Industry IT · Vancouver, BC

IT support for retail and eCommerce in Vancouver

A retail business runs on two things working every minute the doors are open or the site is live: the point-of-sale lane and the internet connection behind it. Add an online store, seasonal staff who need accounts set up and torn down fast, and a payment flow that has to stay out of the wrong hands, and IT stops being a side task. Hexafusion supports Vancouver retailers and eCommerce businesses with point-of-sale network separation, store connectivity that does not go down on a Saturday, and the groundwork that keeps card payments away from the rest of your systems.

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The systems retail and eCommerce businesses actually run

Point of sale

Lightspeed Retail, Shopify POS, Square and Clover. We keep terminals patched and on their own network segment, separate from staff and guest traffic.

Payment processing

Moneris, Stripe, Square and Global Payments handle the card data itself. We secure the network and devices around that flow; we never touch card numbers.

eCommerce platforms

Shopify, WooCommerce, BigCommerce and Wix. Self-hosted WooCommerce stores carry more of the patching and monitoring load than a fully hosted platform.

Inventory and accounting

Lightspeed and Cin7 for inventory, QuickBooks or Xero for the books, kept backed up and access-controlled.

Marketing platforms

Klaviyo and Mailchimp for email and SMS, set up with the sender authentication that keeps messages out of spam folders.

In-store devices

Handheld scanners, receipt and label printers, and security cameras, supported as part of the same network they sit on.

Security and compliance for retail and eCommerce

PCI DSS v4.0.1 applies to any business that accepts card payments, and every requirement in the standard, including the ones added on a future date, became mandatory as of March 31, 2025. For most online stores on a hosted checkout, that mainly means confirming the checkout page is not vulnerable to script-based attacks and keeping an inventory of the scripts that run on it. We never touch card data ourselves: that stays with your payment processor and payment terminal. BC PIPA applies to customer information you collect for loyalty programs, online accounts or marketing lists, and requires reasonable security arrangements to protect it. CASL applies to marketing emails and texts and requires consent, sender identification and an unsubscribe option. This is general information, not legal advice.

Common problems we fix for retail and eCommerce

POS and guest Wi-Fi on the same network. Separated into their own segments so a guest device cannot reach a payment terminal.
Store internet outages stopping sales. LTE or 5G failover scoped per location so a primary connection dropping does not mean a closed till.
Shared POS logins. Individual staff accounts with PINs or logins tied to a person, not a shared password everyone knows.
Card-skimming scripts on checkout pages. Particularly a risk on self-hosted WooCommerce stores with outdated plugins; reviewed and kept current.
Seasonal staff turnover. Fast onboarding and offboarding so a former seasonal employee is not still logged into store systems in February.
Gift card and refund fraud patterns. Access controls and logging that make unusual refund activity visible rather than invisible.

How AI can improve your work

Product description drafting. AI-assisted first drafts of product listings from your existing specs, reviewed and edited by a person before publishing.
Customer email and support triage. AI drafting first-response replies to common questions, with a human reviewing before anything sends.
AI phone reception. Answering routine calls about hours, order status or return policy, with a clear handoff to a person for anything more involved.
Copilot in Microsoft 365. Drafting supplier emails, summarizing sales reports and building first drafts of marketing copy.
Inventory and demand pattern review. AI-assisted analysis of sales history to flag reorder timing, reviewed by whoever owns purchasing.

Any AI tool connected to customer lists or order history should only see what it needs, with the same access review you would apply to a new staff account.

How Hexafusion helps

Assess AI readiness. Review what customer or sales data an AI tool could reach before turning it on.
Set up Copilot and AI tools securely. Configure permissions so marketing and support tools only see what they need.
Protect data and privacy. Keep customer lists and order data away from tools that were not reviewed first.
Train staff. Practical guidance for store and support staff on what to paste into an AI tool and what never to paste into one.
Build custom assistants. Including our own AI phone assistant, adapted for your store's call volume and common questions.

Which plan usually fits

Most multi-location retailers and growing eCommerce businesses land on Managed, our recommended plan, with unlimited remote help desk during business hours, subject to our Fair Use Policy, and onboarding and offboarding support built for seasonal hiring. A retailer handling card payments across several stores, or an online store with a larger customer database, often moves to Secure for onsite support and a stronger security posture. Enterprise fits larger multi-location chains needing after-hours response and quarterly review. A single small shop with light support needs may start on Foundation. See our plans for full details; we never quote plan prices on this page.

Frequently Asked Questions

Do you handle our point-of-sale system?
We support the network, device and access layer around systems such as Lightspeed, Shopify POS, Square and Clover: separating POS traffic from guest Wi-Fi, keeping terminals patched, and supporting internet failover. POS application configuration is usually owned by your POS provider.

Do you touch customer card data?
No. We never handle, store or process card data. Card payments go through your payment processor and terminal, which carry their own PCI DSS obligations. We secure the network and devices around that flow.

Can you help with PCI DSS for our online store?
We support the infrastructure side: segmentation, patching, and working with your platform's hosted checkout so card data stays off your own servers. The self-assessment questionnaire is completed by the business, often with guidance from your payment processor. This is general information, not legal advice.

What happens if our store internet goes down?
We design LTE or 5G failover so point-of-sale and card payment can keep working, or fail over to offline mode, during a primary outage. This is scoped per store during your assessment.

Are servers included in a plan?
No. Server support is an add-on at $300 per server per month including 1 TB of backup, plus $100 per extra TB. Most retail and eCommerce businesses run few or no on-site servers since POS and eCommerce platforms are cloud-hosted.

Reviewed by Alex Barari, Founder, former PCI DSS Internal Security Assessor (ISA).

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Related industries and services

See also hospitality IT support, manufacturing IT support, network support in Vancouver, and the full list on Industries.

Hexafusion at a glance. Vancouver-based since 2020 · downtown office at 997 Seymour Street · Dell authorized reseller · Microsoft Solutions Partner · founder is a former PCI DSS Internal Security Assessor · on-site service across 14 Lower Mainland municipalities · flat-rate managed plans with a 60-second initial ticket response and a 15-minute engineer reply during business hours.

Compliance baseline behind every Hexafusion engagement

Retail and eCommerce it support is delivered against a documented baseline aligned to the Canadian Centre for Cyber Security baseline controls and current cyber-insurance underwriting expectations. The same baseline applies whether you run one storefront or five.

Identity and access: multi-factor authentication (MFA) enforced on every account with access to store or customer systems.
Endpoint protection: Endpoint Detection and Response (EDR) on back-office computers and POS terminals where supported.
Network segmentation: POS and payment devices kept off the same network as guest Wi-Fi.
Backup and recovery: managed backups with documented retention and periodic restore tests.
BC PIPA and PIPEDA aware: audit logging, role-based access, and breach-notification process kept current with the Office of the Privacy Commissioner of Canada guidance.

Who you actually work with

Hexafusion is led by founder Alex Barari, a former PCI DSS Internal Security Assessor with 15+ years in enterprise IT and cybersecurity. Every engagement is supported by the same Vancouver-based team that designs the security baseline, reviews the alerts, and shows up on-site when remote troubleshooting reaches its limit.