Privacy Policy

1. Who We Are

Hexafusion IT Solutions ("Hexafusion," "we," "us," or "our") is the organization responsible for the collection, use, and disclosure of personal information described in this Privacy Policy. Our principal place of business is at 250 – 997 Seymour St, Vancouver, BC V6B 3M1, Canada.

2. Scope

This policy applies to personal information collected through our public websites (including hexafusion.com and its web properties), contact and inquiry forms, and communications you initiate with us.

It does not replace or supplement a signed client agreement or data processing addendum that governs information handled in the course of delivering IT services. Those arrangements are governed by their respective contracts.

3. What We Collect

We may collect the following categories of personal information:

• Contact details: name, business name, email address, and phone number submitted through our contact or inquiry forms.
• Communications: the content of messages you send us.
• Technical data: IP address, browser type, device type, pages visited, and approximate location, collected automatically when you use our websites.
• Cookies and similar technologies: session identifiers and preference data; see Section 8 for details.

We do not intentionally collect sensitive personal information (e.g., health data, financial account numbers, government identifiers) through our websites.

4. How We Use Your Information

We use personal information to:

• Respond to your inquiries and communicate with you about our services.
• Provide and improve our websites and online content.
• Understand how visitors use our sites (analytics) to improve user experience.
• Comply with legal obligations applicable to our business in British Columbia and Canada.
• Protect against fraud, abuse, or security incidents.

We do not sell personal information to third parties.

5. Legal Bases (PIPEDA & BC PIPA)

Our primary privacy framework is Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA). We collect, use, and disclose personal information with your consent (express or implied) or as permitted by applicable law, for example where necessary for a legitimate business purpose you would reasonably expect.

If you are located in the European Economic Area or United Kingdom, your rights under the GDPR or UK GDPR may also apply. Please contact us if you have questions about our legal basis for processing in your jurisdiction.

6. Sharing and Disclosure

We may share personal information with:

• Service providers acting on our behalf (e.g., website hosting, email delivery, analytics) under contractual obligations to protect the information.
• Professional advisors (lawyers, accountants) under confidentiality obligations.
• Law enforcement or regulators where required by law or to protect rights, property, or safety.
• Successors in the event of a merger, acquisition, or asset sale, subject to the incoming party honoring this policy or providing notice of changes.

We do not disclose personal information to third parties for their own marketing purposes.

7. Retention

We retain personal information only as long as necessary for the purposes for which it was collected, to fulfill our legal obligations, or as permitted by applicable law. Contact form submissions are typically retained for up to two years from receipt unless a business relationship continues.

8. Cookies

Our websites use cookies and similar technologies for essential site functionality and analytics. Essential cookies are required for the site to function and cannot be disabled. Analytics cookies help us understand visitor patterns; these may be disabled by adjusting your browser settings or using opt-out tools provided by the analytics provider.

A detailed cookie notice will be published on the production site before launch.

9. Your Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Withdraw consent for non-essential uses (where consent is the basis).
• Request deletion of your information, subject to legal and contractual retention requirements.
• Lodge a complaint with the Office of the Privacy Commissioner of Canada or the BC Information and Privacy Commissioner.

To exercise these rights, contact us using the details in Section 11.

10. Security

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information and the risks involved. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but commit to using reasonable measures and notifying affected individuals as required by law in the event of a breach involving significant harm.

11. Contact Us

Privacy inquiries, access requests, and complaints:

Hexafusion IT Solutions
250 – 997 Seymour St, Suite 250
Vancouver, BC V6B 3M1, Canada
[email protected]
(604) 332-1500

12. Changes to This Policy

We may update this policy from time to time. We will post the revised version with an updated effective date. Material changes will be communicated via website notice or email where required by law.