Helpdesk and IT Support
Your team calls or emails us when something is not working. We respond within SLA, resolve the issue, and track everything to a ticket. No more chasing a technician.
Managed IT ยท Vancouver, BC
IT Support for Vancouver Businesses
Hexafusion is a Metro Vancouver IT company supporting businesses across Downtown Vancouver, East Van, Kitsilano, Mount Pleasant, South Vancouver, and the West End. We provide flat-rate managed IT, cybersecurity, and on-site support with no surprises on your invoice.
On-Site Response
On-site support in most of Vancouver within 2 hours for urgent issues.
Remote Monitoring
24/7 proactive monitoring for all clients
Helpdesk Response
Critical issues: 1 hour. Standard: 1 business day.
Coverage Areas
Downtown, East Vancouver, Kitsilano, Mount Pleasant, South Vancouver, West End, Olympic Village, Gastown, Yaletown, and UBC / Point Grey
What We Provide in Vancouver
All services are available to Vancouver clients on a flat monthly rate. No hourly billing, no surprise invoices.
24/7 Monitoring and Alerting
Our systems watch your servers, workstations, and network devices around the clock. Issues are flagged and addressed before they affect your business.
Cybersecurity and Endpoint Protection
EDR on all devices, managed firewall, email security (DMARC, DKIM, SPF, anti-phishing), MFA deployment, and regular security reviews.
Microsoft 365 and Google Workspace
Full administration of your email, SharePoint, OneDrive, Teams, and Entra ID environment. Migrations, licensing, and day-to-day support included.
Backup and Disaster Recovery
Managed backups with documented retention policies and quarterly restore testing. You will know your data is actually recoverable before you need it.
On-Site Support and Projects
Network infrastructure, server room work, office moves, new hardware deployment, and any project that needs someone physically on-site in Vancouver.
Industries We Serve in Vancouver
Vancouver businesses often face high staff turnover, complex compliance requirements (PIPEDA, PHIPA, FINTRAC), and growing cybersecurity risk. Our team has direct experience supporting businesses in all of these environments across the city.
Professional Services
Law firms, accounting practices, consultancies, and insurance brokers across the city.
Technology Companies
Software, SaaS, and digital agencies that need reliable infrastructure and security.
Healthcare Clinics
Medical and dental practices, specialists, and allied health providers.
Financial Services
Wealth management, mortgage brokers, and boutique financial firms.
Retail and Hospitality
Restaurants, retail shops, and hospitality businesses with multiple sites or locations.
Non-Profit Organizations
Charities and non-profits that need enterprise-grade IT at a manageable cost.
Why Vancouver businesses choose Hexafusion
- Local team. We are based in Metro Vancouver and can be on-site when it matters.
- Flat-rate pricing. One monthly rate that covers everything in scope. No surprise invoices for regular support.
- Documented environment. Within 30 days of onboarding, your full environment is documented. That documentation is yours to keep.
- Real SLAs. We commit to response times in writing. Critical issues within 1 hour. Everything else within agreed timeframes.
- Security included. EDR, managed firewall, and email security are standard, not add-ons.
- Transparent offboarding. If you ever leave, we give you 30 days of transition support and hand over everything cleanly.
We also serve: See all service areas →
Get a quote for your Vancouver business
Tell us about your team and environment. We respond within one business day with a custom flat-rate quote.