Client success stories

Problem

A growing manufacturing company had an IT provider on paper, but in practice, they were largely on their own. Support was inconsistent, response times were slow, and staff regularly had to fix their own IT problems just to keep production moving. Aging workstations that were no longer manufacturer-supported were causing recurring failures, and nobody had a plan to address them.

Solution

Hexafusion started with a full environment assessment and immediate stabilization. We identified the most problematic systems, addressed urgent issues, and built a phased hardware replacement plan so the client could modernize without a single large upfront cost. As new equipment arrived, we handled all on-site deployments, workstation setup, software configuration, and Microsoft 365 setup, including secure data wiping and responsible recycling of retired devices.

When the business outgrew its office and relocated, Hexafusion managed the full IT move - servers, switches, firewall, workstations, and wireless access points - ensuring staff were operational from day one in the new space. Post-move, we deployed a new domain controller, implemented Active Directory for centralized single sign-on, and replaced aging switches with Cisco business-class hardware. We also reorganized the server room, cleaned up rack cabling, replaced failing UPS (uninterruptible power supply) units, and upgraded network cabling throughout the facility.

Throughout the engagement, we supported Windows desktops, laptops, tablets, and a wide range of operational peripherals including printers, scanners, and receipt printers. Where needs fell outside our direct scope, we recommended trusted third-party solutions rather than proposing solutions outside our expertise.

We needed a partner who actually showed up, a plan for aging equipment, and support that kept production running. That is what we got. Operations leadership, anonymized

Problem

A healthcare practice was working with an IT provider that was neither local nor responsive. Day-to-day issues took too long to resolve, and the practice was managing several business-critical websites and an appointment booking system on its own. Email ran on an aging hosted Exchange platform, and the team had no modern collaboration tools in place.

Solution

Hexafusion took over as the single point of contact for all technology needs. We deployed a new firewall, network switch, and wireless access points, then reorganized the office network so all systems operated reliably. Web hosting, domain registrations, and renewals were brought under our management so nothing fell through the cracks.

The most significant improvement was migrating the practice from hosted Exchange to Microsoft 365. This was not just an email move - it introduced Microsoft Teams, OneDrive, and SharePoint to a team that had never had cloud collaboration tools before. Staff gained shared file access, internal chat, and modern communication capabilities as part of daily operations. Because the team worked primarily on Mac computers, all support and configurations were tailored to their environment.

Having a local team on Microsoft 365 with our Macs finally working the way we expect changed day-to-day operations for us. Practice leadership, anonymized

Problem

A pharmaceutical organization focused on cancer research was growing rapidly across operations in both Canada and the United States. They had an internal IT manager but needed additional technical capacity to execute deployments, support end users, and manage an increasingly complex Microsoft 365 and on-premise environment. They also needed support with compliance-related IT requirements as a publicly listed company.

Solution

Hexafusion integrated directly alongside the client's internal IT manager as a co-managed extension of the team. This allowed the internal lead to stay informed and in control while Hexafusion handled execution - workstation and laptop preparation, on-site deployments, desk setups, phone system configuration in Microsoft 365, and day-to-day user support across Windows and iPhone devices.

A major milestone was migrating from a traditional file server to SharePoint in Microsoft 365. Hexafusion built out the full folder structure, assigned permissions based on user roles, and configured access controls so the organization could operate in a fully cloud-based, collaborative environment. Remote access was also deployed during the shift to hybrid work, then later modernized to a more user-friendly solution for non-technical staff.

For the client's U.S. locations, Hexafusion provided remote support directly and coordinated with trusted local partners when on-site work was required - giving the organization consistent IT coverage across borders without managing multiple vendors.

Hexafusion also delivered a SOX IT general controls audit report to support the client's compliance obligations as a publicly traded company, covering access controls, change management, audit logging, and backup integrity.

We needed extra hands across two countries and documentation our auditors could rely on. The co-managed model made that workable. IT leadership, anonymized

Problem

A software company needed an IT partner that could support both a local server-based infrastructure and a Microsoft 365 environment used daily by developers, designers, and operations staff. Security was a top priority - the business handled sensitive development assets and internal systems that required protection at both the infrastructure and endpoint level. Staff also needed higher-performance hardware to support demanding workloads.

Solution

Hexafusion managed the server room and the network infrastructure surrounding it. We deployed and managed network switches, maintained core systems, and kept the hybrid environment running reliably across on-premise servers and cloud services including Microsoft Teams.

To improve performance for developers and designers, we upgraded workstations across the team - replacing hardware that could not keep pace with modern development and design workloads. Security improvements were implemented at both the digital and physical level, including endpoint protection across workstations and servers, and the deployment of a building-wide security camera system to strengthen physical access monitoring.

When your product is software, unreliable workstations and network surprises are not acceptable. We needed both fixed. Technical leadership, anonymized

Problem

A dental practice was opening from scratch and needed a complete technology environment built before the first patient walked through the door. There was no existing infrastructure to build on - everything needed to be planned, sourced, installed, and configured correctly from the ground up, including clinical imaging equipment that had to integrate with the practice management system.

Solution

Hexafusion managed the full IT buildout from planning through opening day. This included purchasing and deploying office computers, installing operatory monitors in all five treatment rooms, and mounting televisions throughout the practice (reception and patient-facing displays). A server was deployed to support the practice management application (Tracker), and the full office network was built including wireless access points, a phone system, security cameras with remote access, and printers.

Microsoft 365 email was configured for the full team. Clinical imaging was a critical component - Hexafusion connected and configured both the digital X-ray system and Panoramic imaging equipment to the practice network and integrated them with the practice management workflow. This required careful attention to device compatibility, network configuration, and software integration to ensure clinical tools worked reliably from day one.

Once the practice was open, Hexafusion continued as the managed IT partner - handling Windows patching, security updates, printer support, practice management application support, and day-to-day troubleshooting for the clinical and administrative team.

Opening with imaging, practice software, and the network all working was non-negotiable. We did not want to learn IT the hard way on week one. Practice owner / lead, anonymized

Problem

A financial services group operating three related companies in the finance and insurance space needed a single IT partner to manage a shared environment of 30 users, a server-based infrastructure, and Microsoft 365 services. The business depended heavily on technology for daily operations, so consistent support and quick issue resolution were non-negotiable. The group also had a major office relocation on the horizon that needed careful planning and execution.

Solution

Hexafusion became the day-to-day IT partner for all three companies - resolving end-user issues, handling printer and network problems, and maintaining the overall stability of the environment. When the office move came, we planned and deployed the full network infrastructure for the new location: firewall, switches, and multiple wireless access points across the entire floor, along with structured cabling to give the business a clean and reliable physical foundation.

Because the organization operated in regulated financial and insurance sectors, Hexafusion also delivered security awareness training and simulated phishing exercises to reduce human risk and strengthen staff readiness. Microsoft 365 and SharePoint were managed as part of ongoing support throughout the relationship.

One IT partner for three companies and a relocation without losing days; that was the bar. They cleared it. Group operations, anonymized

Problem

A large hospitality organization with roughly 400 staff needed IT support that matched the pace of a 24/7 operation. Their infrastructure was complex - multiple servers, SD-WAN connectivity, more than 30 wireless access points, multiple switches, and dual firewalls configured for redundancy. In a hospitality environment, technology problems surface immediately in guest experience. The business needed both hands-on local support and the depth to handle high-volume issue days without delays.

Solution

Hexafusion provided a hybrid support model: on-site helpdesk presence backed by a remote team, giving the client both immediate physical access and additional capacity when multiple issues needed to be handled simultaneously. Support covered day-to-day user issues, printer and Wi-Fi troubleshooting, network incidents, and infrastructure maintenance across the full environment.

Because the organization operated around the clock, Hexafusion delivered 24/7 support coverage so critical systems could be addressed at any hour. Beyond reactive support, we assisted with infrastructure upgrades over time - network improvements, switching and firewall support, and wireless reliability across the property. Hardware and software procurement was also managed through Hexafusion, giving the client a single trusted source for both support and technology sourcing decisions.

Guest-facing means problems show up immediately. We needed people on-site and coverage overnight. This model matched how we run. Facilities / IT liaison, anonymized