Fully Managed IT Department · West Vancouver, BC
Managed IT is a full outsourced IT department. Help desk, 24/7 monitoring, cybersecurity, Microsoft 365 administration, network and Wi-Fi, backup and recovery, vendor management, hardware procurement, and strategic planning. One scope, one team, one flat monthly rate. End-to-end ownership of IT for West Vancouver businesses from the Ambleside main office to the principal's British Properties home office and the ferry-adjacent Horseshoe Bay tenant.
Scope Coverage
Full IT department in scope: ops, security, strategy, vendors.
Pricing Model
Flat monthly rate. Scales with active users and devices.
Onboarding
Full environment documented within 30 days. The doc is yours.
Coverage Areas
Ambleside, Dundarave, British Properties, Park Royal, Caulfeild, Horseshoe Bay, Eagle Harbour, Cypress Park, Lions Bay
Six pillars run as one engagement, with one accountable team. There is no second vendor to call when something crosses a boundary. There is no question about which line of the invoice applies. For West Van firms with a single office manager and no internal IT, the plan becomes the department.
Partners, associates, advisors, and admin staff call or email when something is not working. Help desk also covers the principal at the British Properties home office and the seasonal staff at the Horseshoe Bay storefront.
Server and endpoint monitoring around the clock. EDR on every device, MDR coverage on Enterprise plans, wire-fraud and BEC defence tuned to wealth, legal, and brokerage workflows, and a documented incident-response runbook. Operations security on the same flat rate.
ISP, telecom, line-of-business software (portfolio management, custody platforms, NetDocuments, iManage, Clio, CaseWare, CCH), and hardware distribution. We hold the relationships and negotiate renewals so the office manager stops being the switchboard.
Dell authorized reseller, plus authorized channels for Lenovo, Apple, Microsoft Surface, and networking gear. Laptops arrive pre-imaged, security-baselined, shipped direct to the Ambleside office or the principal's home address, ready to power on.
New hires get accounts, hardware, MFA, and access on day one. Departures trigger documented account disablement, device retrieval, and data preservation. Office manager sends one form, we handle the rest. Critical for wealth firms with registered-rep transitions.
A virtual CIO at the partners' or principals' table on Professional and Enterprise plans. Quarterly business reviews with a real PDF report. Strategy is part of the department, not an add-on.
A fully managed IT engagement looks different for a wealth manager in Ambleside than it does for a ferry-adjacent Horseshoe Bay cafe. Scope, vendor mix, hardware mix, security profile, and seasonal cadence are tuned to your reality, not pulled off a template shelf.
Full department coverage for portfolio managers, registered representatives, and multi-family offices across Ambleside and the British Properties belt. Confidentiality controls baked in.
One outsourced IT department for two-to-twelve-partner Dundarave and Ambleside practices. Document management, conveyancing, e-signature, and trust-account workflows all in scope.
Single-office and franchise brokerages on Marine Drive and around Park Royal. CRM administration, transaction-management platform support, and BC PIPA aligned operations.
Multi-site retail with POS, payment platforms, and landlord-network handoffs at Park Royal North and South.
Full IT ownership for single-practice dental, naturopathic, physiotherapy, and aesthetic clinics in Ambleside and Park Royal medical adjacencies.
Seasonal-load planning, off-season upgrade windows, and ferry-timetable-aware on-site visits for Horseshoe Bay hospitality and marine-services tenants.
Every West Vancouver business we onboard receives a documented security baseline aligned to the Canadian Centre for Cyber Security baseline controls and the requirements your cyber insurance carrier is asking about on renewal questionnaires. This is the same baseline we apply to our own infrastructure, not a stripped-down small-business version.
Hexafusion operates as a Dell authorized reseller and full-service IT supplier for West Vancouver businesses, with access to authorized Canadian distribution channels for Lenovo, Apple, Microsoft Surface, and networking gear from Cisco Meraki, Fortinet, SonicWall, Ubiquiti, Aruba, and Juniper. Procurement is part of the managed service, not a sales transaction. Every laptop arrives pre-imaged with the security baseline, enrolled in Microsoft Autopilot, and ready to power on at the Ambleside office or the principal's home address.
At end-of-life we handle decommissioning with the same care as deployment. Drive sanitisation follows NIST Special Publication 800-88 guidelines (cryptographic erasure for SSDs, multi-pass wipe for spinning drives), every retired device generates a serial-numbered certificate of destruction for your PIPEDA breach-notification record-keeping, and devices beyond economic refurbishment are recycled through programs accredited by the Electronic Products Recycling Association (EPRA Canada).
Hexafusion is led by founder Alex Barari, a former PCI DSS Internal Security Assessor with 15+ years in enterprise IT and cybersecurity. The managed-IT engagement is delivered by a Vancouver-based team that owns the West Van relationship end-to-end. There is no offshore tier-one queue, no franchised regional escalation chain, no script handed to a stranger when the issue gets hard. The principal at British Properties speaks to the same engineer their reception team speaks to.
Our quarterly business review (QBR) is a real strategic report, not a generic newsletter: engagement health score, financial recap, onboarding progress, renewal calendar, and an AI-summarised executive paragraph delivered as a PDF to every client at the end of every calendar quarter. See the QBR page for a worked example.
We also serve: See all service areas →
Tell us about your headcount, your environment, and your year. We respond within one business day with a custom flat-rate quote that covers the full department.
15-minute initial response applies to all plans during contracted coverage hours. Same-day resolution applies to Professional and Enterprise clients where Hexafusion manages the network infrastructure and the issue is within our scope. On-site response windows for West Vancouver depend on Lions Gate Bridge conditions and weather. Force-majeure events (declared emergencies, wide-scale internet or power outages) are handled on a best-effort basis.
Sibling West Vancouver pages and the Vancouver managed-IT peer referenced above.
