Helpdesk and IT Support
Your team calls or emails us when something is not working. We respond within SLA, resolve the issue, and track everything to a ticket. No more chasing a technician.
Managed IT ยท Coquitlam, BC
IT Support for Coquitlam and Tri-Cities Businesses
Hexafusion supports businesses across the Tri-Cities area, including Coquitlam Town Centre, Port Moody, Port Coquitlam, and Maillardville. We provide flat-rate managed IT, cybersecurity, and on-site support to help Tri-Cities businesses run reliably without the cost of a full-time IT team.
On-Site Response
On-site support across the Tri-Cities area typically within 2-3 hours.
Remote Monitoring
24/7 proactive monitoring for all clients
Helpdesk Response
Critical issues: 1 hour. Standard: 1 business day.
Coverage Areas
Coquitlam Town Centre, Maillardville, Burke Mountain, Port Moody, Port Coquitlam, and the Lougheed corridor
What We Provide in Coquitlam
All services are available to Coquitlam clients on a flat monthly rate. No hourly billing, no surprise invoices.
24/7 Monitoring and Alerting
Our systems watch your servers, workstations, and network devices around the clock. Issues are flagged and addressed before they affect your business.
Cybersecurity and Endpoint Protection
EDR on all devices, managed firewall, email security (DMARC, DKIM, SPF, anti-phishing), MFA deployment, and regular security reviews.
Microsoft 365 and Google Workspace
Full administration of your email, SharePoint, OneDrive, Teams, and Entra ID environment. Migrations, licensing, and day-to-day support included.
Backup and Disaster Recovery
Managed backups with documented retention policies and quarterly restore testing. You will know your data is actually recoverable before you need it.
On-Site Support and Projects
Network infrastructure, server room work, office moves, new hardware deployment, and any project that needs someone physically on-site in Coquitlam.
Industries We Serve in Coquitlam
The Tri-Cities area has a strong mix of established local businesses and newer companies that have grown quickly without building an IT infrastructure to match. We help these businesses catch up, close security gaps, and get to a stable, well-documented state.
Professional Services
Accountants, lawyers, consultants, and service businesses in Coquitlam Town Centre and commercial areas.
Healthcare and Dental
Medical clinics, dental practices, and allied health providers across the Tri-Cities.
Retail and Consumer Services
Retail businesses in Coquitlam Centre and commercial corridors.
Construction and Trades
Contractors, project managers, and trades businesses operating across the region.
Real Estate and Mortgage
Real estate agencies, mortgage brokers, and property management companies.
Education and Training
Private schools, tutoring businesses, and training organizations.
Why Coquitlam businesses choose Hexafusion
- Local team. We are based in Metro Vancouver and can be on-site when it matters.
- Flat-rate pricing. One monthly rate that covers everything in scope. No surprise invoices for regular support.
- Documented environment. Within 30 days of onboarding, your full environment is documented. That documentation is yours to keep.
- Real SLAs. We commit to response times in writing. Critical issues within 1 hour. Everything else within agreed timeframes.
- Security included. EDR, managed firewall, and email security are standard, not add-ons.
- Transparent offboarding. If you ever leave, we give you 30 days of transition support and hand over everything cleanly.
We also serve: See all service areas →
Get a quote for your Coquitlam business
Tell us about your team and environment. We respond within one business day with a custom flat-rate quote.