Industry IT · Vancouver, BC

IT support for technology companies in Vancouver

Software and technology companies run differently from most small businesses: mostly Mac laptops, infrastructure that lives in the cloud rather than a server room, and customers who send security questionnaires before they will sign a contract. Hexafusion supports Vancouver and Lower Mainland software companies, development studios and startups with the identity, endpoint and evidence work that lets your own engineers keep building, while your corporate IT stays patched, backed up and ready for the next SOC 2 renewal.

In plain terms: Device management (such as Microsoft Intune) applies security settings to company computers and phones and can erase a lost device, protecting company data. Patching means security updates are installed every month and urgent ones as soon as they are released, closing the weaknesses attackers use most. Microsoft Entra ID manages staff accounts and sign-in for Microsoft 365, so access can be granted and removed from one place.

The systems technology companies actually run

Servers and infrastructure

Server support is available as an add-on to every plan. A production database server, an on-prem build box, or a handful of always-on cloud instances you want us to patch and back up are covered by the server add-on, which includes 1 TB of backup; additional storage is quoted with your plan. Larger server environments are quoted individually. For most technology companies, production infrastructure stays with your own engineering team and our scope is corporate IT: laptops, identity, email and the compliance evidence layer around them. Where you want us to also manage cloud infrastructure, that is a separate, clearly scoped add-on, not something bundled into a seat price.

Security and compliance for technology companies

BC PIPA applies to the personal information of your BC-based employees. PIPEDA generally applies once customer data crosses provincial or national borders in the course of commercial activity, which is the normal case for a SaaS company with customers outside BC. If you sell into the European Union or into US states with their own privacy statutes, those laws may also apply and need their own review. SOC 2 Type II and ISO 27001 are not legal requirements; they are commercial requirements that enterprise buyers ask for, and they drive most of the IT scope in this list: device encryption, mobile device management, single sign-on enforcement, access reviews and offboarding evidence, and centralized logging. CASL governs commercial electronic messages, including product marketing emails, and requires consent, sender identification and an unsubscribe mechanism. PCI DSS applies only if you handle card data directly rather than through a hosted checkout or payment processor; we never touch card data ourselves. This is general information, not legal advice.

Common issues we resolve for technology companies

• SOC 2 evidence gaps. Missing device encryption records, incomplete MDM enrollment, or access reviews that were never run. Closed before the audit window, not during it.
• Cloud cost and access sprawl. Unused accounts, stale permissions and forgotten resources across AWS, Azure or GCP, reviewed and tightened.
• Contractor access never revoked. Former contractors with live GitHub, cloud console or SaaS access long after their engagement ended.
• Leaked secrets in repositories. API keys and credentials committed to source control, found and rotated, with scanning put in place going forward.
• Personal Macs mixed with company data. No separation between a founder's personal laptop and company systems. We help draw that line without slowing anyone down.
• Developer laptop security. Full-disk encryption, screen lock and patch compliance on machines that otherwise run with local admin rights for development work.

How AI can improve your work

• Copilot in Microsoft 365 or Google Workspace for drafting internal documentation, meeting notes and investor updates, with access scoped so it only reaches what the user could already see.
• Code assistants with security review. Tools like GitHub Copilot can speed up routine coding, provided generated code goes through the same review and dependency scanning as any other pull request.
• Customer support and email triage. AI drafting of first-response replies to support requests, reviewed by a human before sending.
• Meeting summarization. Automated summaries of internal standups and customer calls, stored in the same access-controlled systems as the rest of your documentation.
• Security questionnaire drafting. AI-assisted first drafts of customer security questionnaires, pulled from your existing control documentation and checked by a person before submission.

Any AI tool connected to your codebase, customer data or internal documents should go through the same access review as a new employee: what can it see, and who approved that.

How Hexafusion supports the organization

• Assess AI readiness. Review what data an AI tool would be able to reach before it is turned on, not after.
• Set up Copilot and AI tools securely. Configure permissions, data boundaries and admin controls so the tool only sees what it should.
• Protect data and privacy. Keep AI tool use consistent with your SOC 2 or ISO 27001 scope and your customer data agreements.
• Train staff. Practical guidance on what to paste into an AI tool and what never to paste into one.
• Build custom assistants. Including our own AI phone assistant, which we can adapt for your own front-line call handling if that fits your business.

Which plan usually fits

Most technology companies start on Managed, our recommended plan for organizations that require full management of day-to-day IT: unlimited remote help desk during business hours, subject to our Fair Use Policy, plus onboarding and offboarding support for a team that hires and changes quickly. Companies carrying customer data under active SOC 2 or ISO 27001 scope, or handling sensitive client information, usually move to Managed Pro, which adds onsite support and a deeper security posture. Enterprise suits larger or regulated teams that need 24/7 remote support, a quarterly virtual chief information officer (vCIO) review and annual testing. Protect fits a very small organization that mainly requires monitoring, with IT support as needed, billed hourly. See our plans for full details; we never quote plan prices on this page.

Frequently Asked Questions

Reviewed by Alex Barari, Founder, former PCI DSS Internal Security Assessor (ISA).

Related industries and services

See also manufacturing IT support, real estate IT support, network support in Vancouver, and the full list on Industries.

Compliance baseline behind every Hexafusion engagement

Technology company it support is delivered against a documented baseline aligned to the Canadian Centre for Cyber Security baseline controls and current cyber-insurance underwriting expectations. The same baseline applies whether you are a five-person studio or an eighty-seat software company.

• Identity and access: single sign-on with multi-factor authentication (MFA) enforced on every account. Multi-factor authentication (MFA) adds a second step at sign-in, so a stolen password alone cannot open a staff account.
• Device protection: Endpoint Detection and Response (EDR) on every laptop, deployed before first use.
• Disk encryption: FileVault on Mac, BitLocker on Windows, with central key escrow.
• Backup and recovery: managed backups with documented retention and periodic restore tests.
• BC PIPA and PIPEDA aware: audit logging, role-based access, and breach-notification process kept current with the Office of the Privacy Commissioner of Canada guidance.

Who you actually work with

Hexafusion is led by founder Alex Barari, a former PCI DSS Internal Security Assessor with 15+ years in enterprise IT and cybersecurity. Every engagement is supported by the same Vancouver-based team that designs the security baseline, reviews the alerts, and shows up on-site when remote troubleshooting reaches its limit.