Managed IT
Help desk, onboarding, vendors, and device management.
Managed IT ยท Vancouver, BC
IT that keeps your business moving
Hexafusion IT Solutions is a Vancouver, British Columbia managed IT services and cybersecurity firm serving small and mid-sized businesses across the Lower Mainland. Founded by a former PCI DSS Internal Security Assessor, we deliver help desk, security, cloud, compliance and backup on predictable monthly plans with documented response commitments.
Why BC businesses choose us
Clear plans, layered security, and documentation your staff can actually use, built for growing BC organizations.
- 15-minute first response to support tickets in business hours, from a real technician, not an autoresponder
- 1-hour on-site response for emergencies in the City of Vancouver, from your call to our arrival; emergency rates apply on Foundation, Managed and Managed Pro
- Security on every plan: computers watched for threats 24/7, email protection and monthly updates
- Tested backups from the Managed plan, and disaster recovery planning from Managed Pro
15 minTicket response
1 hrEmergency on-site, Vancouver
Since 2020Vancouver, BC
Canadian clients
Built for organizations operating in Canada
We are headquartered in British Columbia and anchor our advice in Canadian privacy law, local infrastructure planning, and realistic response expectations - not repackaged US-only playbooks.
Privacy and compliance context
Form and website data is handled under PIPEDA and BC PIPA. For managed services we align to your sector (health, finance, professional services, or public-facing) and to cross-border operations when you also work in the United States.
Local service, clear scope
Every proposal is scoped to what we actually deliver in the Lower Mainland. You get written response commitments on supported plans, documentation you own, and support for cloud-first, hybrid, or on-premises environments.
Questions for your privacy officer? See our Privacy Policy or contact us for how we handle data in client engagements.
We manage and support 35+ technology partners across security, cloud, networking, backup, and hardware.
Capabilities
Everything in one partnership
From daily support to strategic roadmaps: see the full list on our services page.
Security
Endpoint protection (EDR: Endpoint Detection and Response), multi-factor authentication (MFA), firewalls, awareness training, and hardening.
Cloud & M365
Tenant management, email, SharePoint, and identity.
Backup & DR
Microsoft 365 backup, servers, backup and disaster recovery (BDR: Backup and Disaster Recovery) options, and test restores.
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Where We Work
Serving Metro Vancouver and the Lower Mainland
We are a local IT company. Our team can be on-site across the region when remote support is not enough.
Vancouver
Downtown, East Van, Kitsilano, South Van
Burnaby
Metrotown, Brentwood, Lougheed, Big Bend
Richmond
City Centre, Steveston, Sea Island, YVR
Surrey
City Centre, Newton, Cloverdale, South Surrey
Coquitlam
Town Centre, Port Moody, Port Coquitlam
Langley
Langley City, Township, Willowbrook, Aldergrove
Common questions
What does Hexafusion do?
Hexafusion IT Solutions is a Vancouver managed IT and cybersecurity provider for small and mid-sized businesses across Metro Vancouver and the Lower Mainland. One monthly plan covers the help desk, monitoring and patching, security, Microsoft 365 and Google Workspace administration, backup, network support and compliance readiness.
Do you support home users?
No. We work with businesses and organizations only. If you need help with a personal computer, a residential computer repair shop is the right call.
How quickly do you respond?
Our target is a first response within 15 minutes during business hours, Monday to Friday, 9:00 AM to 5:00 PM Pacific. That is a person starting on your request, not a promise of resolution time, which depends on the problem.
How is your pricing structured?
Plans are priced per active user, per month, in Canadian dollars plus tax, with a one-time onboarding fee. Covered work carries no per-ticket charges. We quote your exact monthly figure from your user count after a short assessment.
Where are you located and how far do you travel?
Our office is at 250-997 Seymour Street in downtown Vancouver. Remote support covers all of British Columbia. Onsite visits cover Metro Vancouver and the Lower Mainland.