IT that keeps your business moving

Fall 2026 promotion details

1. Pricing and billing. Regular rates are $85.00 per user or device per month for Unlimited Remote Support and $170.00 per user or device per month for Unlimited Remote + Onsite When Needed. Promotional rates are 12% off the regular rate on a 12-month agreement ($74.80 and $149.60) and 24% off on a 24-month agreement ($64.60 and $129.20). Monthly billing is based on whichever is higher: the number of supported users or the number of supported laptops and workstations. All prices are in Canadian dollars and exclude applicable taxes. The promotional rate applies to the monthly support fee for the users and devices named in the agreement, for the length of that agreement; users and devices added later are billed at the rate set out in the agreement. Onboarding, third-party licences and subscriptions, hardware, project work and any service outside the agreement are quoted and billed separately. Rates on renewal are set at the time of renewal.
2. Eligibility. Hexafusion serves businesses only (B2B). We do not provide residential or home-user support; individuals looking for help with a home computer will need a residential support provider. Available to businesses located in Metro Vancouver, British Columbia, that are new Hexafusion clients (not a current client, and no Hexafusion managed services agreement in the previous 12 months), on a new 12-month or 24-month managed services agreement signed by both parties on or before Friday, October 30, 2026. Quote promo code FALL26-REMOTE (Unlimited Remote Support) or FALL26-ONSITE (Unlimited Remote + Onsite When Needed) when you request your agreement. This page is an invitation to request a quote, not an offer; no services are provided and no agreement exists until a written agreement is signed by both parties. Eligibility, pricing and scope are confirmed in the written quote and agreement after an onboarding assessment. Hexafusion may decline any request at its discretion.
3. 30-day money-back guarantee. If you are not satisfied within the first 30 days after your agreement start date, tell us in writing within those 30 days and we will refund the monthly support fees you have paid for that period and end the agreement without a termination fee. The refund is limited to the monthly support fees for those first 30 days. Onboarding fees, third-party licences and subscriptions, hardware, project work and any service outside the agreement are not refundable. One guarantee per client.
4. Covered devices. This promotion covers supported Windows laptops and workstations only. Servers, firewalls, switches, access points, NAS devices and other network or infrastructure equipment are excluded and quoted separately. macOS and Linux devices need additional support and are also excluded from this promotion and quoted separately. Devices must meet Hexafusion's minimum supported standards at onboarding. All covered laptops and workstations must be under a valid manufacturer's warranty at onboarding and for the term of the agreement. Devices that are out of warranty are excluded from this promotion and quoted separately, and a covered device that falls out of warranty during the term must be replaced or re-quoted before it can remain covered.
5. Service scope. Support hours are Monday to Friday, 9 AM to 5 PM Pacific, excluding British Columbia statutory holidays. The 15-minute figure is a target for the initial response to a ticket during support hours, not a resolution time. Unlimited remote support covers day-to-day support for the covered users and devices; projects, migrations, new deployments and work outside the agreement are quoted separately. Remote monitoring, hardware health monitoring, patch management and managed detection and response (MDR) are delivered as described in the agreement. MDR is included with agreements signed under this promotion. No service can guarantee that a security incident will never occur, and Hexafusion's liability is limited as set out in the agreement.
6. Onsite support. On the Unlimited Remote + Onsite When Needed plan, onsite support is provided when an issue cannot be resolved remotely, as determined by Hexafusion, at the client's location in Metro Vancouver during support hours, and is scoped to the agreement. It is not unlimited. Parts, hardware and work outside the agreement are quoted separately.
7. General. Hexafusion Canada Inc., doing business as Hexafusion IT Solutions, may change, extend, suspend or end this promotion at any time without notice; agreements already signed keep their agreed rates. This promotion cannot be combined with any other offer, discount or promotion. Where this page and a signed agreement differ, the agreement governs. Errors and omissions excepted. Details current as of September 1, 2026.
8. Promotion integrity. The promotional discount has no cash value, is not redeemable for cash, credit or refund, cannot be transferred, assigned or resold, and applies only to the monthly support fee under the promotional agreement, not to past invoices or other services. It is not available to IT service providers, resellers, their affiliates or anyone acting on their behalf, and companies under common ownership or control count as one client. Hexafusion may verify eligibility, including business registration and user and device counts, and may refuse, withdraw or revoke the promotion where it was obtained by misrepresentation, where the agreement is breached, or where an account remains more than 30 days overdue after notice; in that case the regular rates apply from the start of the agreement and the difference becomes payable. Promo codes identify the offer and give no entitlement on their own. This promotion and any agreement under it are governed by the laws of British Columbia and the federal laws of Canada applicable there.