Industry IT · Vancouver, BC
A Vancouver consulting, engineering, architecture or marketing firm sells expertise and deliverables, and both run on IT that most firms never think about until it breaks. A Revit file that will not open over a slow connection, a plotter that refuses to print the drawing set due at nine tomorrow morning, or a contractor's access that was never revoked after the project ended, these are the everyday friction points that slow a professional services firm down. Hexafusion supports Vancouver professional services firms with infrastructure built for real project work, 15-minute ticket response, and engineers who understand the difference between a licence-server problem and a graphics driver that needs an update.
Workstation hardware, graphics drivers and network configuration for Adobe Creative Cloud, Figma, AutoCAD, Revit, Civil 3D, Bluebeam Revu, SketchUp, Rhino and ArchiCAD. Application-specific issues go to the vendor; the hardware and network underneath are ours.
Design and configuration of SharePoint and OneDrive, Dropbox, Egnyte or LucidLink for firms moving large CAD, imaging or creative files, sized with the network performance and backup those files actually need.
Device management across platforms, whether your office is fully Mac, fully Windows, or a mix of creative-side Mac machines and CAD-side Windows workstations.
Integration and single sign-on support for tools such as Deltek Ajera and Vantagepoint, BQE Core, Harvest, Monday.com and Asana, alongside document tools like DocuSign and Adobe Sign.
Professional services firms often run heavier hardware than a typical office, and we build around that:
Professional services firms in BC operate under the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and BC's Personal Information Protection Act (BC PIPA), which call for reasonable security arrangements around personal information you handle on behalf of clients. Most client relationships also come with their own confidentiality obligations in the engagement contract or NDA, and firms with engineers or architects on staff carry record-keeping and professional-seal requirements from Engineers and Geoscientists BC (EGBC) or the Architectural Institute of BC (AIBC). This is general information, not legal advice; confirm current obligations with your professional body and with the Office of the Privacy Commissioner of Canada and the Office of the Information and Privacy Commissioner for BC.
Client-confidential project files, drawings and contract terms should never go into a public AI tool. Any firm-wide AI rollout should start with a privacy review of what data the tool touches.
Most Vancouver professional services firms start on our Managed plan, which includes unlimited remote help desk support during business hours, subject to our Fair Use Policy, plus onboarding and offboarding support for the contractor turnover common in this sector. Firms running CAD workstations, an on-site file server, multiple locations, or client-mandated security requirements often move up to Secure, which adds onsite support alongside remote help desk. Larger firms needing after-hours response and quarterly strategic review should look at Enterprise. See our plans page for full details; we never use the names Basic, Essential or Professional for our plans.
Do you support both Mac and Windows in the same office?
Yes. Agencies are often fully or mostly Mac, while architecture and engineering firms are usually Windows for CAD and BIM software. We manage mixed fleets with device management appropriate to each platform, so a single office with both can be supported consistently.
Can you support AutoCAD, Revit and other CAD or BIM software?
We support the infrastructure CAD and BIM software needs: workstation hardware sized for the application, graphics drivers, network performance for large project files, and license server configuration where applicable. Application-specific issues inside the software go to the vendor.
How do you handle our large project files?
We design file storage and sync around the realities of large CAD, imaging or creative files, whether that is SharePoint and OneDrive, Dropbox, Egnyte, or a tool built for large-file workflows, with network performance and backup sized to match.
We work with contractors and freelancers. Can you manage their access?
Yes. We set up time-limited guest access to the specific files and systems a contractor needs, and we remove that access the day the engagement ends, which keeps client confidentiality intact without slowing down onboarding.
Do clients ever ask us for security questionnaires or certifications?
It is increasingly common for clients, especially larger or government clients, to send security questionnaires or ask about certifications such as SOC 2 or ISO 27001. We help you respond accurately and build toward the controls those questionnaires expect.
Which plan usually fits a professional services firm?
Most Vancouver professional services firms start on our Managed plan, which covers unlimited remote help desk support during business hours subject to our Fair Use Policy. Firms running CAD workstations, large on-site file servers, or client-mandated security requirements often move up to Secure, which adds onsite support. See our plans page for details.
Alongside professional services firms we support law firms, accounting firms, and other BC industries with similar client-confidentiality and large-file needs.
Reviewed by Alex Barari, Founder, former PCI DSS Internal Security Assessor (ISA).
We review your workstations, project file storage, network and backup, then deliver a written report your leadership team can act on.
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