Podiatry & Foot Clinic IT · Vancouver, BC
A podiatry or foot clinic in Vancouver is usually a small team: one to three practitioners, a front desk person or two, and a handful of treatment rooms. There is rarely anyone on staff whose job includes IT. That means a 3D foot scanner tied to a single laptop with no backup, an iPad-based scanning app shared between rooms with no management, or an orthotic lab upload that quietly sends patient scan data outside Canada can run for years before anyone notices the exposure. Hexafusion supports Lower Mainland foot clinics with practice-aware infrastructure, 15-minute ticket response, and engineers who understand the difference between a Jane connectivity hiccup and a scanner driver that failed after a Windows update.
Workstation setup, network configuration, user provisioning, and backup validation for Jane and comparable practice management platforms. Application bugs escalate to the vendor. Infrastructure around it is ours.
The scanner laptop is frequently the single point of failure in a foot clinic. We configure driver stability, local storage, and automated backup so a scan library does not live on one unprotected machine.
Network path and workstation configuration for vendor-specific gait analysis software, with image and data retention aligned to your clinic's policy.
Shared iPads used across treatment rooms need device management, not just a shared passcode. We set up mobile device management so a lost or stolen iPad does not mean a lost patient record.
Where a foot clinic runs digital X-ray or ultrasound, we configure the imaging workstation, storage tier, and backup replication the same way we do for larger medical imaging environments.
We map which uploads go to Canadian labs and which go to labs outside Canada, and help you document that disclosure in your privacy policy and patient intake.
Podiatrists who bill the BC Medical Services Plan need a working Teleplan connection, and podiatry is a listed profession for TELUS Health eClaims direct billing to extended health insurers. Both depend on infrastructure that has nothing to do with the clinical side of the business: certificate validity, workstation time sync, and a firewall that has not quietly blocked the wrong port after a router replacement. We configure and monitor that connectivity and troubleshoot submission failures that trace back to infrastructure rather than to the billing software itself.
BC's Personal Information Protection Act (PIPA) governs how a private foot clinic collects, uses, and discloses patient information, and the federal Personal Information Protection and Electronic Documents Act (PIPEDA) applies alongside it for activities in the course of commercial activity. Podiatrists are regulated by the College of Physicians and Surgeons of BC, so the CPSBC records management standard, including its retention period, applies to podiatrist-held records. Foot care nurses fall under the BC College of Nurses and Midwives. Pedorthists and chiropodists who are not members of a regulated college still owe the same PIPA duties to their patients, just without a College standard layered on top. This is general information, not legal advice.
We start with an AI readiness assessment that looks at where a foot clinic's small team could actually benefit from AI tools without creating a privacy problem. From there we set up Copilot and other approved AI tools securely inside your Microsoft 365 tenant, configure data protection so patient information cannot leak into a public AI model, and train your front desk and practitioners on what is and is not appropriate to put into an AI tool. For clinics that want to go further, we build custom assistants, including our own AI phone assistant for after-hours or overflow call handling, scoped to your clinic's needs.
Most solo and small-group podiatry and foot clinics land on our Managed plan: unlimited remote help desk during business hours (subject to our Fair Use Policy), onboarding and offboarding for the staff turnover that small clinics see, and the endpoint protection and backup that a scanner-dependent clinic needs. Clinics handling patient images and cross-border data flows with heightened compliance attention often move up to Secure, which adds onsite support and managed detection and response. Onsite support is included only on Secure and Enterprise; after-hours response and quarterly reviews are Enterprise-only. See plans for full details.
Do you support Jane and other foot clinic practice software?
Yes. We support the infrastructure and workstation configuration around Jane and comparable allied-health practice software. Application bugs escalate to the software vendor. Server, network, scanning equipment, and backup issues are ours.
Can you support our 3D foot scanner or gait analysis system?
Yes. We set up the dedicated laptop or iPad, driver stability, network path, and storage for 3D foot scanners and pressure plate or gait analysis systems, and build in backup so a single device failure does not cost you the scan history.
We upload orthotic scans to a lab outside Canada. Does that matter?
It can. When patient scan data leaves Canada, your privacy policy should disclose that and your intake process should give patients reasonable notice, consistent with BC PIPA. We help you map which uploads go where and document the disclosure. This is general information, not legal advice.
Do you handle Teleplan and TELUS Health eClaims billing connectivity?
Yes, for podiatrists billing MSP through Teleplan and for TELUS Health eClaims direct billing to extended health insurers, we configure the network, certificate, and workstation setup those connections require and troubleshoot failures that trace back to infrastructure.
How do you handle patient records under BC PIPA?
Encryption at rest and in transit, access logging, role-based permissions, and retention scheduling. For podiatrists regulated by the College of Physicians and Surgeons of BC, we align retention with the CPSBC records standard. This is general information, not legal advice.
We are a small clinic with no IT person. Is that a problem?
That is exactly who we are built for. A one to three practitioner foot clinic usually has no one whose job is IT, which means a scanner laptop with no backup or a shared iPad with no management goes unnoticed until it fails. We take that ownership off your plate.
Alongside podiatry and foot clinics, we support medical clinics, dental practices, dermatology and aesthetics clinics, and physiotherapy, chiropractic, and massage therapy clinics. See the full list on industries we serve.
Reviewed by Alex Barari, Founder, former PCI DSS Internal Security Assessor (ISA).
We review your scanning equipment, practice software, network, and backup in a 60-minute visit, then deliver a written report your clinic can act on.
Get your instant quote Contact us insteadPodiatry clinic IT support is delivered against a documented baseline aligned to the Canadian Centre for Cyber Security baseline controls and current cyber-insurance underwriting expectations. The same baseline applies whether you are a solo practitioner or a multi-location clinic group.
Hexafusion is led by founder Alex Barari, a former PCI DSS Internal Security Assessor with 15+ years in enterprise IT and cybersecurity. Every engagement is supported by the same Vancouver-based team that designs the security baseline, reviews the alerts, and shows up on-site when remote troubleshooting reaches its limit.
