Marketing & Creative Agency IT · Vancouver, BC
A Vancouver marketing or creative agency runs on large files, tight deadlines and client brand assets that need to stay under careful control, often across several client accounts with completely different confidentiality expectations. A Creative Cloud license that lapses mid-project, a shared drive with no client-by-client access separation, or a laptop that chokes on a large video export right before a deadline are the kinds of problems that cost an agency credibility with a client. Hexafusion supports Lower Mainland agencies with workstation performance, asset storage and access control built around how an agency actually works across multiple client accounts at once.
Licensing, workstation configuration and performance tuning around Adobe Creative Cloud and similar design and video platforms. Application bugs escalate to the vendor; licensing and workstation performance are ours.
Centralized storage sized and organized for large design, video and photo assets, with structure that keeps client accounts separated.
Licensing, backup and access control for the project management and client collaboration tools your account teams run through.
Access-controlled storage for client logos, brand guidelines and approved assets, with permissions matched to which team members work on which account.
Hardware specification and render configuration so an export job does not freeze a workstation someone else needs for active editing.
Credential and access management across the social media and analytics platforms your team manages on behalf of clients.
BC PIPA governs how your agency collects, uses and discloses employee personal information and any personal information you handle on a client's behalf, such as campaign audience data, with PIPEDA applying alongside it for activities in the course of commercial activity. Canada's Anti-Spam Legislation (CASL) applies to commercial electronic messages sent on a client's behalf and requires consent, sender identification and an unsubscribe mechanism, which matters directly for an agency running email campaigns. Client contracts frequently include their own confidentiality terms around brand assets and campaign data that go beyond general privacy law and should be reflected in how you structure access to your systems. This is general information, not legal advice.
We start with an AI readiness assessment that looks at where account and creative teams could use AI tools without breaching a client confidentiality agreement. We set up Copilot and other approved AI tools securely inside your Microsoft 365 tenant, configure data protection so unreleased client creative and campaign data cannot leak into a public AI model, and train staff on safe use. For agencies that want to go further, we build custom assistants, including our own AI phone assistant for front desk and new business call handling. Any AI build-out beyond basic setup and training is scoped and quoted as its own separate project.
Most marketing and creative agencies land on Managed, our recommended plan: unlimited remote help desk during business hours (subject to our Fair Use Policy) and onboarding and offboarding support for a team that scales with account wins and losses. Agencies handling especially sensitive client brand or campaign data, or wanting a deeper security posture, often move to Secure, which adds onsite support. Onsite support is included only on our Secure and Enterprise plans; remote-only plans do not include a site visit. After-hours response, a quarterly vCIO review and ongoing testing are Enterprise-only. Servers, including any on-premises server or always-on cloud server you want us to manage, are an add-on and are not included in any plan. See plans for full details.
Do you support Adobe Creative Cloud?
Yes. We handle licensing, workstation configuration and performance tuning around Creative Cloud and similar creative platforms. Application bugs escalate to the vendor.
Can you structure our storage so client accounts stay separated?
Yes. We organize large asset storage with access controls matched to which team members actually work on each client account.
Can you fix workstations that freeze during big exports?
Yes. We configure hardware and render workflow so an export or render job does not tie up a machine someone else needs for active work.
What rules apply to campaign data we handle for clients?
BC PIPA and PIPEDA apply to personal information generally, and CASL applies to commercial electronic messages sent on a client's behalf. This is general information, not legal advice.
Can you help manage social media account access?
Yes. We help move social media and analytics platform access off a single person's personal login onto properly managed, transferable access.
We are a small agency with no IT staff. Is that a problem?
That is who we are built for. Most agencies have no one whose job is IT, which is exactly why licensing and access gaps accumulate as the client roster grows.
Reviewed by Alex Barari, Founder, former PCI DSS Internal Security Assessor (ISA).
See pricing built around your team size and client account count in a few minutes.
Get your instant quote Contact usAlongside marketing and creative agencies, see professional services IT support. See the full list on industries we serve.
Marketing and creative agency IT support is delivered against a documented baseline aligned to the Canadian Centre for Cyber Security baseline controls and current cyber-insurance underwriting expectations.
Hexafusion is led by founder Alex Barari, a former PCI DSS Internal Security Assessor with 15+ years in enterprise IT and cybersecurity. Every engagement is supported by the same Vancouver-based team that designs the security baseline, reviews the alerts, and shows up on-site when remote troubleshooting reaches its limit.
