Endpoint Detection & Response (EDR)
Behavioural device protection on every Windows, Mac, and server. Catches the ransomware and credential-theft activity that antivirus signatures miss. Now the floor for cyber-insurance underwriting.
24/7 Cybersecurity Operations · Richmond, BC
Cybersecurity for Richmond Businesses
Cybersecurity is an operations problem, not a one-time project. Hexafusion runs 24/7 endpoint detection and response (EDR), managed detection and response (MDR), security operations centre coverage, incident response, dark web monitoring, and phishing simulation for businesses across Richmond. With managed detection and response (MDR), security analysts watch alerts 24/7 and respond, so an attack at night is contained before the next business day. The dark web is where criminals trade stolen passwords and data; monitoring it means leaked staff credentials are found and secured early. Phishing is a fake email or message designed to trick staff into giving away passwords or money. Built for ransomware-era threats, tuned to the customs brokerage, YVR-adjacent logistics, and Asian-Canadian retail environments that define so much of the local economy, and written into your cyber-insurance renewal.
Hexafusion at a glance for Richmond businesses. Vancouver-based since 2020 · downtown office at 997 Seymour Street · founder is a former PCI DSS Internal Security Assessor · 24/7 SOC coverage on every plan · documented 5-step incident-response runbook · renewal-ready statement of controls for cyber insurance every year · predictable monthly plans.
SOC Coverage
24/7/365 security operations centre on every plan.
Critical Alert Triage
First analyst eyes on a critical alert within minutes.
Incident Containment
Automated isolation of affected devices while human investigation begins.
Coverage Areas
City Centre, Brighouse, Steveston, Sea Island, YVR, Hamilton, East Richmond, Thompson, Broadmoor, Bridgeport
What 24/7 Cybersecurity Includes in Richmond
Six operational layers running together, every day. Each one catches what the layer before it missed. Each one is part of the standard managed cybersecurity scope for Richmond clients, not an upsell.
In plain terms: A vulnerability is a weakness in software or settings that attackers can use to break in, steal data or shut down systems, which can stop operations and cost the organization money. Vulnerability scanning regularly checks systems for weaknesses that attackers can use to break in, such as missing updates or risky settings, so they are resolved before they disrupt operations.
Managed Detection & Response (MDR)
EDR security data forwarded to a 24/7 security operations centre staffed by human analysts. Alerts are triaged, false positives discarded, and real threats handed back to Hexafusion for containment and recovery.
Incident Response Runbook
A documented 5-step process every Richmond client runs against: contain, investigate, eradicate, recover, lessons. Quarterly tabletop exercises keep the runbook live. Written incident reports go to leadership, insurer, legal, and any regulator including the OPC and BC OIPC.
Dark Web & Credential Monitoring
Continuous monitoring of breach dumps, paste sites, and underground marketplaces for credentials tied to your domain. Compromised credentials are surfaced within hours and rotated before an attacker reuses them.
Phishing Simulation & Training
Monthly simulated phishing campaigns tuned to industry-specific lures (vendor banking-update fraud for customs brokers and freight forwarders, CRA impersonation for accounting, gift-card lures for Asian-Canadian retail). Just-in-time training the moment a user clicks. Click rates drop from 25-30 percent to under 5 percent inside a year.
Vulnerability & Attack-Surface Monitoring
Continuous external attack-surface monitoring, monthly internal vulnerability scans, and cloud-posture management with prioritised remediation. SOC 2 and cyber-insurance ready.
Industry-Specific Threats We Defend Against in Richmond
Generic security templates miss the threats your industry actually faces. The threat playbook is tuned per vertical, and the phishing simulations are too.
Customs Brokerage and Freight
Vendor banking-update fraud, EDI tampering, and ransomware targeting CargoWise, Descartes, and in-house brokerage stacks at YVR and Bridgeport. Cut-off-aware monitoring and immutable backups. Immutable backups are copies of your data that ransomware cannot alter or delete, so the organization can recover instead of paying a ransom.
Asian-Canadian Retail and Hospitality
Point-of-sale malware, gift-card fraud, and PCI scope monitoring for retail operators at Aberdeen Centre, Yaohan Centre, Crystal Mall, and Parker Place. Cross-Pacific credential-stealer detection tuned to staff that travel.
Healthcare and Clinics
EMR ransomware defence, insurance-claim phishing, and BC PIPA breach response for clinics in the Richmond Hospital corridor and along No. 3 Road, including flood-aware DR planning for southern Richmond sites.
Professional Services
Business email compromise (BEC), wire-fraud impersonation, and trust-account protection for legal and accounting firms in the Brighouse and City Centre towers.
Light Manufacturing and Seafood
Supply-chain attacks, vendor banking fraud, and ransomware targeting East Richmond light manufacturing and Steveston seafood processors. OT segmentation and shift-aware monitoring.
YVR-Adjacent Hospitality and Logistics
Card data protection, loyalty-program fraud, and 24/7 cadence monitoring for hotels, ground handlers, and air-cargo operators on Sea Island and Bridgeport.
Compliance-Ready IT Baseline for Richmond Businesses
Every Richmond business we onboard receives a documented security baseline aligned to the Canadian Centre for Cyber Security baseline controls and the requirements your cyber insurance carrier is asking about on renewal questionnaires. This is the same baseline we apply to our own infrastructure, not a stripped-down small-business version.
- Identity and access. Microsoft Entra ID with Conditional Access policies, multi-factor authentication (MFA) enforcement on every account, and compliant-device sign-in checks. Microsoft Entra ID manages staff accounts and sign-in for Microsoft 365, so access can be granted and removed from one place. Conditional Access policies decide who can sign in, from which devices and locations, which keeps stolen passwords and unmanaged devices away from company data. Multi-factor authentication (MFA) adds a second step at sign-in, so a stolen password alone cannot open a staff account.
- Device protection. Endpoint Detection and Response (EDR) on every Windows, Mac, and mobile device, deployed and active before the user receives the laptop.
- Disk encryption. BitLocker on Windows and FileVault on Mac, key-escrowed centrally so a lost device does not become a data breach.
- Email hardening. email authentication protections (SPF, DKIM and DMARC) alignment plus anti-phishing and impersonation-protection rules tuned to your industry.
- Backup and recovery. Managed backups with documented retention and quarterly restore tests so you know recovery actually works before an incident.
- BC PIPA and PIPEDA aware. Audit logging, role-based access, and breach-notification process documentation kept up to date with the current Office of the Privacy Commissioner of Canada guidance.
Hardware Procurement and Secure Disposal in Richmond
Hexafusion operates as a Dell authorized reseller and full-service IT supplier for Richmond businesses, with access to authorized Canadian distribution channels for Lenovo, Apple, Microsoft Surface, and networking gear from Cisco Meraki, Fortinet, SonicWall, Ubiquiti, Aruba, and Juniper. Every laptop arrives pre-imaged with the security baseline, EDR active, and MFA enforced before the user touches it. Hardware is part of the security perimeter, not separate from it.
At end-of-life we handle decommissioning to a standard your insurer will accept. Drive sanitisation follows NIST Special Publication 800-88 guidelines (secure data erasure suited to each drive type), every retired device generates a serial-numbered certificate of destruction for your PIPEDA breach-notification record-keeping, and devices beyond economic refurbishment are recycled through programs accredited by the Electronic Products Recycling Association (EPRA Canada).
Who you actually work with in Richmond
Hexafusion is led by founder Alex Barari, a former PCI DSS Internal Security Assessor with 15+ years in enterprise IT and cybersecurity. When an incident lands at 2 a.m. for a Richmond client, the response is led by people who have run real investigations, not a junior analyst escalating to a call centre. The same team writes the runbook, watches the alerts, and presents the post-incident review to your leadership.
Our technology business review is a real strategic report, not a generic newsletter: engagement health score, financial recap, security-event summary, renewal calendar, and an AI-summarised executive paragraph delivered as a PDF once a year on Managed and Managed Pro, and every quarter on Enterprise. See the QBR page for a worked example.
Why Richmond businesses choose Hexafusion for cybersecurity
- 24/7 SOC coverage. Real human analysts watching real alerts at 2 a.m., not just a dashboard that emails you in the morning.
- Documented runbook. Every incident type has a written procedure. Tabletop exercises every quarter prove the runbook still works.
- Renewal-ready evidence. Annual statement of controls written in the language cyber insurers use. Several Richmond clients have moved into preferred tiers.
- Phishing program that works. Industry-tuned simulations and just-in-time training cut click rates by 80% in the first year.
- Incident response retainer available. Active breach? Call 604-332-1500. We can engage as the incident-response partner even before you sign a managed agreement.
- Local team on-site. If containment requires hands on hardware at Aberdeen Centre at 4 a.m., we drive.
We also serve: See all service areas →
Get 24/7 cybersecurity for your Richmond business
Tell us about your environment, your industry, and what is driving the timing. We respond within one business day. If you suspect an active incident, call 604-332-1500 now.
Cybersecurity response times for Richmond
Critical SOC alert triage
Minutes
Our 24/7 security operations centre reviews critical alerts as they arrive, on every plan. Automated containment runs while triage continues.
Device isolation
Automated
High-confidence threats trigger automatic network isolation of the affected device before a human is paged. Lateral movement is stopped at the device.
Emergency on-site (Richmond)
Within 1 hour 30 minutes
Drive time from our downtown Vancouver office (997 Seymour St, Suite 250) via the Oak or Knight bridges. Most containment is achieved remotely before a vehicle moves. Sea Island and airside locations may require escorted-access coordination.
Written incident report
Same business day
Preliminary incident summary delivered same business day. Final report with timeline, root cause, and lessons within 5 business days.
Our 24/7/365 security operations centre (SOC) watches for threats and responds on every plan, from Protect to Enterprise. Emergency on-site windows are targets and depend on traffic, weather, bridge conditions, and airport-tenant access protocols. On-site visits are billed by the hour plus travel on Protect and Managed.
Related Hexafusion resources
Sibling Richmond pages and the Richmond IT Support cluster page referenced above.
