Who we work with

Every industry has different IT challenges.

We work across multiple sectors in British Columbia and the Lower Mainland, including legal, healthcare, financial services, manufacturing, retail and eCommerce, construction, professional services, and non-profit. The core service is consistent. The way we apply it is adapted to what your industry actually requires — from compliance obligations to workflow-specific tools and the communication norms that matter in your field.

Healthcare and Clinics

Healthcare-adjacent organizations handle personal health information that is among the most tightly regulated data in Canada. Compliance is not optional, and neither is uptime. A clinic that cannot access patient records cannot operate. We have hands-on experience supporting dental and medical clinics running specialized practice management software, including keeping those systems running securely and backed up.

Common pain points

  • Electronic Medical Record (EMR) systems with strict vendor requirements
  • Dental practice management software (e.g. Tracker) requiring specialized IT configuration, imaging device integration, and reliable backups
  • Staff sharing logins or using personal devices for patient data
  • No formal breach notification process despite PHIPA obligations
  • Clinic downtime due to IT issues during patient hours
  • Ransomware targeting healthcare as a high-value sector

How Hexafusion helps

Tracker (Dental) support & integration EMR and practice software IT support Imaging device connectivity Role-based access controls Device encryption Audit logging Secure email for patient comms Backup with tested restores Incident response planning Staff security training
Compliance context: Healthcare-adjacent organizations in BC fall under PHIPA (for health information), BC PIPA, and PIPEDA. We implement the technical safeguards those regulations require and work alongside your privacy officer or legal counsel on documentation.

Accounting and Financial Services

Accounting and financial services firms hold tax records, corporate financials, and personal banking data. They are a direct target for business email compromise, wire fraud, and data theft. The stakes are high and the margin for error is zero. We have experience supporting accounting practices running QuickBooks Desktop and QuickBooks Server — from multi-user installations and performance tuning to secure remote access and reliable backups.

Common pain points

  • Business email compromise (BEC) and invoice fraud attacks
  • Tax season spikes in phishing volume targeting staff
  • CRA and financial regulatory data retention requirements
  • Staff working from home on personal or unsecured devices
  • QuickBooks Desktop or QuickBooks Server installations on aging hardware — slow performance, failed multi-user access, or unsecured remote connections
  • Company file corruption and no verified backup strategy

How Hexafusion helps

QuickBooks Desktop support QuickBooks Server setup & maintenance Secure multi-user QB access Company file backup & restore Email impersonation detection Anti-BEC controls MFA on all financial systems Secure remote desktop Dark web monitoring Staff phishing simulations
Compliance context: Firms handling personal financial data are subject to PIPEDA and CPA Canada's data security guidance. Cyber insurance requirements in this sector are increasingly demanding MFA, EDR, and documented backup as conditions of coverage.

Manufacturing and Industrial

Manufacturing businesses in the Lower Mainland — from food processing and metal fabrication to electronics assembly and distribution — face a unique challenge: keeping production systems online while protecting an increasingly connected environment. IT and operational technology now share the same network, and a cyberattack or IT failure can stop a production line, delay shipments, and cost thousands per hour. We have hands-on experience supporting manufacturers running Acctivate inventory and order management alongside QuickBooks Desktop/Server, as well as other ERP and warehouse management systems.

Common pain points

  • Production floor devices and OT systems connecting to corporate IT networks
  • Acctivate inventory and order management software requiring reliable QuickBooks server connectivity, user access, and backups
  • QuickBooks Desktop/Server performance issues, multi-user failures, or unsecured remote access
  • ERP and manufacturing software (SAP, Microsoft Dynamics, Sage) requiring specialized IT support
  • Multiple facilities across Burnaby, Surrey, Richmond, and Langley with inconsistent IT setups
  • Shift workers sharing devices or relying on aging, unpatched systems
  • Supply chain and vendor integrations creating external access risks
  • No IT coverage during evening and weekend production runs

How Hexafusion helps

Acctivate support & optimization QuickBooks Desktop/Server support ERP system IT support OT/IT network segmentation Multi-site networking 24/7 monitoring and alerting Shift-worker device management Vendor and supply chain access controls Endpoint security on production devices Backup and disaster recovery Hardware procurement and lifecycle
Compliance context: Manufacturing businesses holding employee, customer, or supplier personal data are subject to PIPEDA and BC PIPA. Those exporting goods or working with US clients may also face supply chain cybersecurity requirements. Cyber insurance underwriters increasingly require documented controls, network segmentation, and EDR as conditions of coverage in industrial sectors.

Financial Services and Wealth Management

Financial services businesses in the Lower Mainland — including wealth management firms, mortgage brokers, insurance advisors, financial planners, investment dealers, and publicly listed companies — manage some of the most sensitive personal and financial data in existence. Regulatory scrutiny is high, cyber threats are persistent, and a breach can permanently damage client trust. Your IT partner needs to understand not just technology, but the specific regulatory environment you operate in — including SOX IT general controls (ITGCs) for public companies.

Common pain points

  • FINTRAC anti-money laundering (AML) record-keeping and data security obligations
  • CIRO (formerly IIROC/MFDA) advisor workstation and communication record requirements
  • SOX IT general controls (ITGCs) — access management, audit logging, change management, separation of duties, and backup integrity — for publicly traded companies and their Canadian subsidiaries
  • Business email compromise (BEC) and wire fraud targeting financial transfers
  • Advisors working remotely on personal or unsecured devices
  • Cyber insurance underwriters requiring MFA, EDR, and backup documentation
  • Data retention obligations for client files and transaction records

How Hexafusion helps

SOX ITGC readiness & documentation Access controls & separation of duties Audit log management & evidence packages Advisor workstation management Encrypted communications setup MFA on all financial systems Anti-BEC and wire fraud controls Email archiving and retention Dark web monitoring Secure remote access for advisors Cyber insurance readiness documentation Staff security awareness training
Compliance context: Financial services firms operating in BC are subject to FINTRAC (AML record-keeping), PIPEDA, and sector-specific guidance from CIRO (formerly IIROC and MFDA). Publicly listed companies — including those on the TSX, NYSE, or NASDAQ — and their Canadian subsidiaries must also meet SOX IT general controls (ITGCs) covering logical access, change management, operations, and audit evidence. We deliver SOX-ready IT environments, implement the required technical controls, and produce the documentation and evidence packages your internal audit and external auditors require.

Retail and eCommerce

Any business that accepts credit or debit card payments — whether at a physical point of sale or through an online store — operates within the scope of the Payment Card Industry Data Security Standard (PCI-DSS). Hexafusion has deep, hands-on experience helping retail and eCommerce businesses understand their PCI-DSS obligations, build compliant environments, and maintain that compliance year over year. We have worked with both brick-and-mortar retailers and online merchants across the Lower Mainland, guiding them from initial scoping through to signed attestation.

Common pain points

  • Uncertainty about PCI-DSS scope — which systems, networks, and people are in scope for their cardholder data environment (CDE)
  • POS terminals and payment systems connected to the same network as general office IT — a direct PCI violation
  • eCommerce stores relying on third-party payment processors but still failing SAQ requirements due to insecure hosting or checkout pages
  • Quarterly vulnerability scans (ASV) not being run — a mandatory PCI-DSS requirement
  • Flat networks with no segmentation between cardholder data and corporate systems
  • No formal incident response plan, access controls, or audit logging in the CDE
  • Staff with unnecessary access to payment systems and cardholder data
  • Renewal deadlines approaching with no documentation or SAQ completed

How Hexafusion helps

PCI-DSS scoping and gap assessment CDE network segmentation SAQ (Self-Assessment Questionnaire) support Quarterly ASV vulnerability scanning Annual penetration testing POS system security hardening eCommerce environment review Firewall and network access controls Log management and monitoring MFA on all cardholder data systems Staff access control policies Incident response procedures
PCI-DSS context: PCI-DSS applies to any organization that stores, processes, or transmits cardholder data — regardless of size or transaction volume. The required SAQ level depends on how you accept payments and your annual transaction volume. We help you identify the right SAQ type, close the gaps your environment has, and maintain the technical controls required for annual attestation. We have direct experience bringing retailers into PCI compliance for the first time and helping eCommerce merchants meet the requirements their payment processors and acquirers require.

Construction and Real Estate

Construction and real estate firms run distributed operations across job sites, offices, and remote staff. Technology that works in a downtown office rarely works the same way on a job site. We bridge that gap — including supporting contractors and developers running QuickBooks Desktop for job costing, contractor billing, and payroll.

Common pain points

  • Field teams sharing devices or using personal phones for project apps
  • Multiple office locations with inconsistent IT setups
  • QuickBooks Desktop used for job costing and billing — running on aging hardware with no verified backups
  • Large file sharing (CAD, BIM, blueprints) across teams
  • Subcontractor and client data exposure through insecure file sharing
  • Project management tools requiring careful access management

How Hexafusion helps

QuickBooks Desktop support MDM for field devices Secure large file sharing Multi-site networking Cloud storage management Subcontractor access controls Microsoft 365 for project teams Hardware procurement Backup for project data
Compliance context: Real estate transactions involve FINTRAC obligations and personal financial data under PIPEDA. We help you maintain the access controls and audit trails those obligations require without slowing down your transactions.

Professional Services

Consulting firms, marketing agencies, engineering companies, and other professional services organizations depend on reliable, fast IT to keep client work moving. Downtime is billable time lost. We keep your team running.

Common pain points

  • Fast headcount changes (hiring, contractors) create access management chaos
  • Client project data mixed with internal files without clear separation
  • Heavy reliance on cloud tools (Slack, Zoom, Google Drive) without oversight
  • No IT documentation: when a key person leaves, knowledge walks out the door
  • Help desk requests piling up with no dedicated IT person

How Hexafusion helps

Fast employee onboarding and offboarding SaaS application management Client data segregation Helpdesk for all staff IT documentation build-out M365 Teams and SharePoint Device management (MDM) IT roadmap and budgeting
Compliance context: Professional services firms handling client personal information are subject to PIPEDA and BC PIPA. If your clients have their own compliance requirements, we help you meet contractual security obligations and pass security questionnaires.

Non-Profit Organizations

Non-profits need enterprise-grade IT at a budget that reflects their mission. They often hold sensitive beneficiary data, process donations, and operate with lean staff who cannot afford IT distractions. We work with non-profits on pricing that fits the sector.

Common pain points

  • Budget constraints make adequate IT security feel out of reach
  • Volunteer and contractor access creates identity management gaps
  • Donor and beneficiary data held without adequate protection
  • Relying on a board member or part-time volunteer for IT
  • Legacy systems that have not been updated in years

How Hexafusion helps

Microsoft 365 Nonprofit pricing Volunteer access management Donor data protection Secure email and communication Budget-aligned IT roadmaps Helpdesk for all staff Legacy system assessment Security awareness training
Compliance context: Non-profits processing donations or holding beneficiary personal information are subject to BC PIPA and PIPEDA. Organizations funded by government may also face reporting or audit requirements. We help you maintain clean documentation and access controls for those obligations.

Do not see your industry listed?

We work with organizations across British Columbia. If your sector is not listed here, that does not mean we cannot help. Describe your situation and we will tell you honestly whether we are the right fit.

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