Strategic IT Services · New Westminster, BC
IT services means more than fixing what is broken. Hexafusion delivers strategic IT for New Westminster businesses: a written 12-month technology roadmap, vCIO advisory at the leadership table, project delivery you can budget against, and a baseline of operations that keeps the lights on while you focus on growth. We cover Downtown New West, the Brewery District, Columbia Street heritage commercial, Sapperton, Queensborough, Uptown, Quayside, and the Royal Columbian Hospital and Douglas College corridors. Drive time from our downtown Vancouver office is 20 to 30 minutes via the Pattullo Bridge, SkyBridge, or Queensborough Bridge.
Technology Roadmap
12 to 36 month plan, refreshed every quarter.
vCIO Cadence
Quarterly business reviews with leadership, monthly check-ins with operations.
Project Delivery
Scoped, fixed-price projects with named PM and weekly status.
Coverage Areas
Downtown New West, Brewery District, Columbia, Sapperton, Queensborough, Uptown, Quayside, West End, Massey Heights, Connaught Heights
Strategic IT is the layer above the helpdesk. It is what determines whether your technology supports growth or quietly limits it. Each service below is delivered by named people on a documented cadence, not on request.
A written 12 to 36 month plan covering hardware lifecycle, software renewals, security investments, cloud migrations, and headcount-driven capacity. Refreshed quarterly and re-baselined annually so New West finance teams can budget with confidence.
A virtual Chief Information Officer at the leadership table. We attend your strategic planning, translate business goals into technology decisions, and present to boards, councils, or grant funders when needed. Included on Professional and Enterprise plans.
Office buildouts in the Brewery District, server-room moves out of heritage Columbia Street basements, Microsoft 365 migrations, EMR refresh near Royal Columbian, AV refresh at Anvil Centre tenants, and Wi-Fi redesigns for thick-wall heritage spaces. Scoped up front, fixed-price, with a named project manager and a weekly status report you can forward.
We hold the relationships with your ISP, telecom, line-of-business software vendors, and hardware distribution. One throat to choke when things break, and one team negotiating renewals on your behalf so leadership stops being a switchboard.
Real strategic reports: engagement health score, financial recap, project status, renewal calendar, and an AI-summarised executive paragraph delivered as a PDF every quarter. See the QBR page for a worked example.
Strategic IT does not work without solid operations underneath it. Helpdesk, 24/7 monitoring, EDR, managed backup, and on-site support are all included on the same flat-rate plan, not a separate contract.
New Westminster's industry mix is unusual for the Lower Mainland: BC's oldest city blends provincial and municipal government tenants, a major regional trauma hospital, a main college campus, professional services, film and TV production in Queensborough, and light industrial under one tax base. Strategic IT planning looks very different across these verticals, and that is reflected in the roadmap we build for you.
EMR roadmaps, secondary-circuit planning, and Fraser Health-aware data handling for specialty clinics around Royal Columbian Hospital in Sapperton, where regional trauma volumes drive high uptime expectations.
Accounting, legal, and consulting firms in Uptown and along Columbia Street hiring co-op students from Douglas College. Roadmaps for matter management, document refresh, and student-employee onboarding workflows.
Queensborough film studios with production-network planning, high-bandwidth file transfer for dailies, and ramp-up playbooks for short-notice series greenlights.
Queensborough and Annacis-adjacent light industrial with office and shop-floor mix, ruggedised hardware procurement, and ERP roadmap planning that accounts for production downtime cost.
Provincial and municipal office tenants in BC's original capital. Procurement-aware hardware sourcing, data-residency planning, and audit-ready change management.
Columbia Street heritage commercial, Quayside / River Market tenants, and Brewery District hospitality with POS lifecycle and Wi-Fi planning suited to brick-wall environments.
Every New Westminster business we onboard receives a documented security baseline aligned to the Canadian Centre for Cyber Security baseline controls and the requirements your cyber insurance carrier is asking about on renewal questionnaires. This is the same baseline we apply to our own infrastructure, not a stripped-down small-business version.
Hexafusion operates as a Dell authorized reseller and full-service IT supplier for New Westminster businesses, with access to authorized Canadian distribution channels for Lenovo, Apple, Microsoft Surface, and networking gear from Cisco Meraki, Fortinet, SonicWall, Ubiquiti, Aruba, and Juniper. Authorized-channel sourcing matters for provincial and government-adjacent tenants in New West whose procurement policies require a documented supply chain. Every laptop, server, and switch is on a documented lifecycle so the next refresh is budgeted before it is urgent.
At end-of-life we handle decommissioning with the same discipline as deployment. Drive sanitisation follows NIST Special Publication 800-88 guidelines, every retired device generates a serial-numbered certificate of destruction for your PIPEDA breach-notification record-keeping, and devices beyond economic refurbishment are recycled through programs accredited by the Electronic Products Recycling Association (EPRA Canada).
Hexafusion is led by founder Alex Barari, a former PCI DSS Internal Security Assessor with 15+ years in enterprise IT and cybersecurity. Strategic engagements are led personally, not delegated to a junior account manager reading a deck written somewhere else. The same team that builds your roadmap reviews the alerts at 2 a.m. and shows up on-site when a project crosses the line from remote to hands-on at a Queensborough warehouse or a Brewery District boardroom.
Our quarterly business review (QBR) is a real strategic report, not a generic newsletter: engagement health score, financial recap, onboarding progress, renewal calendar, and an AI-summarised executive paragraph delivered as a PDF to every client at the end of every calendar quarter. See the QBR page for a worked example.
We also serve: See all service areas →
Tell us about your team, your year, and what you are trying to build. We respond within one business day with a custom flat-rate quote that includes a vCIO engagement.
Roadmap refresh and QBR cadence apply to Professional and Enterprise plans. Project scoping windows are targets and depend on response speed from your team and any third-party vendors involved. Fixed-price project scopes are built on documented assumptions; out-of-scope work is quoted separately before it is executed.
Sibling New Westminster pages and deep-dive cluster pages on strategic IT topics referenced above.
