Fully Managed IT Department · Langley, BC
Managed IT is a full outsourced IT department. Helpdesk, 24/7 monitoring, cybersecurity, Microsoft 365 administration, network and Wi-Fi, backup and recovery, vendor management, hardware procurement, and strategic planning. One scope, one team, one flat monthly rate. End-to-end ownership of IT for Langley businesses from Willowbrook Shopping Centre to the Aldergrove agricultural belt, including the rural sites where Starlink is the primary link.
Scope Coverage
Full IT department in scope: ops, security, strategy, vendors.
Pricing Model
Flat monthly rate. Scales with active users and devices.
Onboarding
Full environment documented within 30 days. The doc is yours.
Coverage Areas
Langley City, Willowbrook, Walnut Grove, Murrayville, Brookswood, Fort Langley, Aldergrove, Otter District
Six pillars run as one engagement, with one accountable team. There is no second vendor to call when something crosses a boundary. There is no question about which line of the invoice applies. The plan is the IT department.
Your staff call or email when something is not working. We respond in committed times, resolve the issue, and track it to a ticket. The day-to-day work that keeps a Langley office, tasting room, or shop floor actually working.
Server and endpoint monitoring around the clock. EDR on every device, MDR coverage on Enterprise plans, and a documented incident-response runbook. Local-only detection rules for Starlink sites so a WAN outage does not blind monitoring.
Designed for Langley reality: fibre where available, Starlink Business for ALR-zone properties, LTE failover for critical traffic, and managed Wi-Fi separating guest, staff, and shop-floor networks. The WAN strategy is part of the scope, not a separate project.
Dell authorized reseller, plus authorized channels for Lenovo, Apple, Microsoft Surface, ruggedised devices, and networking gear. Laptops arrive pre-imaged, security-baselined, and ready to power on. Lifecycle replacement is budgeted on the roadmap.
Seasonal staff scale into and out of the environment without a manual scramble. New hires get accounts, hardware, MFA, and access on day one. Departures trigger documented account disablement, device retrieval, and data preservation. HR sends one form, we handle the rest.
A virtual CIO at the leadership table on Professional and Enterprise plans. Quarterly business reviews with a real PDF report. Strategy is part of the department, not an add-on.
A fully managed IT engagement looks different for a farm operator in the Otter District than it does for a professional-services firm in Murrayville. Scope, vendor mix, hardware mix, and connectivity profile are tuned to your industry, not pulled off a template shelf.
Full IT ownership for farm operators across the Township's Agricultural Land Reserve. Starlink-first network design, equipment-shed physical security, and contractor-access workflows.
Office IT, shop-floor OT, ruggedised devices, ERP and MRP support, and shift-aware coverage for Walnut Grove and Gloucester Industrial Estate operations.
Tasting-room POS, event-venue AV, seasonal-staff workflow, and guest Wi-Fi for Fort Langley wineries, cideries, and agri-tourism operators.
Full IT ownership for multi-site clinics near Langley Memorial Hospital and the Murrayville professional area. EMR support, imaging integration, and BC PIPA-aware operations.
Accounting, legal, and financial-planning firms in Willowbrook and Murrayville that want one IT department, not three vendors and a part-time hire.
Multi-site retail with POS, payment platforms, and dealer-management systems at Willowbrook Shopping Centre and along the Langley Bypass automotive corridor.
Every Langley business we onboard receives a documented security baseline aligned to the Canadian Centre for Cyber Security baseline controls and the requirements your cyber insurance carrier is asking about on renewal questionnaires. This is the same baseline we apply to our own infrastructure, not a stripped-down small-business version.
Hexafusion operates as a Dell authorized reseller and full-service IT supplier for Langley businesses, with access to authorized Canadian distribution channels for Lenovo, Apple, Microsoft Surface, ruggedised devices, and networking gear from Cisco Meraki, Fortinet, SonicWall, Ubiquiti, Aruba, and Juniper. Procurement is part of the managed service, not a sales transaction. Every laptop arrives at the user pre-imaged with the security baseline above, enrolled in Microsoft Autopilot, and ready to power on.
At end-of-life we handle decommissioning with the same care as deployment. Drive sanitisation follows NIST Special Publication 800-88 guidelines (cryptographic erasure for SSDs, multi-pass wipe for spinning drives), every retired device generates a serial-numbered certificate of destruction for your PIPEDA breach-notification record-keeping, and devices beyond economic refurbishment are recycled through programs accredited by the Electronic Products Recycling Association (EPRA Canada).
Hexafusion is led by founder Alex Barari, a former PCI DSS Internal Security Assessor with 15+ years in enterprise IT and cybersecurity. The managed-IT engagement is delivered by a Vancouver-based team that owns the relationship end-to-end. There is no offshore tier-one queue, no franchised regional escalation chain, no script handed to a stranger when the issue gets hard.
Our quarterly business review (QBR) is a real strategic report, not a generic newsletter: engagement health score, financial recap, onboarding progress, renewal calendar, and an AI-summarised executive paragraph delivered as a PDF to every client at the end of every calendar quarter. See the QBR page for a worked example.
We also serve: See all service areas →
Tell us about your headcount, your environment, and your year. We respond within one business day with a custom flat-rate quote that covers the full department.
15-minute initial response applies to all plans during contracted coverage hours. Same-day resolution applies to Professional and Enterprise clients where Hexafusion manages the network infrastructure and the issue is within our scope. Vendor escalations, hardware RMAs, carrier outages, Starlink-side outages, and other third-party dependencies can extend resolution. Force-majeure events (natural disasters, wide-scale internet or power outages, declared emergencies) are handled on a best-effort basis.
Sibling Langley pages and the Vancouver managed-IT peer referenced above.
