Fully Managed IT Department · Port Coquitlam, BC
Managed IT is a full outsourced IT department. Helpdesk, 24/7 monitoring, cybersecurity, Microsoft 365 administration, network and Wi-Fi, backup and recovery, vendor management, hardware procurement, and strategic planning. One scope, one team, one flat monthly rate. End-to-end ownership of IT for Port Coquitlam operators, from Mary Hill dispatch yards to Town Centre professional firms, and across the Tri-Cities footprint many PoCo clients share with Coquitlam and Port Moody.
Scope Coverage
Full IT department in scope: ops, security, strategy, vendors.
Pricing Model
Flat monthly rate. Scales with active users and devices.
Onboarding
Full environment documented within 30 days. The doc is yours.
Coverage Areas
Mary Hill, Town Centre, Birchland Manor, Lincoln Park, Citadel Heights, Glenwood, Riverwood, plus Tri-Cities multi-site
Six pillars run as one engagement, with one accountable team. There is no second vendor to call when something crosses a boundary. There is no question about which line of the invoice applies. The plan is the IT department, and it understands the realities of Mary Hill dispatch, Town Centre retail, and the Tri-Cities multi-site footprint.
Your staff call or email when something is not working. We respond in committed times, resolve the issue, and track it to a ticket. The day-to-day work that keeps a PoCo dispatch room or Town Centre office actually working.
Server and endpoint monitoring around the clock. EDR on every device, MDR coverage on Enterprise plans, and a documented incident-response runbook. The operations side of security under the same flat rate.
ISP, telecom, dispatch software, ELD providers, line-of-business software, hardware distribution. We hold the relationships, take the support calls, and negotiate renewals so your leadership stops being the switchboard for vendor escalations.
Dell authorized reseller, plus authorized channels for Lenovo, Apple, Microsoft Surface, ruggedised devices, and networking gear. Laptops and in-cab tablets arrive pre-imaged, security-baselined, and ready to power on. Lifecycle replacement is budgeted on the roadmap.
New hires get accounts, hardware, MFA, and access on day one. Departures trigger documented account disablement, device retrieval, and data preservation. HR sends one form, we handle the rest.
A virtual CIO at the leadership and ownership table on Professional and Enterprise plans. Quarterly business reviews with a real PDF report. Strategy is part of the department, not an add-on.
A fully managed IT engagement looks different for a Mary Hill freight forwarder than it does for a Town Centre accounting firm. Scope, vendor mix, hardware mix, and security profile are tuned to your industry, not pulled off a template shelf.
Full IT ownership for Mary Hill dispatch operations, freight forwarders, and trucking yards. Dispatch-software support, ELD integration, yard cameras, and 24-hour-friendly coverage.
Office IT, shop-floor OT, ruggedised devices, ERP and MRP support, and shift-aware coverage for Mary Hill manufacturers running production alongside back-office.
Full IT ownership for multi-site clinics in Town Centre, along Coast Meridian, and across the Tri-Cities. EMR support, imaging integration, and BC PIPA-aware operations.
Accounting, legal, and consulting firms around Shaughnessy Street and Lions Park that want one IT department, not three vendors and a part-time hire.
Multi-site retail with POS, payment platforms, and corporate-network handoffs for Town Centre operators and tenants adjacent to Coquitlam Centre.
PoCo's family-led operators get a full IT department without hiring one. Multi-generation tech debt is sequenced and modernised against operating-cash reality.
Every Port Coquitlam business we onboard receives a documented security baseline aligned to the Canadian Centre for Cyber Security baseline controls and the requirements your cyber insurance carrier is asking about on renewal questionnaires. This is the same baseline we apply to our own infrastructure, not a stripped-down small-business version.
Hexafusion operates as a Dell authorized reseller and full-service IT supplier for Port Coquitlam businesses, with access to authorized Canadian distribution channels for Lenovo, Apple, Microsoft Surface, and networking gear from Cisco Meraki, Fortinet, SonicWall, Ubiquiti, Aruba, and Juniper. Procurement is part of the managed service, not a sales transaction. Every laptop, in-cab tablet, and dispatch workstation arrives at the user pre-imaged with the security baseline above, enrolled in Microsoft Autopilot, and ready to power on.
At end-of-life we handle decommissioning with the same care as deployment. Drive sanitisation follows NIST Special Publication 800-88 guidelines (cryptographic erasure for SSDs, multi-pass wipe for spinning drives), every retired device generates a serial-numbered certificate of destruction for your PIPEDA breach-notification record-keeping, and devices beyond economic refurbishment are recycled through programs accredited by the Electronic Products Recycling Association (EPRA Canada).
Hexafusion is led by founder Alex Barari, a former PCI DSS Internal Security Assessor with 15+ years in enterprise IT and cybersecurity. The managed-IT engagement is delivered by a Vancouver-based team that owns the relationship end-to-end. There is no offshore tier-one queue, no franchised regional escalation chain, no script handed to a stranger when the issue gets hard. The team drives the Mary Hill Bypass when an on-site visit is required.
Our quarterly business review (QBR) is a real strategic report, not a generic newsletter: engagement health score, financial recap, onboarding progress, renewal calendar, and an AI-summarised executive paragraph delivered as a PDF to every client at the end of every calendar quarter. See the QBR page for a worked example.
We also serve: See all service areas →
Tell us about your headcount, your sites across the Tri-Cities, and your year. We respond within one business day with a custom flat-rate quote that covers the full department.
15-minute initial response applies to all plans during contracted coverage hours. Same-day resolution applies to Professional and Enterprise clients where Hexafusion manages the network infrastructure and the issue is within our scope. Vendor escalations, hardware RMAs, carrier outages, and other third-party dependencies can extend resolution. Force-majeure events (natural disasters, wide-scale internet or power outages, declared emergencies) are handled on a best-effort basis.
Sibling Port Coquitlam pages and the Vancouver managed-IT peer referenced above.
