Helpdesk & End-User Support
Your staff call or email when something is not working. We respond in committed times, resolve the issue, and track it to a ticket. The day-to-day work that keeps a North Vancouver office actually working.
Fully Managed IT Department · North Vancouver, BC
Managed IT for North Vancouver Businesses
Managed IT is a full outsourced IT department. Helpdesk, 24/7 monitoring, cybersecurity, Microsoft 365 administration, network and Wi-Fi, backup and recovery, vendor management, hardware procurement, and strategic planning. One scope, one team, one flat monthly rate. End-to-end ownership of IT for North Vancouver businesses from Lower Lonsdale and the Shipyards District through Central Lonsdale, Lynn Valley, Deep Cove, Edgemont Village, and the Lions Gate Hospital corridor. Coverage is bridge-aware.
Hexafusion at a glance for North Vancouver businesses. Vancouver-based since 2020 · downtown office at 997 Seymour Street · Dell authorized reseller · Microsoft Solutions Partner · founder is a former PCI DSS Internal Security Assessor · one flat-rate plan covers helpdesk, security, vendors, procurement, and strategy · quarterly business reviews included on Professional and Enterprise · bridge-aware dispatch windows.
Scope Coverage
Full IT department in scope: ops, security, strategy, vendors.
Pricing Model
Flat monthly rate. Scales with active users and devices.
Onboarding
Full environment documented within 30 days. The doc is yours.
Coverage Areas
Lower Lonsdale, Central Lonsdale, Upper Lonsdale, Lynn Valley, Deep Cove, Edgemont, Capilano, Norgate, Maplewood, Seymour Heights
What a Fully Managed IT Department Covers in North Vancouver
Six pillars run as one engagement, with one accountable team. There is no second vendor to call when something crosses a boundary. There is no question about which line of the invoice applies. The plan is the IT department.
24/7 Monitoring, Cybersecurity & SOC
Server and endpoint monitoring around the clock. EDR on every device, MDR coverage on Enterprise plans, and a documented incident-response runbook. The operations side of security under the same flat rate.
Vendor & Contract Management
ISP, telecom, line-of-business software, hardware distribution. We hold the relationships, take the support calls, and negotiate renewals so your leadership stops being the switchboard for vendor escalations.
Hardware Procurement & Lifecycle
Dell authorized reseller, plus authorized channels for Lenovo, Apple, Microsoft Surface, and networking gear. Laptops arrive pre-imaged, security-baselined, and ready to power on. Lifecycle replacement is budgeted on the roadmap.
Onboarding & Offboarding Workflow
New hires get accounts, hardware, MFA, and access on day one. Departures trigger documented account disablement, device retrieval, and data preservation. HR sends one form, we handle the rest. Seasonal hiring waves are planned in advance.
vCIO Strategy & QBR Cadence
A virtual CIO at the leadership table on Professional and Enterprise plans. Quarterly business reviews with a real PDF report. Strategy is part of the department, not an add-on.
Industries We Run IT For in North Vancouver
A fully managed IT engagement looks different for an outdoor and sportswear company in Norgate than it does for a specialty clinic adjacent to Lions Gate Hospital. Scope, vendor mix, hardware mix, and security profile are tuned to your industry, not pulled off a template shelf.
Healthcare and Specialty Clinics
Full IT ownership for multi-site clinics in the Lions Gate Hospital corridor and along Central Lonsdale. EMR support, imaging integration, and BC PIPA-aware operations.
Tech Startups and Software
End-to-end IT for Lower Lonsdale and Shipyards-District tech tenants that need IT to scale alongside engineering headcount and pass enterprise security reviews.
Outdoor and Sportswear
ERP and PLM stability, seasonal capacity planning, retail and wholesale channels, and supply-chain controls for the cluster anchored by Arc'teryx and its North Shore supplier ecosystem.
Tourism and Recreation
Seasonal-staff onboarding, point-of-sale and ticketing reliability, and Wi-Fi for high-visitor operators at Grouse Mountain, Capilano Suspension Bridge, Mount Seymour, and Lynn Canyon visitor centres.
Professional Services
Accounting, legal, and consulting firms in Central Lonsdale and Edgemont Village that want one IT department, not three vendors and a part-time hire.
Film and Post-Production
High-throughput storage, colour-managed workflows, render-pipeline reliability, and content-security controls for post houses across Maplewood, Lynnmour, and the broader North Shore.
Compliance-Ready IT Baseline for North Vancouver Businesses
Every North Vancouver business we onboard receives a documented security baseline aligned to the Canadian Centre for Cyber Security baseline controls and the requirements your cyber insurance carrier is asking about on renewal questionnaires. This is the same baseline we apply to our own infrastructure, not a stripped-down small-business version.
- Identity and access. Microsoft Entra ID with Conditional Access policies, multi-factor authentication (MFA) enforcement on every account, and compliant-device sign-in checks.
- Endpoint protection. Endpoint Detection and Response (EDR) on every Windows, Mac, and mobile device, deployed and active before the user receives the laptop.
- Disk encryption. BitLocker on Windows and FileVault on Mac, key-escrowed centrally so a lost device does not become a data breach.
- Email hardening. SPF, DKIM, and DMARC alignment plus anti-phishing and impersonation-protection rules tuned to your industry.
- Backup and recovery. Managed backups with documented retention and quarterly restore tests so you know recovery actually works before an incident.
- BC PIPA and PIPEDA aware. Audit logging, role-based access, and breach-notification process documentation kept up to date with the current Office of the Privacy Commissioner of Canada guidance.
Hardware Procurement and Lifecycle Support in North Vancouver
Hexafusion operates as a Dell authorized reseller and full-service IT supplier for North Vancouver businesses, with access to authorized Canadian distribution channels for Lenovo, Apple, Microsoft Surface, and networking gear from Cisco Meraki, Fortinet, SonicWall, Ubiquiti, Aruba, and Juniper. Procurement is part of the managed service, not a sales transaction. Every laptop arrives at the user pre-imaged with the security baseline above, enrolled in Microsoft Autopilot, and ready to power on. Seasonal hire waves at tourism and outdoor employers are planned around lead times so devices land on day one.
At end-of-life we handle decommissioning with the same care as deployment. Drive sanitisation follows NIST Special Publication 800-88 guidelines (cryptographic erasure for SSDs, multi-pass wipe for spinning drives), every retired device generates a serial-numbered certificate of destruction for your PIPEDA breach-notification record-keeping, and devices beyond economic refurbishment are recycled through programs accredited by the Electronic Products Recycling Association (EPRA Canada).
Who you actually work with in North Vancouver
Hexafusion is led by founder Alex Barari, a former PCI DSS Internal Security Assessor with 15+ years in enterprise IT and cybersecurity. The managed-IT engagement is delivered by a Vancouver-based team that owns the relationship end-to-end. There is no offshore tier-one queue, no franchised regional escalation chain, no script handed to a stranger when the issue gets hard. We know the bridges, the SeaBus schedule, and the rhythm of the North Shore work week.
Our quarterly business review (QBR) is a real strategic report, not a generic newsletter: engagement health score, financial recap, onboarding progress, renewal calendar, and an AI-summarised executive paragraph delivered as a PDF to every client at the end of every calendar quarter. See the QBR page for a worked example.
Why North Vancouver businesses choose Hexafusion for managed IT
- One scope, one team. Helpdesk, security, vendors, procurement, and strategy under one roof and one contract.
- Flat-rate budget predictability. Monthly rate scales with active users and devices. No hourly billing on regular work. No mystery invoices.
- Bridge-aware coverage. Routine on-site work scheduled around Lions Gate and Second Narrows rush windows. SeaBus is a documented contingency.
- Real SLAs. Initial ticket response within 15 minutes. Critical issues within 1 hour. Same-day resolution where Hexafusion manages the infrastructure.
- Elastic headcount. Pricing scales monthly with staff changes inside documented bands. Important for seasonal tourism and outdoor employers.
- Transparent offboarding. If you ever leave, we give you 30 days of transition support and hand over everything cleanly.
We also serve: See all service areas →
Get a managed IT quote for your North Vancouver business
Tell us about your headcount, your environment, and your year. We respond within one business day with a custom flat-rate quote that covers the full department.
Service level commitments for North Vancouver managed IT
Initial ticket response
Within 15 minutes
Every ticket acknowledged by a real engineer within 15 minutes during coverage hours. Not an automated reply.
Documentation complete
Within 30 days
Full environment documentation, network diagrams, vendor list, and credential inventory delivered within 30 days of onboarding. The documentation belongs to you.
Resolution (Professional & Enterprise)
Same day
Where Hexafusion manages your network infrastructure, issues are resolved the same business day, barring force-majeure events.
Offboarding transition
30 days included
If you ever leave, 30 days of transition support are included. Documentation, credentials, and accounts handed over cleanly to your next provider.
15-minute initial response applies to all plans during contracted coverage hours. Same-day resolution applies to Professional and Enterprise clients where Hexafusion manages the network infrastructure and the issue is within our scope. Vendor escalations, hardware RMAs, carrier outages, and other third-party dependencies can extend resolution. On-site dispatch windows for North Vancouver account for Lions Gate and Second Narrows bridge conditions. Force-majeure events (natural disasters, wide-scale internet or power outages, declared emergencies) are handled on a best-effort basis.
Related Hexafusion resources
Sibling North Vancouver pages and the Vancouver managed-IT peer referenced above.
