Around-the-Clock Monitoring and Help Desk
Your endpoints, servers, and cloud services monitored around the clock. Same-business-day response on core plans, 24/7/365 on enterprise plans. Real humans in Canada, not overseas call centres.
Managed IT Services in Vancouver, BC
Managed IT Services Vancouver
Hexafusion delivers managed IT services in Vancouver to small and mid-sized organizations who want reliable technology without the cost of an in-house team. Flat-rate monthly pricing, a named Canadian team, and measurable response commitments in writing.
What is Managed IT in Vancouver?
Managed IT is a flat-rate subscription model where Hexafusion takes full responsibility for your technology: monitoring, support, security, patching, backup, and strategic planning. Instead of paying hourly when something breaks, you pay a predictable monthly fee and we prevent problems before they happen.
For Vancouver businesses, that means a local partner who understands Canadian privacy law (PIPEDA, BC PIPA), the realities of Lower Mainland commute times for onsite work, and the compliance expectations of BC-based industries like healthcare, legal, finance, and professional services.
What's Included
Cybersecurity Layer
Endpoint detection and response (EDR, threat-hunting software on every device), multi-factor authentication (MFA), email protection, awareness training, and 24/7 threat monitoring. We align to Centre for Internet Security (CIS) benchmarks and BC PIPA expectations by default.
Microsoft 365 and Cloud
Tenant management, SharePoint, Teams, identity and access, conditional access policies, and migration support. Azure, AWS, and hybrid environments welcome.
Backup and Disaster Recovery
Automated backup for endpoints, servers, and Microsoft 365. Regular test restores. Documented recovery procedures you can hand to any auditor.
Vendor Management
We deal with Telus, Rogers, other vendors, and software providers so you do not have to. One call to us, we coordinate with everyone else.
Virtual CIO and Strategic Planning
Quarterly Technology Business Reviews (quarterly meetings to review your IT roadmap, budget, and risk) on supported plans. Roadmap, budget, and risk planning so you know what is coming and can plan accordingly.
Why Vancouver Businesses Choose Hexafusion
- Local team. Our Vancouver office at 250 - 997 Seymour St means onsite response when remote is not enough. No overseas escalations.
- Flat-rate pricing. One predictable monthly bill. No surprise invoices for emergency calls, after-hours tickets, or normal support work.
- Canadian-compliant. We align to PIPEDA, BC PIPA, and sector-specific requirements. Data handled under Canadian law, not repackaged US policies.
- Response commitments in writing. Service-level agreements (SLAs) in every contract. Same-business-day on Professional plans, 24/7/365 on Enterprise plans.
- Documentation you own. Every client gets a living runbook of their environment. If you ever leave us, you take it with you.
- No long-term lock-ins. Month-to-month after the first term. If we are not earning your business, you should not be obligated to stay.
Who We Serve in Vancouver
We work with businesses across downtown Vancouver, the West End, Yaletown, Mount Pleasant, South Vancouver, East Vancouver, Kitsilano, and the surrounding Metro Vancouver area. Typical client sizes range from 5 to 200 staff.
Common industries: dental and medical clinics, legal firms, accounting practices, professional services, manufacturing and industrial, non-profits, real estate, and technology companies.
Managed IT Plans
Three tiers from Basic helpdesk coverage to comprehensive Enterprise plans with 24/7 monitoring, managed detection and response (MDR, where our team actively hunts and stops threats), annual penetration testing, and dedicated account management. We scope the right tier for your environment during a discovery call and provide a tailored quote.
Service Areas Across Metro Vancouver
Vancouver
Downtown, East Van, Kitsilano, South Van
Burnaby
Metrotown, Brentwood, Lougheed
Richmond
City Centre, Steveston, YVR
Surrey
City Centre, Newton, Cloverdale
Coquitlam
Town Centre, Port Moody, PoCo
Langley
City, Township, Willowbrook
Frequently Asked Questions
How much do managed IT services cost in Vancouver?
Most Vancouver businesses pay between $75 and $180 per user per month, depending on the security level, compliance needs, and whether 24/7 coverage is required. See our plans page for transparent tier pricing.
Do you offer onsite support in Vancouver?
Yes. Our Vancouver office means we can dispatch technicians onsite across Metro Vancouver when remote support is not enough. Onsite visits are included on Professional and Enterprise plans. For organizations with 50+ users who want a dedicated technician embedded at the office, see our shared IT staff option.
Do you work with Microsoft 365?
M365 is a core part of most engagements. We handle tenant setup, migration, SharePoint, Teams, identity and access, conditional access policies, and security configuration.
Is PIPEDA and BC PIPA compliance handled?
Yes. Our service delivery, data handling, and vendor due diligence are designed around PIPEDA and BC PIPA. We can support your privacy officer with audit-ready documentation.
How fast can you respond?
Response SLAs are written into the contract. Professional plans commit to same-business-day response on priority tickets. Enterprise plans commit to 24/7/365 coverage with target response times under 30 minutes for critical issues.
Can we switch from our current IT provider?
Yes. We handle the full transition: documenting your current environment, coordinating with the outgoing provider, and onboarding your users. Most transitions take 2 to 4 weeks with minimal disruption.
Proactive monitoring: AI-assisted detection, engineer-led resolution
Managed IT is only worth paying for if it catches problems before your staff notices them. Our monitoring platform combines AI-powered anomaly detection across your endpoints, network, identity platform, and cloud services with Hexafusion engineers who triage and fix what the AI flags.
Endpoint anomaly detection
EDR and behavioural analytics on every workstation and server. AI flags unusual processes, logins, and file activity. Our team investigates within the response window.
Network & identity monitoring
Firewall logs, Microsoft Entra (formerly Azure AD) and Google Workspace sign-in patterns, DNS telemetry. AI surfaces impossible-travel logins, brute-force patterns, and config drift before an attacker can exploit them.
Hardware & reliability signals
Disk health, memory pressure, patch drift, and backup-job status pulled continuously. AI predicts which devices will fail in the next 30 to 90 days so we replace before an outage, not after.
Humans make the decisions
AI surfaces signals. Our Vancouver engineers decide what to act on, escalate, or ignore. You get the speed of automation and the judgment of a real team that knows your environment.
Ready to talk to a Vancouver IT company?
Request a free assessment. A Hexafusion consultant will review your environment and respond within one business day with a scoped proposal.
Request a free assessmentRelated services
Cybersecurity VancouverIT ConsultingCloud ServicesMicrosoft 365Google WorkspaceNetwork SupportBackup & DRIT Supplier / Dell
Service areas across Metro Vancouver
Related Hexafusion resources
Deep-dive pages on the cybersecurity and compliance topics referenced above.
Hexafusion at a glance. Vancouver-based since 2020 · downtown office at 997 Seymour Street · Dell authorized reseller · Microsoft Solutions Partner · founder is a former PCI DSS Internal Security Assessor · on-site service across 14 Lower Mainland municipalities · flat-rate managed plans with a 60-second initial ticket response and a 15-minute engineer reply during business hours.
Compliance baseline behind every Hexafusion engagement
Managed it services is delivered against a documented baseline aligned to the Canadian Centre for Cyber Security baseline controls and current cyber-insurance underwriting expectations. The same baseline applies whether you are a five-person clinic or a 200-seat manufacturer.
- Identity and access: Microsoft Entra ID with Conditional Access, multi-factor authentication (MFA) enforced on every account, compliant-device sign-in.
- Endpoint protection: Endpoint Detection and Response (EDR) on every device, deployed before the user receives the laptop.
- Disk encryption: BitLocker on Windows, FileVault on Mac, with central key escrow.
- Backup and recovery: Managed backups with documented retention and quarterly restore tests.
- BC PIPA and PIPEDA aware: Audit logging, role-based access, and breach-notification process kept current with the Office of the Privacy Commissioner of Canada guidance.
Hardware lifecycle and responsible disposal
Hexafusion is a Dell authorized reseller with Canadian distribution channels for Lenovo, Apple, Microsoft Surface, and networking gear. At end-of-life, drive sanitization follows NIST Special Publication 800-88, every retired device generates a serial-numbered certificate of destruction for your PIPEDA records, and devices are recycled through programs accredited by the Electronic Products Recycling Association (EPRA Canada).
Who you actually work with
Hexafusion is led by founder Alex Barari, a former PCI DSS Internal Security Assessor with 15+ years in enterprise IT and cybersecurity. Every engagement is supported by the same Vancouver-based team that designs the security baseline, reviews the alerts, and shows up on-site when remote troubleshooting reaches its limit. Our quarterly business review (QBR) turns the relationship into a real strategic conversation with cited numbers, not a marketing newsletter.
What our managed IT engagement actually looks like
Every new managed IT client follows the same documented onboarding. Day one is an environment discovery call where we map every account, device, license, and dependency. By the end of the first week we have a written security baseline diff (what is currently in place, what is missing, what gets remediated in which order). By day 30 you have a complete documentation bundle: network diagram, asset register, license inventory, MFA coverage report, backup test results, and incident response runbook. None of that is sold as an extra; it is the starting condition for every managed engagement.
During steady-state operations you can expect a 60-second initial ticket response and a 15-minute engineer reply during business hours, with after-hours emergency coverage available on Professional and Enterprise plans. Every quarter we deliver a Quarterly Business Review (QBR) as a PDF: engagement health score, financial recap, onboarding progress, renewal calendar, and an AI-summarized executive paragraph. The QBR makes drift impossible to hide: if a metric slides for two quarters in a row, you see it before we do, and we are already working on it by the time you read it.
Commitments we make in writing
- Flat monthly pricing. No hourly billing for in-scope work. The price you sign for is the price you pay until annual renewal.
- Documented service level agreements (SLAs). Initial response, engineer engagement, and resolution targets in writing for every plan tier.
- Transparent offboarding. If the relationship ever ends, you receive 30 days of transition support and full documentation handover. No hostage data, no exit fees.
- No surprise project invoices. Work outside scope is quoted in advance, with the option to approve, defer, or decline before any billable time accrues.
- Vendor-coordinated escalations. When the issue is on Microsoft, Telus, Rogers, Veeam, or any other vendor we manage on your behalf, we own the support case from open to resolved, not you.
- Continuity of the same team. The engineer who onboards you is the engineer who answers your tickets in month 12, barring unusual staff changes that are communicated in writing in advance.
Managed IT questions Vancouver businesses ask us
How long until we are fully migrated to the new managed IT setup? Most managed IT engagements complete environment discovery, security baseline, and the bulk of remediation work within the first 30 days. Larger or more regulated environments (legal, healthcare, financial services) may stretch baseline tasks into a 60- or 90-day window so audit-quality documentation is built alongside the changes.
What if our existing IT person stays involved? Co-managed engagements are common. We document the boundary in your Statement of Work (SOW): which tickets we own, which they own, what escalation looks like, and which systems we both have administrative access to. The split shows up in your monthly invoice as named workstreams so nobody pays twice for the same coverage.
How do you measure whether managed IT is actually working for our business? The engagement health score on every QBR rolls up signal from invoice payment timing, ticket response adherence, backup test pass rate, MFA coverage, patch latency, and renewal cadence into a 0-100 indicator. Green is above 80, yellow is 60 to 79, red is below 60. If your score drops below 80 for two consecutive quarters we trigger an internal review and reach out before you do.