24/7 Monitoring and Help Desk
Your endpoints, servers, and cloud services monitored around the clock. Same-business-day response on core plans, 24/7/365 on enterprise plans. Real humans in Canada, not overseas call centres.
Managed IT Services in Vancouver, BC
Managed IT Services Vancouver
Hexafusion delivers managed IT services in Vancouver to small and mid-sized businesses who want reliable technology without the cost of an in-house team. Flat-rate monthly pricing, a named Canadian team, and measurable response commitments in writing.
What is Managed IT in Vancouver?
Managed IT is a flat-rate subscription model where Hexafusion takes full responsibility for your technology: monitoring, support, security, patching, backup, and strategic planning. Instead of paying hourly when something breaks, you pay a predictable monthly fee and we prevent problems before they happen.
For Vancouver businesses, that means a local partner who understands Canadian privacy law (PIPEDA, BC PIPA), the realities of Lower Mainland commute times for onsite work, and the compliance expectations of BC-based industries like healthcare, legal, finance, and professional services.
What's Included
Cybersecurity Layer
Endpoint detection and response (EDR), MFA, email protection, awareness training, and 24/7 threat monitoring. We align to CIS benchmarks and BC PIPA expectations by default.
Microsoft 365 and Cloud
Tenant management, SharePoint, Teams, identity and access, conditional access policies, and migration support. Azure, AWS, and hybrid environments welcome.
Backup and Disaster Recovery
Automated backup for endpoints, servers, and Microsoft 365. Regular test restores. Documented recovery procedures you can hand to any auditor.
Vendor Management
We deal with Telus, Shaw, vendors, and software providers so you do not have to. One call to us, we coordinate with everyone else.
vCIO and Strategic Planning
Quarterly Technology Business Reviews on supported plans. Roadmap, budget, and risk planning so you know what is coming and can plan accordingly.
Why Vancouver Businesses Choose Hexafusion
- Local team. Our Vancouver office at 250 - 997 Seymour St means onsite response when remote is not enough. No overseas escalations.
- Flat-rate pricing. One predictable monthly bill. No surprise invoices for emergency calls, after-hours tickets, or normal support work.
- Canadian-compliant. We align to PIPEDA, BC PIPA, and sector-specific requirements. Data handled under Canadian law, not repackaged US policies.
- Response commitments in writing. SLAs in every contract. Same-business-day on Professional plans, 24/7/365 on Enterprise plans.
- Documentation you own. Every client gets a living runbook of their environment. If you ever leave us, you take it with you.
- No long-term lock-ins. Month-to-month after the first term. If we are not earning your business, you should not be obligated to stay.
Who We Serve in Vancouver
We work with businesses across downtown Vancouver, the West End, Yaletown, Mount Pleasant, South Vancouver, East Vancouver, Kitsilano, and the surrounding Metro Vancouver area. Typical client sizes range from 5 to 200 staff.
Common industries: dental and medical clinics, legal firms, accounting practices, professional services, manufacturing and industrial, non-profits, real estate, and technology companies.
Managed IT Plans and Pricing
Our plans start around $50 per user per month for Basic coverage and scale up to comprehensive Enterprise plans with 24/7 monitoring, MDR, annual penetration testing, and dedicated account management.
Service Areas Across Metro Vancouver
Vancouver
Downtown, East Van, Kitsilano, South Van
Burnaby
Metrotown, Brentwood, Lougheed
Richmond
City Centre, Steveston, YVR
Surrey
City Centre, Newton, Cloverdale
Coquitlam
Town Centre, Port Moody, PoCo
Langley
City, Township, Willowbrook
Frequently Asked Questions
How much do managed IT services cost in Vancouver?
Most Vancouver businesses pay between $75 and $180 per user per month, depending on the security level, compliance needs, and whether 24/7 coverage is required. See our plans page for transparent tier pricing.
Do you offer onsite support in Vancouver?
Yes. Our Vancouver office means we can dispatch technicians onsite across Metro Vancouver when remote support is not enough. Onsite visits are included on Professional and Enterprise plans.
Do you work with Microsoft 365?
M365 is a core part of most engagements. We handle tenant setup, migration, SharePoint, Teams, identity and access, conditional access policies, and security configuration.
Is PIPEDA and BC PIPA compliance handled?
Yes. Our service delivery, data handling, and vendor due diligence are designed around PIPEDA and BC PIPA. We can support your privacy officer with audit-ready documentation.
How fast can you respond?
Response SLAs are written into the contract. Professional plans commit to same-business-day response on priority tickets. Enterprise plans commit to 24/7/365 coverage with target response times under 30 minutes for critical issues.
Can we switch from our current IT provider?
Yes. We handle the transition end to end: documenting your current environment, coordinating with the outgoing provider, and onboarding your users. Most transitions take 2 to 4 weeks with minimal disruption.
Ready to talk to a Vancouver MSP?
Request a free assessment. A Hexafusion consultant will review your environment and respond within one business day with a scoped proposal.
Request a free assessment