Fully Managed IT Department · Richmond, BC
Managed IT is a full outsourced IT department. Helpdesk, 24/7 monitoring, cybersecurity, Microsoft 365 administration, network and Wi-Fi, backup and recovery, vendor management, hardware procurement, and strategic planning. One scope, one team, one flat monthly rate. End-to-end ownership of IT for Richmond businesses from the City Centre and Brighouse towers through Steveston, Sea Island, the YVR corridor, Hamilton, and East Richmond.
Scope Coverage
Full IT department in scope: ops, security, strategy, vendors.
Pricing Model
Flat monthly rate. Scales with active users and devices.
Onboarding
Full environment documented within 30 days. The doc is yours.
Coverage Areas
City Centre, Brighouse, Steveston, Sea Island, YVR, Hamilton, East Richmond, Thompson, Broadmoor, Bridgeport
Six pillars run as one engagement, with one accountable team. There is no second vendor to call when something crosses a boundary. There is no question about which line of the invoice applies. The plan is the IT department.
Your Richmond staff call or email when something is not working. We respond in committed times, resolve the issue, and track it to a ticket. Bilingual end-user support for Mandarin and Cantonese-speaking staff is staffed in, not improvised.
Server and endpoint monitoring around the clock. EDR on every device, MDR coverage on Enterprise plans, and a documented incident-response runbook. The operations side of security under the same flat rate.
ISP, telecom, line-of-business software, customs and EDI providers (CargoWise, Descartes), and hardware distribution. We hold the relationships, take the support calls, and negotiate renewals so your leadership stops being the switchboard.
Dell authorized reseller, plus authorized channels for Lenovo, Apple, Microsoft Surface, and networking gear. Laptops arrive pre-imaged, security-baselined, and ready to power on. Ruggedised handhelds and cold-chain hardware for Steveston and East Richmond operations.
New hires get accounts, hardware, MFA, and access on day one. Departures trigger documented account disablement, device retrieval, and data preservation. HR sends one form, we handle the rest.
A virtual CIO at the leadership table on Professional and Enterprise plans. Quarterly business reviews with a real PDF report. Strategy is part of the department, not an add-on.
A fully managed IT engagement looks different for a customs broker at Sea Island than it does for a clinic on No. 3 Road or a Steveston seafood processor. Scope, vendor mix, hardware mix, and security profile are tuned to your industry, not pulled off a template shelf.
Full IT ownership for brokers and freight forwarders at YVR and Bridgeport. EDI redundancy, after-hours change windows, and managed support for CargoWise, Descartes, and in-house brokerage stacks.
Multi-site retail with POS, payment platforms, and corporate-network handoffs at Aberdeen Centre, Yaohan Centre, Crystal Mall, and Parker Place, with bilingual end-user support staffed in.
Full IT ownership for multi-site clinics near Richmond Hospital and along the No. 3 Road medical corridor. EMR support, imaging integration, BC PIPA-aware operations, and flood-aware DR for southern Richmond.
Accounting, legal, and consulting firms in the Brighouse and City Centre towers that want one IT department, not three vendors and a part-time hire.
Office IT, shop-floor OT, ruggedised devices, ERP and traceability support, and shift-aware coverage for East Richmond light manufacturing and Steveston seafood processors.
End-to-end IT for hotels, rental operators, ground handlers, and air-cargo tenants on Sea Island and Bridgeport, with curfew-aware change management and on-call coverage.
Every Richmond business we onboard receives a documented security baseline aligned to the Canadian Centre for Cyber Security baseline controls and the requirements your cyber insurance carrier is asking about on renewal questionnaires. This is the same baseline we apply to our own infrastructure, not a stripped-down small-business version.
Hexafusion operates as a Dell authorized reseller and full-service IT supplier for Richmond businesses, with access to authorized Canadian distribution channels for Lenovo, Apple, Microsoft Surface, and networking gear from Cisco Meraki, Fortinet, SonicWall, Ubiquiti, Aruba, and Juniper. Procurement is part of the managed service, not a sales transaction. Every laptop arrives at the user pre-imaged with the security baseline above, enrolled in Microsoft Autopilot, and ready to power on.
At end-of-life we handle decommissioning with the same care as deployment. Drive sanitisation follows NIST Special Publication 800-88 guidelines (cryptographic erasure for SSDs, multi-pass wipe for spinning drives), every retired device generates a serial-numbered certificate of destruction for your PIPEDA breach-notification record-keeping, and devices beyond economic refurbishment are recycled through programs accredited by the Electronic Products Recycling Association (EPRA Canada).
Hexafusion is led by founder Alex Barari, a former PCI DSS Internal Security Assessor with 15+ years in enterprise IT and cybersecurity. The managed-IT engagement is delivered by a Vancouver-based team that owns the relationship end-to-end. There is no offshore tier-one queue, no franchised regional escalation chain, no script handed to a stranger when the issue gets hard. Bilingual front-line support for Mandarin and Cantonese-speaking users in Richmond is part of the staffing plan.
Our quarterly business review (QBR) is a real strategic report, not a generic newsletter: engagement health score, financial recap, onboarding progress, renewal calendar, and an AI-summarised executive paragraph delivered as a PDF to every client at the end of every calendar quarter. See the QBR page for a worked example.
We also serve: See all service areas →
Tell us about your headcount, your environment, and your year. We respond within one business day with a custom flat-rate quote that covers the full department.
15-minute initial response applies to all plans during contracted coverage hours. Same-day resolution applies to Professional and Enterprise clients where Hexafusion manages the network infrastructure and the issue is within our scope. Vendor escalations, hardware RMAs, carrier outages, customs and EDI provider dependencies, and airport-tenant access protocols can extend resolution. Force-majeure events (natural disasters, wide-scale internet or power outages, declared emergencies) are handled on a best-effort basis.
Sibling Richmond pages and the Richmond IT Support cluster page referenced above.
