Legal
Privacy Policy
Effective date: October 13, 2026 · Replaces the version of April 1, 2026 (kept for the record).
Hexafusion Canada Inc., operating as Hexafusion IT Solutions ("Hexafusion", "we", "us"), respects your privacy. This policy explains how we collect, use, share and protect personal information when you visit our websites, contact us, call us or apply to work with us.
1. Consent
We collect, use and disclose personal information with your consent, or as permitted or required by law. Consent may be express, or implied from your actions, such as sending us an inquiry. You may withdraw your consent at any time, subject to legal or contractual limits, by contacting us. Withdrawing consent may limit the services we can provide to you.
2. What we collect
- Contact and business details you give us, such as your name, company, title, email address and phone number.
- Information you provide in inquiries, quotes, chats, emails, calls and text messages.
- Technical information when you use our websites, such as your IP address, device and browser details, and the pages you visit.
- Business contact information from public sources and business data providers.
- Information you submit when you apply for a job with us.
3. How we use it
- To respond to you and provide our services.
- To protect our systems, websites, telephone lines and clients from fraud, abuse and security threats.
- To understand which organizations are interested in our services and to contact them about our services, as the law allows.
- To improve our websites and measure our marketing, with your consent.
- To assess job applications.
- To meet our legal obligations.
4. Artificial intelligence
We use artificial intelligence to help us serve you faster, for example to answer and summarize calls, respond to chats and sort email. A person at Hexafusion remains responsible for decisions that affect you, and we do not make decisions with legal or similarly significant effects about you by automated means alone. Our AI providers are not permitted to use your information to train their models. We do not use automated systems to screen or reject job applicants.
5. Calls and messages
Calls to Hexafusion may be answered by an automated assistant and may be recorded for service, quality and security purposes. You are told this at the start of the call. If you prefer not to be recorded, you may contact us by email instead. You may opt out of text messages at any time by replying STOP.
6. How we recognise your browser and record your visit
Security log (always on). When you open one of our forms or a personal questionnaire link, or send us a form, we record the form, the time, your IP address, your browser type, the page you came from and any campaign code in the link, together with a random identifier stored in your browser. We use this to protect our forms against abuse and to connect a submission to the inquiry it belongs to. We also compare the browser identifier and IP address across visits to detect misuse of our forms, such as one browser submitting under different identities. A person reviews any such case; nothing is decided automatically.
Visit analytics (only with your consent). If you accept analytics cookies in our cookie banner, we also record which pages of hexafusion.com you viewed, in what order and for how long, so that we can understand what interests you and prepare a better reply when you contact us.
Where it goes. All of this stays on our own systems in Canada (our web servers are in Montreal, Quebec). We do not share it with advertising networks or analytics providers.
How long we keep it. Journey records are anonymised after 13 months (the identifiers and IP address are removed; counts are kept). IP addresses are shortened to the network part after 90 days. Records connected to a client file are kept with that file for as long as section 8 requires.
Your choices. You can ask what we hold about your visits, ask us to stop recognising your browser (the "Not you?" link on any form, or hexafusion.com/privacy/visitor-opt-out), or ask us to erase or anonymise the records we are not required to keep.
7. How we share it
We do not sell personal information. We share it only with service providers that help us run our business, such as hosting, security, communications, email, analytics, AI and business data providers, under contracts that limit how they may use it. We may also disclose personal information to our professional advisers, to a successor in a business transaction, or where the law requires or permits, including in response to a lawful request from a court, law enforcement or a regulator.
Some of our service providers store or process personal information outside Canada, including in the United States. While it is outside Canada, it is subject to the laws of that country and may be accessible to its courts, law enforcement and national security authorities.
8. How we protect and keep it
We use administrative, technical and physical safeguards appropriate to the sensitivity of the information. We keep personal information only for as long as needed for the purposes described in this policy, or as required by law, and then delete or anonymize it.
9. Cookies
Our websites use cookies and similar technologies to operate and secure the site, to recognize returning visitors, and, with your consent, to measure our website and advertising. You can change your cookie choices at any time through "Cookie preferences" in the cookie banner or in your browser settings.
| Cookie | Purpose | Duration | Category |
|---|---|---|---|
| hxf_vid | Random visitor identifier for fraud prevention on forms; page journeys only with analytics consent | 2 years | Essential (identifier) / Analytics (journeys) |
| hxf_dev | Remembered browser after email verification | 180 days | Essential |
| hxf_sess | Verified session for a form | 30 minutes | Essential |
| hxf_consent_v1 (local storage) | Your cookie choices | 12 months | Essential |
| Google Ads and Analytics | Measuring our website and advertising | Up to 2 years | Analytics / Advertising (only with consent) |
10. Your rights
You may ask to access or correct the personal information we hold about you, withdraw your consent, or ask us to delete it, subject to the law. We respond within the time the law allows and may need to verify your identity first. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.
11. Contact us
Our Privacy Officer is responsible for our compliance with this policy.
Privacy Officer, Hexafusion Canada Inc.
250 - 997 Seymour St, Vancouver, BC V6B 3M1
[email protected] · 604-332-1500
12. Changes
We may update this policy from time to time. The current version, with its effective date, is always posted on this page.