Industry IT · Vancouver, BC

IT support for hospitality in Vancouver

A restaurant, cafe or small hotel runs on systems that cannot afford to be down during service: the point-of-sale lane, the kitchen printer, the booking platform, the guest Wi-Fi that guests complain about the moment it drops. Staff turnover is high and shared logins creep in fast. Hexafusion supports Vancouver restaurants, cafes, small hotels and hospitality groups with POS and property management system network separation, guest Wi-Fi isolation, and fast response when something goes down on a Friday night.

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The systems hospitality businesses actually run

Restaurant point of sale

Toast, TouchBistro, Lightspeed Restaurant, Square for Restaurants, Clover and Squirrel, kept patched and on their own network segment, separate from kitchen display systems and guest Wi-Fi.

Kitchen and bar devices

Kitchen display screens and kitchen or bar printers, the most frequent failure points during service and the ones we treat as fast-response priorities.

Reservations and online ordering

OpenTable, Resy, SevenRooms, DoorDash, Uber Eats and SkipTheDishes, running on tablets we keep updated and secured against account takeover.

Hotel property management

Cloudbeds, Mews, RMS, Little Hotelier and Opera Cloud, with channel managers and door-lock integrations supported at the network and device layer.

Guest Wi-Fi

Captive-portal guest networks, isolated from POS and PMS, sized for the number of rooms or seats.

Scheduling and back office

7shifts for scheduling, QuickBooks or Xero for the books, and inventory tools such as MarketMan or BevSpot.

Security and compliance for hospitality

PCI DSS v4.0.1 applies to card-present payments at the till and to card-on-file stored in a hotel property management system, which carries more scope than a simple swipe-and-go restaurant transaction. We never touch card data ourselves: that stays with your payment processor, payment terminal and PMS vendor. BC PIPA applies to guest registration data and staff records, and requires reasonable security arrangements to protect them. CASL applies to loyalty program and promotional emails and texts, requiring consent, sender identification and an unsubscribe option. Guest Wi-Fi should be isolated from POS and PMS as a baseline network practice. This is general information, not legal advice.

Common problems we fix for hospitality

POS down on a Friday night. Fast response and, where the platform supports it, offline mode so service can continue while we work the issue.
Staff turnover with shared PINs. Individual logins tied to a person, with fast onboarding and offboarding for high-turnover teams.
Kitchen printer and network failures. Treated as a priority given how directly they affect service, with spares and a stable driver strategy.
Guest Wi-Fi complaints. Capacity and captive-portal design sized for a hotel's room count or a restaurant's typical guest load.
Phishing posing as booking platforms. Email authentication and front-desk staff training aimed at the specific scams targeting hospitality.
Booking-platform account takeovers. Multi-factor authentication and access review on OpenTable, Cloudbeds and similar accounts.

How AI can improve your work

AI phone reception and reservations. Handling routine calls about hours, availability and simple bookings, with a clear handoff to staff for anything complicated.
Customer email triage. AI drafting first-response replies to booking and event inquiries, reviewed by a person before sending.
Menu and listing drafting. AI-assisted first drafts of menu descriptions or online listing copy, edited by a person before publishing.
Review response drafting. First-draft responses to online reviews, reviewed and personalized before posting.
Copilot in Microsoft 365. Drafting supplier emails, scheduling notes and staff communications.
Demand pattern review. AI-assisted analysis of booking and sales history to help with staffing and purchasing decisions, reviewed by whoever owns that decision.

Any AI tool connected to guest contact information or booking history should only see what it needs, reviewed the same way you would review a new employee's access.

How Hexafusion helps

Assess AI readiness. Review what guest data an AI tool could reach before it answers its first call.
Set up Copilot and AI tools securely. Configure permissions so front-of-house and back-office tools only see what they need.
Protect data and privacy. Keep guest contact and booking data away from tools that were not reviewed first.
Train staff. Practical guidance for front desk and service staff on what to paste into an AI tool and what never to paste into one.
Build custom assistants. Including our own AI phone assistant, adapted for your reservation volume and common guest questions.

Which plan usually fits

Most restaurants, cafes and small hotels land on Managed, our recommended plan, with unlimited remote help desk during business hours, subject to our Fair Use Policy, and onboarding and offboarding support built for high staff turnover. A hotel storing card-on-file or a multi-location group often moves to Secure for onsite support and a stronger security posture. A hotel needing round-the-clock coverage or a larger group needing quarterly review usually fits Enterprise, which adds after-hours response. A single small cafe with light support needs may start on Foundation. See our plans for full details; we never quote plan prices on this page.

Frequently Asked Questions

Can you fix our POS when it goes down on a busy night?
Our help desk and, on applicable plans, onsite support are built around fast response. We also help set up offline mode where your POS platform supports it, so a connectivity blip does not stop service.

Do you manage our hotel property management system?
We support the network, device and access layer around systems such as Cloudbeds, Mews, RMS and Little Hotelier: guest Wi-Fi isolation, front-desk device support, and integration-point security. PMS application configuration is usually owned by your PMS provider.

Do you touch guest card data?
No. We never handle, store or process card data. Card payments, including card-on-file in your PMS, go through your payment processor and terminal. We secure the network and devices around that flow.

Can you keep guest Wi-Fi separate from our POS and PMS?
Yes. Network segmentation between guest Wi-Fi and the systems that run payments and reservations is a standard part of our setup.

Are servers included in a plan?
No. Server support is an add-on at $300 per server per month including 1 TB of backup, plus $100 per extra TB. Most restaurants and small hotels run few or no on-site servers since POS and PMS platforms are typically cloud-hosted.

Reviewed by Alex Barari, Founder, former PCI DSS Internal Security Assessor (ISA).

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Related industries and services

Hexafusion at a glance. Vancouver-based since 2020 · downtown office at 997 Seymour Street · Dell authorized reseller · Microsoft Solutions Partner · founder is a former PCI DSS Internal Security Assessor · on-site service across 14 Lower Mainland municipalities · flat-rate managed plans with a 60-second initial ticket response and a 15-minute engineer reply during business hours.

Compliance baseline behind every Hexafusion engagement

Hospitality it support is delivered against a documented baseline aligned to the Canadian Centre for Cyber Security baseline controls and current cyber-insurance underwriting expectations. The same baseline applies whether you run a single cafe or a multi-property hotel group.

Identity and access: multi-factor authentication (MFA) enforced on every account with access to POS or PMS systems.
Endpoint protection: Endpoint Detection and Response (EDR) on back-office computers and POS terminals where supported.
Network segmentation: guest Wi-Fi kept isolated from POS, PMS and door-lock systems.
Backup and recovery: managed backups with documented retention and periodic restore tests.
BC PIPA and PIPEDA aware: audit logging, role-based access, and breach-notification process kept current with the Office of the Privacy Commissioner of Canada guidance.

Who you actually work with

Hexafusion is led by founder Alex Barari, a former PCI DSS Internal Security Assessor with 15+ years in enterprise IT and cybersecurity. Every engagement is supported by the same Vancouver-based team that designs the security baseline, reviews the alerts, and shows up on-site when remote troubleshooting reaches its limit.