Strategic IT Services · Richmond, BC
IT services means more than fixing what is broken. Hexafusion delivers strategic IT for Richmond businesses: a written 12-month technology roadmap, vCIO advisory at the leadership table, project delivery you can budget against, and a baseline of operations that keeps the lights on while you focus on growth. We cover City Centre and Brighouse, Steveston Village, Sea Island and the YVR airport corridor, Hamilton, East Richmond, Thompson, and Broadmoor, with attention to the cross-Pacific operations and bilingual end-user needs that shape so many Richmond businesses.
Technology Roadmap
12 to 36 month plan, refreshed every quarter.
vCIO Cadence
Quarterly business reviews with leadership, monthly check-ins with operations.
Project Delivery
Scoped, fixed-price projects with named PM and weekly status.
Coverage Areas
City Centre, Brighouse, Steveston, Sea Island, YVR, Hamilton, East Richmond, Thompson, Broadmoor, Bridgeport
Strategic IT is the layer above the helpdesk. It is what determines whether your technology supports growth, supports cross-Pacific operations, and absorbs the curfew-and-cut-off rhythms of an airport-adjacent business, or quietly limits all three. Each service below is delivered by named people on a documented cadence.
A written 12 to 36 month plan covering hardware lifecycle, software renewals, security investments, cloud migrations, and headcount-driven capacity. Refreshed quarterly and re-baselined annually so Richmond finance teams can budget with confidence.
A virtual Chief Information Officer at the leadership table. We attend strategic planning, translate business goals into technology decisions, and present to boards, investors, or cross-Pacific parent companies when needed. Included on Professional and Enterprise plans.
Office buildouts in the City Centre towers, warehouse and logistics moves in East Richmond, Microsoft 365 migrations, ERP and customs-platform rollouts, AV refresh, and Wi-Fi redesigns. Scoped up front, fixed-price, with a named project manager and a weekly status report.
We hold the relationships with your ISP, telecom, customs and brokerage software vendors, freight EDI providers, and hardware distribution. One throat to choke when things break, and one team negotiating renewals on your behalf.
Real strategic reports: engagement health score, financial recap, project status, renewal calendar, and an AI-summarised executive paragraph delivered as a PDF every quarter. See the QBR page for a worked example.
Strategic IT does not work without solid operations underneath it. Helpdesk, 24/7 monitoring, EDR, managed backup, and on-site support across Richmond are all included on the same flat-rate plan, not a separate contract.
Richmond's industry mix is shaped by the airport, the port, and a large Asian-Canadian commercial base. Strategic IT planning looks different for a Sea Island freight forwarder than it does for a Steveston seafood processor or an Aberdeen Centre retail operator, and that is reflected in the roadmap we build for you.
CargoWise, Descartes, and in-house brokerage roadmaps, EDI redundancy planning, and disaster-recovery scoping that accounts for revenue lost per hour of CBSA EDI downtime in the YVR and Bridgeport logistics corridor.
Point-of-sale lifecycle, payment-platform changes, and multi-site rollouts for tenants at Aberdeen Centre, Yaohan Centre, Crystal Mall, and Parker Place, with bilingual end-user support planned into the roadmap.
EMR roadmaps, multi-site clinic standardisation, and BC PIPA-aware planning for practices near Richmond Hospital and along the No. 3 Road medical corridor, including flood-plain considerations for southern Richmond sites.
Light manufacturers in East Richmond and seafood processors in Steveston need ERP and traceability roadmaps, OT segmentation planning, and capital budgeting for shop-floor refresh tied to seasonal cash flow.
Accounting, legal, and consulting firms in the Brighouse and City Centre towers, often serving a large Asian-Canadian client base, need roadmaps for matter management, document refresh, and client-portal modernisation.
Air cargo, ground handlers, hotels, and rental operators on Sea Island and along Bridgeport need IT plans that respect airport curfew, escorted-access constraints, and 24/7 operational cadence.
Every Richmond business we onboard receives a documented security baseline aligned to the Canadian Centre for Cyber Security baseline controls and the requirements your cyber insurance carrier is asking about on renewal questionnaires. This is the same baseline we apply to our own infrastructure, not a stripped-down small-business version.
Hexafusion operates as a Dell authorized reseller and full-service IT supplier for Richmond businesses, with access to authorized Canadian distribution channels for Lenovo, Apple, Microsoft Surface, and networking gear from Cisco Meraki, Fortinet, SonicWall, Ubiquiti, Aruba, and Juniper. Procurement is part of the roadmap, not a one-off sales transaction. Every laptop, server, switch, and ruggedised warehouse device is on a documented lifecycle so the next refresh is budgeted before it is urgent, including ruggedised hardware for Steveston cold-chain operations and Sea Island airside use cases.
At end-of-life we handle decommissioning with the same discipline as deployment. Drive sanitisation follows NIST Special Publication 800-88 guidelines, every retired device generates a serial-numbered certificate of destruction for your PIPEDA breach-notification record-keeping, and devices beyond economic refurbishment are recycled through programs accredited by the Electronic Products Recycling Association (EPRA Canada).
Hexafusion is led by founder Alex Barari, a former PCI DSS Internal Security Assessor with 15+ years in enterprise IT and cybersecurity. Strategic engagements are led personally, not delegated to a junior account manager reading a deck written somewhere else. The same team that builds your Richmond roadmap reviews the alerts at 2 a.m. and shows up on-site, whether the bridge of choice is Oak Street or Knight Street.
Our quarterly business review (QBR) is a real strategic report, not a generic newsletter: engagement health score, financial recap, onboarding progress, renewal calendar, and an AI-summarised executive paragraph delivered as a PDF to every client at the end of every calendar quarter. See the QBR page for a worked example.
We also serve: See all service areas →
Tell us about your team, your year, and what you are trying to build. We respond within one business day with a custom flat-rate quote that includes a vCIO engagement.
Roadmap refresh and QBR cadence apply to Professional and Enterprise plans. Project scoping windows are targets and depend on response speed from your team and any third-party vendors involved, including airport-area access coordination for Sea Island and YVR clients. Fixed-price project scopes are built on documented assumptions; out-of-scope work is quoted separately before it is executed.
Sibling Richmond pages and the Richmond IT Support cluster page referenced above.
