately?

Accepted Answer

No. There is no onboarding fee. Any one-time set-up fee for a security or backup tool is shown on the written estimate before the agreement is signed. Scope is transparent: anything not listed for the plan, and all project work, is quoted separately and approved in writing before work begins.

Question 2

Can the organization change plans?

Accepted Answer

Yes. Protect, Managed and Managed Pro are month-to-month. Each plan has a minimum (Protect none, Managed 10 units, Managed Pro 25, Enterprise 50). If the unit count falls below a plan's minimum, the organization keeps the plan at its minimum or moves to the plan whose minimum it meets.

Question 3

What are the agreement and notice terms?

Accepted Answer

Protect, Managed and Managed Pro are month-to-month, with 30 days notice. Enterprise is a 12-month agreement, then 30 days notice. Your per-unit rate stays fixed for 12 months; licence prices follow the vendor.

Question 4

How are units counted?

Accepted Answer

One unit is one user, one computer and one email address, and we count whichever is highest, never added together. A Windows computer is one unit and a Mac is two. Shared mailboxes without a licence are not counted, and a computer shared by several people counts as one unit plus half a unit for each additional person who signs in on it (see our Fair Use Policy).

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