Helpdesk & End-User Support
Your staff call or email when something is not working. We respond in committed times, resolve the issue, and track it as a request. The day-to-day work that keeps a New West office actually working.
Fully Managed IT Department · New Westminster, BC
Managed IT for New Westminster Businesses
Managed IT is a full outsourced IT department. Helpdesk, 24/7 monitoring, cybersecurity, Microsoft 365 administration, network and Wi-Fi (including heritage-building retrofits), backup and recovery, vendor management, hardware procurement, and strategic planning. One scope, one team, one flat monthly rate. Full ownership of IT for New Westminster businesses from Downtown New West and the Brewery District to Sapperton, Queensborough, and the Quayside.
Hexafusion at a glance for New Westminster businesses. Vancouver-based since 2020 · downtown office at 997 Seymour Street · Dell authorized reseller · Microsoft Solutions Partner · founder is a former PCI DSS Internal Security Assessor · one predictable monthly plan covers help desk, security and vendors, with procurement assistance on every plan and IT planning on Enterprise · heritage-building cabling and Wi-Fi retrofits in scope · technology reviews on every plan.
Scope Coverage
Full IT department in scope: ops, security, strategy, vendors, heritage retrofits.
Pricing Model
Flat monthly rate. Scales with your unit count. One unit is one user, one computer and one email address, and we count whichever is highest. For example, 10 staff with 10 computers and 15 licensed email accounts (10 for staff, 5 for board members or contractors) count as 15 units.
Onboarding
Full environment documented within 30 days. The doc is yours.
Coverage Areas
Downtown New West, Brewery District, Columbia, Sapperton, Queensborough, Uptown, Quayside, West End, Massey Heights, Glenbrook North
What a Fully Managed IT Department Covers in New Westminster
Six pillars run as one engagement, with one accountable team. There is no second vendor to call when something crosses a boundary. There is no question about which line of the invoice applies. The plan is the IT department.
In plain terms: A security operations centre (SOC) is a team of security analysts that monitors and responds to threats 24/7, reducing the time an attacker has inside the organization. Endpoint detection and response (EDR) watches every computer for attacks and stops them on one device before they spread across the organization. With managed detection and response (MDR), security analysts watch alerts 24/7 and respond, so an attack at night is contained before the next business day.
24/7 Monitoring, Cybersecurity & security operations centre (SOC)
Server and device monitoring around the clock. EDR on every device, managed detection and response (MDR) coverage on every plan, and a documented incident-response runbook. The operations side of security under the same predictable monthly plan.
Heritage-Aware Network & Wi-Fi
Columbia Street heritage retail, Brewery District redeveloped spaces, and Downtown New West office tenants all need network design tuned to the building, not a template. Heatmap-driven AP placement, low-impact cable routing, and coordination with heritage-property managers.
Vendor & Contract Management
Internet service provider (ISP), telecom, line-of-business software, hardware distribution. We hold the relationships, take the support calls, and negotiate renewals so your leadership stops being the switchboard for vendor escalations.
Hardware Procurement & Lifecycle
Dell authorized reseller, plus authorized channels for Lenovo, Apple, Microsoft Surface, and networking gear. Authorized-channel sourcing for provincially regulated tenants who need a documented supply chain. Laptops arrive pre-imaged and ready to power on.
Virtual chief information officer (vCIO) Strategy & QBR Cadence
A virtual CIO at the leadership table on the Enterprise plan. Quarterly business reviews with a real PDF report. Strategy is part of the department, not an add-on.
Industries We Run IT For in New Westminster
A fully managed IT engagement looks different for a Sapperton specialty clinic than it does for a Queensborough film studio sharing a wall with a light-industrial tenant. Scope, vendor mix, hardware mix, building type, and security profile are tuned to your industry, not pulled off a template shelf.
Healthcare and Specialty Clinics
Full IT ownership for specialty clinics around Royal Columbian Hospital in Sapperton. EMR support, imaging integration, secondary-circuit planning, and BC PIPA-aware operations.
Professional Services
Accounting, legal, and consulting firms in Uptown, along Columbia Street, and around Douglas College that want one IT department, not three vendors and a part-time hire.
Film and TV Production
Full-stack IT for Queensborough studios: production networks, dailies pipelines, ramp-up playbooks for short-notice series greenlights, and segregated guest networks for visiting crews.
Light Industrial
Office IT, shop-floor OT, ruggedised devices, ERP and MRP support for Queensborough and Annacis-adjacent light-industrial tenants.
Heritage Retail and Hospitality
Columbia Street heritage retail, Quayside / River Market food vendors, and Brewery District hospitality with POS support, payment-platform changes, and Wi-Fi tuned to brick-wall environments.
Government and Public Sector
Provincial-office tenants and provincially regulated organisations in BC's original capital. Procurement-compliant hardware sourcing and audit-ready operations.
Compliance-Ready IT Baseline for New Westminster Businesses
Every New Westminster business we onboard receives a documented security baseline aligned to the Canadian Centre for Cyber Security baseline controls and the requirements your cyber insurance carrier is asking about on renewal questionnaires. This is the same baseline we apply to our own infrastructure, not a stripped-down small-business version.
- Identity and access. Microsoft Entra ID with Conditional Access policies, multi-factor authentication (MFA) enforcement on every account, and compliant-device sign-in checks. Microsoft Entra ID manages staff accounts and sign-in for Microsoft 365, so access can be granted and removed from one place. Conditional Access policies decide who can sign in, from which devices and locations, which keeps stolen passwords and unmanaged devices away from company data. Multi-factor authentication (MFA) adds a second step at sign-in, so a stolen password alone cannot open a staff account.
- Device protection. Endpoint Detection and Response (EDR) on every Windows, Mac, and mobile device, deployed and active before the user receives the laptop.
- Disk encryption. BitLocker on Windows and FileVault on Mac, key-escrowed centrally so a lost device does not become a data breach.
- Email hardening. email authentication protections (SPF, DKIM and DMARC) alignment plus anti-phishing and impersonation-protection rules tuned to your industry. Phishing is a fake email or message designed to trick staff into giving away passwords or money.
- Backup and recovery. Managed backups with documented retention and quarterly restore tests so you know recovery actually works before an incident.
- BC PIPA and PIPEDA aware. Audit logging, role-based access, and breach-notification process documentation kept up to date with the current Office of the Privacy Commissioner of Canada guidance.
Hardware Procurement and Lifecycle Support in New Westminster
Hexafusion operates as a Dell authorized reseller and full-service IT supplier for New Westminster businesses, with access to authorized Canadian distribution channels for Lenovo, Apple, Microsoft Surface, and networking gear from Cisco Meraki, Fortinet, SonicWall, Ubiquiti, Aruba, and Juniper. Procurement is part of the managed service, not a sales transaction. Authorized-channel sourcing matters for provincial and government-adjacent tenants whose procurement policies require a documented supply chain. Every laptop arrives at the user pre-imaged with the security baseline above, enrolled in Microsoft Autopilot, and ready to power on.
At end-of-life we handle decommissioning with the same care as deployment. Drive sanitisation follows NIST Special Publication 800-88 guidelines (secure data erasure suited to each drive type), every retired device generates a serial-numbered certificate of destruction for your PIPEDA breach-notification record-keeping, and devices beyond economic refurbishment are recycled through programs accredited by the Electronic Products Recycling Association (EPRA Canada).
Who you actually work with in New Westminster
Hexafusion is led by founder Alex Barari, a former PCI DSS Internal Security Assessor with 15+ years in enterprise IT and cybersecurity. The managed-IT engagement is delivered by a Vancouver-based team that owns the whole relationship. There is no offshore tier-one queue, no franchised regional escalation chain, no script handed to a stranger when the issue gets hard. The team that runs your helpdesk also walks the Columbia Street brick wall with you when the heritage cabling has to be planned.
Our technology business review is a real strategic report, not a generic newsletter: engagement health score, financial recap, onboarding progress, renewal calendar, and an AI-summarised executive paragraph delivered as a PDF once a year on Managed and Managed Pro, and every quarter on Enterprise. See the QBR page for a worked example.
Why New Westminster businesses choose Hexafusion for managed IT
- One scope, one team. Helpdesk, security, vendors, procurement, heritage retrofits, and strategy under one roof and one contract.
- Predictable monthly budget. Monthly rate scales with your unit count. Unlimited remote support on Managed and above. Clear, predictable invoices.
- Documented environment. Full environment documentation in 30 days, including building-specific notes for heritage spaces. The documentation belongs to you.
- Real service level agreements (SLAs). Initial response within 15 minutes. Critical issues within 1 hour. Many issues are resolved the same day.
- Elastic headcount. Pricing scales monthly with staff changes inside documented bands. Important for Douglas College co-op employers managing intake cycles.
- Transparent offboarding. If you ever leave, we give you 30 days of transition support and hand over everything cleanly.
We also serve: See all service areas →
Get a managed IT quote for your New Westminster business
Tell us about your headcount, your environment, your building, and your year. We respond within one business day with a custom fixed monthly quote that covers the full department.
Service level commitments for New Westminster managed IT
Initial response
Within 15 minutes
Every request acknowledged by a real technician within 15 minutes during coverage hours. Not an automated reply.
Documentation complete
Within 30 days
Full environment documentation, network diagrams, vendor list, and credential inventory delivered within 30 days of onboarding. The documentation belongs to you.
Critical issue response
15 min to 1 hr
Hands-on attention to an issue that stops your business: within 15 minutes on Managed Pro and Enterprise (Enterprise with a dedicated response team, 24/7/365), 30 minutes on Managed and 1 hour on Protect.
Offboarding transition
30 days included
If you ever leave, 30 days of transition support are included. Documentation, credentials, and accounts handed over cleanly to your next provider.
A real technician responds within 15 minutes during your coverage hours on every plan. Many issues are resolved the same day, and we work directly with your vendors, carriers and manufacturers when they are involved. On-site visits are billed by the hour plus travel on Protect and Managed.
Related Hexafusion resources
Sibling New Westminster pages and the Vancouver managed-IT peer referenced above.
