Engineering & Architecture IT · Vancouver, BC
IT support for engineering and architecture firms in Vancouver
Engineering and architecture firms in Vancouver run on workstations that need to be genuinely powerful, not just adequate, and on project files that can run into gigabytes per drawing set and need to stay accessible and backed up for years after a project closes. A Revit model that will not open because a workstation is underpowered, a project archive with no real backup, or a render farm that sits idle because nobody configured it correctly are all productivity problems that compound daily. Hexafusion supports Lower Mainland engineering and architecture firms with workstation performance, large-file storage and backup, and engineers who understand the difference between a Revit licensing issue and a graphics card that is simply underpowered for the model size.
Engineering and architecture systems we support
Revit and comparable BIM and CAD platforms
Workstation specification, licensing and network configuration around Revit and similar building information modeling and CAD platforms. Application bugs escalate to the vendor; the hardware and infrastructure around it are ours.
High-performance workstations
Graphics card, memory and storage specification for workstations that actually match the demands of large models and renders, not a generic office PC.
Project file storage and version control
Centralized, versioned storage for large drawing sets and models, so staff are not working from mismatched local copies.
Rendering and visualization pipelines
Configuration for local or networked rendering so a render job does not tie up a workstation someone else needs for modeling.
Project archive and retention
Long-term storage and backup for closed project files, which firms are often expected to retain well beyond the active project period.
Remote access for site visits
Secure remote access so engineers and architects can pull project files and models from a site visit or client meeting.
Privacy and compliance
BC PIPA governs how your firm collects, uses and discloses client and employee personal information, with PIPEDA applying alongside it for activities in the course of commercial activity. Professional engineers in BC are regulated by Engineers and Geoscientists BC (EGBC), and architects by the Architectural Institute of British Columbia (AIBC), both of which set recordkeeping standards for project files, including retention periods that are typically much longer than general business records, given the long service life of the buildings and infrastructure involved. This is general information, not legal advice.
Common IT problems we fix for engineering and architecture firms
- Revit models that are slow or will not open. Often a workstation with insufficient graphics memory rather than a Revit problem itself. We specify and provision hardware that actually matches your model sizes.
- Project archives with no verified backup. Years of project history on a server that nobody has tested restoring from. We build in automated, tested backup for project archives, not just active files.
- Mismatched local file copies. Multiple team members editing their own local copy of a model with no central version control. We set up proper centralized, versioned project storage.
- Render jobs tying up active workstations. A render running on the same machine someone needs for modeling work. We configure a dedicated or networked rendering approach so the two do not compete.
- Remote access that is slow or insecure. VPN or remote access set up as an afterthought rather than designed for the file sizes involved. We configure secure, usable remote access for site visits and client meetings.
- No IT ownership for a design-focused team. Most firms this size have no one whose job is IT, which is exactly why workstation performance and backup gaps persist for years. We take that ownership on.
How AI can improve your work
- Specification and report drafting. Copilot can draft a first pass of a project specification section or site visit report from an engineer's or architect's notes, reviewed before finalizing. Privacy safeguard: Draft inside your Microsoft 365 tenant, not a public chatbot, when notes reference a specific client project.
- Code and bylaw research summaries. AI tools can summarize relevant building code sections into a quicker internal reference for a project team. Privacy safeguard: Treat AI summaries as a starting point only; code compliance determinations still need a qualified professional's review.
- Meeting and site visit note summarization. AI transcription of client meetings or site visits can produce a first-draft summary for the project file. Privacy safeguard: Recordings and transcripts referencing a client project should stay inside your own access-controlled systems.
- Proposal and fee letter drafting. AI-assisted first drafts of project proposals and fee letters from a principal's notes and past similar projects. Privacy safeguard: Keep past client fee information inside your own systems; do not feed it into a public AI drafting tool.
- Drawing set administrative summaries. AI tools can generate a plain-language summary of revision history for a drawing set, helping a project manager track changes. Privacy safeguard: Run this against your own document management system's metadata, not an external tool with no access boundary.
How Hexafusion helps
We start with an AI readiness assessment that looks at where a design team could realistically use AI tools for drafting and research without creating a client confidentiality problem. We set up Copilot and other approved AI tools securely inside your Microsoft 365 tenant, configure data protection so project files cannot leak into a public AI model, and train staff on safe use. For firms that want to go further, we build custom assistants, including our own AI phone assistant for front desk call handling. Any AI build-out beyond basic setup and training is scoped and quoted as its own separate project.
Which plan usually fits
Most engineering and architecture firms land on Managed, our recommended plan: unlimited remote help desk during business hours (subject to our Fair Use Policy) and onboarding and offboarding support as project teams scale up and down. Firms with significant project archive volume or wanting faster hands-on response for workstation issues often move to Secure, which adds onsite support. Onsite support is included only on our Secure and Enterprise plans; remote-only plans do not include a site visit. After-hours response, a quarterly vCIO review and ongoing testing are Enterprise-only. Servers, including any on-premises server or always-on cloud server you want us to manage, are an add-on and are not included in any plan. See plans for full details.
Frequently Asked Questions
Do you support Revit?
Yes. We handle workstation specification, licensing support and network configuration around Revit and comparable BIM and CAD platforms. Application bugs escalate to the vendor.
Can you spec workstations for large models, not just general office use?
Yes. We specify graphics, memory and storage based on your actual model sizes and workflows, not a generic office PC configuration.
How do you handle backup for project archives, not just active files?
We build in automated, tested backup covering both active project work and closed project archives, which firms are typically expected to retain for years.
What recordkeeping standards apply to our project files?
Engineers and Geoscientists BC and the Architectural Institute of British Columbia set recordkeeping standards for regulated members, alongside BC PIPA and PIPEDA for personal information generally. This is general information, not legal advice.
Can you set up remote access for site visits?
Yes. We configure secure remote access sized for the large file transfers involved, not a generic VPN that struggles with model files.
We have no dedicated IT person. Is that a problem?
That is who we are built for. Most design firms have no one whose job is IT, which is exactly why workstation performance and project backup gaps persist until we take that ownership on.
Reviewed by Alex Barari, Founder, former PCI DSS Internal Security Assessor (ISA).
Related industries we support
Alongside engineering and architecture, see professional services IT support. See the full list on industries we serve.
Hexafusion at a glance. Vancouver-based since 2020 · downtown office at 997 Seymour Street · Dell authorized reseller · Microsoft Solutions Partner · founder is a former PCI DSS Internal Security Assessor · on-site service across 14 Lower Mainland municipalities · flat-rate managed plans with a 60-second initial ticket response and a 15-minute engineer reply during business hours.
Compliance baseline behind every Hexafusion engagement
Engineering and architecture firm IT support is delivered against a documented baseline aligned to the Canadian Centre for Cyber Security baseline controls and current cyber-insurance underwriting expectations.
- Identity and access: Microsoft Entra ID with Conditional Access, multi-factor authentication (MFA) enforced on every account, compliant-device sign-in.
- Endpoint protection: Endpoint Detection and Response (EDR) on every device, deployed before the user receives the laptop.
- Disk encryption: BitLocker on Windows, FileVault on Mac, with central key escrow.
- Backup and recovery: Managed backups with documented retention and periodic restore tests.
- Privacy aware: Audit logging, role-based access, and a breach-response process kept current with Office of the Privacy Commissioner guidance.
Who you actually work with
Hexafusion is led by founder Alex Barari, a former PCI DSS Internal Security Assessor with 15+ years in enterprise IT and cybersecurity. Every engagement is supported by the same Vancouver-based team that designs the security baseline, reviews the alerts, and shows up on-site when remote troubleshooting reaches its limit.