Helpdesk and IT Support
Your staff call or email us when something is not working. We respond within the agreed timeframe, resolve the issue, and track everything to a ticket. No more chasing a technician.
Managed IT ยท Coquitlam, BC
IT Support for Coquitlam and Tri-Cities Businesses
Hexafusion supports businesses across the Tri-Cities area, including Coquitlam Town Centre, Port Moody, Port Coquitlam, and Maillardville. We provide flat-rate managed IT, cybersecurity, and on-site support to help Tri-Cities businesses run reliably without the cost of a full-time IT team.
Hexafusion at a glance for Coquitlam businesses. Vancouver-based since 2020 · downtown office at 997 Seymour Street · Dell authorized reseller · Microsoft Solutions Partner · founder is a former PCI DSS Internal Security Assessor · on-site service across 14 Lower Mainland municipalities including Coquitlam · flat-rate managed plans with a 60-second initial ticket response.
On-Site Response
On-site support across the Tri-Cities area typically within 2-3 hours.
Remote Monitoring
24/7 proactive monitoring for all clients
Helpdesk Response
Critical issues: 1 hour. Standard: 1 business day.
Coverage Areas
Coquitlam Town Centre, Maillardville, Burke Mountain, Port Moody, Port Coquitlam, and the Lougheed corridor
What We Provide in Coquitlam
All services are available to Coquitlam clients on a flat monthly rate. No hourly billing, no surprise invoices.
24/7 Monitoring and Alerting
Our systems watch your servers, workstations, and network devices around the clock. Issues are flagged and often addressed before they affect your business.
Cybersecurity and Endpoint Protection
Endpoint detection and response (EDR) on all devices, managed firewall, email security (DMARC, DKIM, SPF, anti-phishing), multi-factor authentication (MFA) deployment, and regular security reviews.
Microsoft 365 and Google Workspace
Full administration of your email, SharePoint, OneDrive, Teams, and Entra ID (Azure AD) environment. Migrations, licensing, and day-to-day support included.
Backup and Disaster Recovery
Managed backups with documented retention policies and quarterly restore testing. You will know your data is recoverable before you need it.
On-Site Support and Projects
Network infrastructure, server room work, office moves, new hardware deployment, and any project that needs someone physically on-site in Coquitlam.
Industries We Serve in Coquitlam
The Tri-Cities area has a strong mix of established local businesses and newer companies that have grown quickly without building IT infrastructure to match. We help these businesses catch up, close security gaps, and get to a stable, well-documented state.
Professional Services
Accountants, lawyers, consultants, and service businesses in Coquitlam Town Centre and commercial areas.
Healthcare and Dental
Medical clinics, dental practices, and allied health providers across the Tri-Cities.
Retail and Consumer Services
Retail businesses in Coquitlam Centre and commercial corridors.
Construction and Trades
Contractors, project managers, and trades businesses operating across the region.
Real Estate and Mortgage
Real estate agencies, mortgage brokers, and property management companies.
Education and Training
Private schools, tutoring businesses, and training organizations.
Compliance-Ready IT Baseline for Coquitlam Businesses
Every Coquitlam business we onboard receives a documented security baseline aligned to the Canadian Centre for Cyber Security baseline controls and the requirements your cyber insurance carrier is asking about on renewal questionnaires. This is the same baseline we apply to our own infrastructure, not a stripped-down small-business version.
- Identity and access. Microsoft Entra ID with Conditional Access policies, multi-factor authentication (MFA) enforcement on every account, and compliant-device sign-in checks.
- Endpoint protection. Endpoint Detection and Response (EDR) on every Windows, Mac, and mobile device, deployed and active before the user receives the laptop.
- Disk encryption. BitLocker on Windows and FileVault on Mac, key-escrowed centrally so a lost device does not become a data breach.
- Email hardening. SPF, DKIM, and DMARC alignment plus anti-phishing and impersonation-protection rules tuned to your industry.
- Backup and recovery. Managed backups with documented retention and quarterly restore tests so you know recovery actually works before an incident.
- BC PIPA and PIPEDA aware. Audit logging, role-based access, and breach-notification process documentation kept up to date with the current Office of the Privacy Commissioner of Canada guidance.
Hardware Procurement and Lifecycle Support in Coquitlam
Hexafusion operates as a Dell authorized reseller and full-service IT supplier for Coquitlam businesses, with access to authorized Canadian distribution channels for Lenovo, Apple, Microsoft Surface, and networking gear from Cisco Meraki, Fortinet, SonicWall, Ubiquiti, Aruba, and Juniper. Procurement is part of the managed service, not a sales transaction. Every laptop arrives at the user pre-imaged with the security baseline above, enrolled in Microsoft Autopilot, and ready to power on.
At end-of-life we handle decommissioning with the same care as deployment. Drive sanitization follows NIST Special Publication 800-88 guidelines (cryptographic erasure for SSDs, multi-pass wipe for spinning drives), every retired device generates a serial-numbered certificate of destruction for your PIPEDA breach-notification record-keeping, and devices beyond economic refurbishment are recycled through programs accredited by the Electronic Products Recycling Association (EPRA Canada).
Who you actually work with in Coquitlam
Hexafusion is led by founder Alex Barari, a former PCI DSS Internal Security Assessor with 15+ years in enterprise IT and cybersecurity. We are not a national franchise reading from a playbook written somewhere else. Every Coquitlam client is supported by the same Vancouver-based team that designs the security baseline, reviews the alerts, and shows up on-site when remote troubleshooting hits a wall.
Our quarterly business review (QBR) is a real strategic report, not a generic newsletter: engagement health score, financial recap, onboarding progress, renewal calendar, and an AI-summarized executive paragraph delivered as a PDF to every client at the end of every calendar quarter. See the QBR page for a worked example.
Why Coquitlam businesses choose Hexafusion
- Local team. We are based in Metro Vancouver and can be on-site when it matters.
- Flat-rate pricing. One monthly rate that covers everything in scope. No surprise invoices for regular support.
- Documented environment. Within 30 days of onboarding, your full IT environment is documented. That documentation is yours to keep.
- Real SLAs. We commit to response times in writing. Critical issues: responded to within 1 hour. Standard issues: acknowledged within 1 business day.
- Security is included. Endpoint detection and response (EDR), managed firewall, and email security are standard, not add-ons.
- Transparent offboarding. If you ever leave, we give you 30 days of transition support and hand over everything cleanly.
We also serve: See all service areas →
Get a quote for your Coquitlam business
Tell us about your team and environment. We respond within one business day with a custom flat-rate quote.
Response & resolution times for Coquitlam businesses
Initial ticket response
Within 15 minutes
Every ticket acknowledged by a real engineer within 15 minutes during coverage hours. Not an autoresponder.
Emergency on-site (Coquitlam)
Within 2 hours
Drive time from our downtown Vancouver office (997 Seymour Street). Most issues are resolved remotely in minutes without a site visit.
Resolution (Professional & Enterprise)
Same day
Where Hexafusion manages your network infrastructure, issues are resolved within the same business day, barring force-majeure events.
Remote support
Immediate
Most business-hours incidents are handled start to finish through secure remote access, no travel needed.
Response time (15 minutes) applies to all plans during contracted coverage hours. Emergency on-site windows are targets, not guarantees, and depend on traffic, weather, and bridge conditions. Resolution time varies by the nature of the issue and your plan tier. Same-day resolution applies to Professional and Enterprise clients where Hexafusion manages the network infrastructure and the issue is within our scope. Vendor escalations, hardware RMAs, carrier outages, and other third-party dependencies can extend resolution. Force-majeure events (natural disasters, wide-scale internet or power outages, declared emergencies) are handled on a best-effort basis.
Related Hexafusion resources
Deep-dive pages on the cybersecurity and compliance topics referenced above.