Who we work with
Every industry has different IT challenges.
We work across multiple sectors in British Columbia and the Lower Mainland, including legal, healthcare, financial services, manufacturing, retail and eCommerce, construction, professional services, and non-profit. The core service is consistent. The way we apply it is adapted to what your industry actually requires — from compliance obligations to workflow-specific tools and the communication norms that matter in your field.
Legal and Law Firms
Law firms carry some of the most sensitive data in any industry: client files, privilege communications, financial records, and litigation strategy. A breach is not just an IT problem. It is a professional liability event and a trust crisis.
Common pain points
- Client confidentiality at risk from phishing and unauthorized access
- Remote and hybrid work creates file access and security gaps
- Outdated practice management software running on aging hardware
- No DR plan: if the server goes down, billing and deadlines stop
- Paralegal and support staff submitting tickets with no process
How Hexafusion helps
Healthcare and Clinics
Healthcare-adjacent organizations handle personal health information that is among the most tightly regulated data in Canada. Compliance is not optional, and neither is uptime. A clinic that cannot access patient records cannot operate. We have hands-on experience supporting dental and medical clinics running specialized practice management software, including keeping those systems running securely and backed up.
Common pain points
- Electronic Medical Record (EMR) systems with strict vendor requirements
- Dental practice management software (e.g. Tracker) requiring specialized IT configuration, imaging device integration, and reliable backups
- Staff sharing logins or using personal devices for patient data
- No formal breach notification process despite PHIPA obligations
- Clinic downtime due to IT issues during patient hours
- Ransomware targeting healthcare as a high-value sector
How Hexafusion helps
Accounting and Financial Services
Accounting and financial services firms hold tax records, corporate financials, and personal banking data. They are a direct target for business email compromise, wire fraud, and data theft. The stakes are high and the margin for error is zero. We have experience supporting accounting practices running QuickBooks Desktop and QuickBooks Server — from multi-user installations and performance tuning to secure remote access and reliable backups.
Common pain points
- Business email compromise (BEC) and invoice fraud attacks
- Tax season spikes in phishing volume targeting staff
- CRA and financial regulatory data retention requirements
- Staff working from home on personal or unsecured devices
- QuickBooks Desktop or QuickBooks Server installations on aging hardware — slow performance, failed multi-user access, or unsecured remote connections
- Company file corruption and no verified backup strategy
How Hexafusion helps
Manufacturing and Industrial
Manufacturing businesses in the Lower Mainland — from food processing and metal fabrication to electronics assembly and distribution — face a unique challenge: keeping production systems online while protecting an increasingly connected environment. IT and operational technology now share the same network, and a cyberattack or IT failure can stop a production line, delay shipments, and cost thousands per hour. We have hands-on experience supporting manufacturers running Acctivate inventory and order management alongside QuickBooks Desktop/Server, as well as other ERP and warehouse management systems.
Common pain points
- Production floor devices and OT systems connecting to corporate IT networks
- Acctivate inventory and order management software requiring reliable QuickBooks server connectivity, user access, and backups
- QuickBooks Desktop/Server performance issues, multi-user failures, or unsecured remote access
- ERP and manufacturing software (SAP, Microsoft Dynamics, Sage) requiring specialized IT support
- Multiple facilities across Burnaby, Surrey, Richmond, and Langley with inconsistent IT setups
- Shift workers sharing devices or relying on aging, unpatched systems
- Supply chain and vendor integrations creating external access risks
- No IT coverage during evening and weekend production runs
How Hexafusion helps
Financial Services and Wealth Management
Financial services businesses in the Lower Mainland — including wealth management firms, mortgage brokers, insurance advisors, financial planners, investment dealers, and publicly listed companies — manage some of the most sensitive personal and financial data in existence. Regulatory scrutiny is high, cyber threats are persistent, and a breach can permanently damage client trust. Your IT partner needs to understand not just technology, but the specific regulatory environment you operate in — including SOX IT general controls (ITGCs) for public companies.
Common pain points
- FINTRAC anti-money laundering (AML) record-keeping and data security obligations
- CIRO (formerly IIROC/MFDA) advisor workstation and communication record requirements
- SOX IT general controls (ITGCs) — access management, audit logging, change management, separation of duties, and backup integrity — for publicly traded companies and their Canadian subsidiaries
- Business email compromise (BEC) and wire fraud targeting financial transfers
- Advisors working remotely on personal or unsecured devices
- Cyber insurance underwriters requiring MFA, EDR, and backup documentation
- Data retention obligations for client files and transaction records
How Hexafusion helps
Retail and eCommerce
Any business that accepts credit or debit card payments — whether at a physical point of sale or through an online store — operates within the scope of the Payment Card Industry Data Security Standard (PCI-DSS). Hexafusion has deep, hands-on experience helping retail and eCommerce businesses understand their PCI-DSS obligations, build compliant environments, and maintain that compliance year over year. We have worked with both brick-and-mortar retailers and online merchants across the Lower Mainland, guiding them from initial scoping through to signed attestation.
Common pain points
- Uncertainty about PCI-DSS scope — which systems, networks, and people are in scope for their cardholder data environment (CDE)
- POS terminals and payment systems connected to the same network as general office IT — a direct PCI violation
- eCommerce stores relying on third-party payment processors but still failing SAQ requirements due to insecure hosting or checkout pages
- Quarterly vulnerability scans (ASV) not being run — a mandatory PCI-DSS requirement
- Flat networks with no segmentation between cardholder data and corporate systems
- No formal incident response plan, access controls, or audit logging in the CDE
- Staff with unnecessary access to payment systems and cardholder data
- Renewal deadlines approaching with no documentation or SAQ completed
How Hexafusion helps
Construction and Real Estate
Construction and real estate firms run distributed operations across job sites, offices, and remote staff. Technology that works in a downtown office rarely works the same way on a job site. We bridge that gap — including supporting contractors and developers running QuickBooks Desktop for job costing, contractor billing, and payroll.
Common pain points
- Field teams sharing devices or using personal phones for project apps
- Multiple office locations with inconsistent IT setups
- QuickBooks Desktop used for job costing and billing — running on aging hardware with no verified backups
- Large file sharing (CAD, BIM, blueprints) across teams
- Subcontractor and client data exposure through insecure file sharing
- Project management tools requiring careful access management
How Hexafusion helps
Professional Services
Consulting firms, marketing agencies, engineering companies, and other professional services organizations depend on reliable, fast IT to keep client work moving. Downtime is billable time lost. We keep your team running.
Common pain points
- Fast headcount changes (hiring, contractors) create access management chaos
- Client project data mixed with internal files without clear separation
- Heavy reliance on cloud tools (Slack, Zoom, Google Drive) without oversight
- No IT documentation: when a key person leaves, knowledge walks out the door
- Help desk requests piling up with no dedicated IT person
How Hexafusion helps
Non-Profit Organizations
Non-profits need enterprise-grade IT at a budget that reflects their mission. They often hold sensitive beneficiary data, process donations, and operate with lean staff who cannot afford IT distractions. We work with non-profits on pricing that fits the sector.
Common pain points
- Budget constraints make adequate IT security feel out of reach
- Volunteer and contractor access creates identity management gaps
- Donor and beneficiary data held without adequate protection
- Relying on a board member or part-time volunteer for IT
- Legacy systems that have not been updated in years
How Hexafusion helps
Do not see your industry listed?
We work with organizations across British Columbia. If your sector is not listed here, that does not mean we cannot help. Describe your situation and we will tell you honestly whether we are the right fit.
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