Why Hexafusion
Not the biggest. Just the right fit.
Most BC businesses do not need a national call centre or a 200-seat MSP. They need a local team that knows their setup, responds when something goes wrong, and keeps problems from happening in the first place. That is what we do.
What sets us apart
Five things clients notice first
Proactive, not reactive
We monitor, patch, and alert on issues before they become outages. Break-fix shops show up after the damage. We show up before it happens.
Security built in, not bolted on
Every plan includes a baseline security stack. Higher tiers add EDR and 24/7 MDR. You will never get an invoice for security that should have been standard.
Flat-rate billing, no surprises
One monthly number covers your IT. No per-incident fees, no "that was out of scope" surprises. You know what you're paying before the month starts.
Documentation you own
Your network diagram, credentials vault, software inventory, and runbooks are documented from day one. If you ever move on, that documentation goes with you.
Local, BC-based team
We work exclusively in British Columbia. We know BC PIPA, the local vendor landscape, and the timezone you're in. Your team is not a ticket queue to us.
Strategic oversight included
Technology Business Reviews, IT roadmaps, and budget planning are part of Professional and Enterprise plans, not premium add-ons that get cancelled in year two.
How we compare
Hexafusion vs. your other options
Every IT arrangement has trade-offs. Here is an honest look at how managed IT with Hexafusion compares to the alternatives most BC businesses consider.
| In-house IT | Break-fix / On-call | Large national MSP | Hexafusion | |
|---|---|---|---|---|
| Predictable monthly cost | Partial Salary + overhead |
No Invoice per incident |
Yes | Yes |
| Proactive monitoring and patching | Varies Depends on headcount |
No | Yes | Yes |
| Security included in base service | Varies | Rarely | Often add-on | Yes, every plan |
| Network documentation | If you're lucky | No | Sometimes | Always |
| Strategic IT planning (vCIO) | Rarely Few SMB IT staff do this |
No | Enterprise tier only | Professional and Enterprise |
| Local team, BC-based | Yes | Varies | Rarely | Always |
| Backup and DR testing | Ad hoc | No | Add-on | Included by tier |
| Dedicated account relationship | Yes | Varies | Usually a ticket queue | Yes |
| Coverage if your IT person is away | Gap | No coverage | Yes | Yes |
How we start
Our onboarding commitment
Switching IT providers feels disruptive. We have structured onboarding so your team notices the improvement, not the transition.
Kick-off within 3 business days
We schedule a discovery call, meet your key contacts, and begin the environment intake process. You get a named point of contact from day one.
Environment documented in 30 days
Network map, software inventory, vendor contacts, credentials vault, and security posture baseline are complete within the first month.
First Technology Business Review in 90 days
We sit down with your decision-makers to review your current state, flag near-term risks, and present a 12-month IT roadmap aligned to your budget.
Vendor relationships and certifications
We work with the platforms your business already depends on, and we maintain the training to support them properly.