Warehouse management systems
Workstation and network configuration, backup and access control around warehouse management systems that track inventory, picking and shipping. Application bugs escalate to the vendor.
Warehousing & Logistics IT · Vancouver, BC
IT support for warehousing and logistics companies in Vancouver
A Vancouver warehousing or logistics company runs on a warehouse management system, barcode scanning infrastructure across a large physical floor, and a fleet of drivers who need dispatch and routing information in real time. The warehouse floor and loading dock are physically demanding environments for networking equipment, and a scanner that loses signal in the back corner of the building can slow down an entire shift. Hexafusion supports Lower Mainland warehousing and logistics companies with warehouse connectivity, dispatch system reliability and engineers who understand how different a warehouse floor is from an office network.
Warehousing and logistics systems we support
Barcode scanning infrastructure
Wi-Fi coverage and network design across the full warehouse floor, including the far corners and racking areas where coverage is hardest to get right.
Fleet dispatch and routing systems
Connectivity support for dispatch and routing platforms that drivers rely on, including mobile data configuration for in-cab devices.
Dock door and loading equipment integration
Network support for dock scheduling and loading equipment systems that need to communicate with your warehouse management system.
Inventory and EDI connections
Connectivity support for electronic data interchange (EDI) connections with shipping customers and carrier partners.
Rugged mobile device management
Device management for rugged handheld scanners and tablets used on the warehouse floor and in vehicles.
Privacy and compliance
BC PIPA governs how your company collects, uses and discloses employee personal information, including driver location and performance data collected through dispatch systems, with PIPEDA applying alongside it for activities in the course of commercial activity. If your company uses GPS tracking or in-cab monitoring, that data collection should be disclosed to employees consistent with BC PIPA expectations around workplace monitoring. If you accept card payments directly for any service, PCI DSS applies to that payment data. This is general information, not legal advice.
Common IT problems we fix for warehousing and logistics companies
- Barcode scanners losing Wi-Fi in parts of the warehouse. A coverage gap that slows picking and shipping in specific zones. We design network coverage that actually reaches the full floor, including racking and dock areas.
- Warehouse management system slowdowns during peak shipping periods. Often a network or database bottleneck rather than the software itself. We profile and fix the real cause.
- Dispatch system connectivity failures for drivers. Drivers losing routing information mid-route due to a mobile data or app configuration issue. We troubleshoot the actual connectivity cause.
- Rugged devices with no management. Handheld scanners and tablets with no device management, making lost or damaged devices hard to track and replace efficiently. We bring these under proper management.
- EDI order failures with shipping customers. Missed or malformed orders that trace back to a connectivity or configuration issue rather than a shipping error. We find the actual cause.
- No IT ownership across office and warehouse floor. Most warehousing and logistics companies have no one whose job is IT across both environments, which is exactly where connectivity gaps go unnoticed. We take that ownership on.
How AI can improve your work
- Shipment status communication drafting. AI tools can draft routine shipment status update emails to customers, reviewed before sending. Privacy safeguard: Draft inside your Microsoft 365 tenant, not a public chatbot, since these reference customer shipment detail.
- Route and schedule summaries. AI can summarize dispatch data into a simpler daily route summary for a dispatcher. Privacy safeguard: Export dispatch data only into systems you control; do not feed driver personal information into a public AI tool.
- Inventory forecasting summaries. AI tools can summarize historical warehouse management system data into a simpler demand forecast. Privacy safeguard: Use only your own warehouse management system export data; verify forecasts before committing to space or staffing decisions.
- Incident and damage report drafting. AI-assisted first drafts of warehouse incident or shipment damage reports from a supervisor's notes. Privacy safeguard: Keep employee personal detail out of any draft that goes through a tool not approved for business use.
- Staff scheduling drafts. AI can draft a first-pass warehouse shift schedule from staff availability for a supervisor to finalize. Privacy safeguard: Keep staff personal information inside your own scheduling and Microsoft 365 systems.
How Hexafusion helps
We start with an AI readiness assessment that looks at where office and warehouse staff could use AI tools without exposing driver or customer shipment data. We set up Copilot and other approved AI tools securely inside your Microsoft 365 tenant, configure data protection so dispatch and inventory data cannot leak into a public AI model, and train staff on safe use. For companies that want to go further, we build custom assistants, including our own AI phone assistant for customer service call handling. Any AI build-out beyond basic setup and training is scoped and quoted as its own separate project.
Which plan usually fits
Most warehousing and logistics companies land on Managed, our recommended plan: unlimited remote help desk during business hours (subject to our Fair Use Policy) and onboarding and offboarding support for a workforce that includes drivers and warehouse staff. Companies running high scanning volume or wanting faster hands-on response for warehouse floor issues often move to Secure, which adds onsite support. Onsite support is included only on our Secure and Enterprise plans; remote-only plans do not include a site visit. After-hours response, a quarterly vCIO review and ongoing testing are Enterprise-only. Servers, including any on-premises server or always-on cloud server you want us to manage, are an add-on and are not included in any plan. See plans for full details.
Frequently Asked Questions
Can you fix Wi-Fi dead zones in our warehouse?
Yes. We design network coverage specifically for warehouse environments, including racking and dock areas, which behave very differently from an office layout.
Do you support our warehouse management system?
Yes. We handle the infrastructure, network and backup around warehouse management systems. Application bugs escalate to the vendor.
Can you manage rugged handheld scanners and tablets?
Yes. We bring these devices under proper management so lost or damaged units are easier to track, lock and replace.
What privacy rules apply to driver location and dispatch data?
BC PIPA and PIPEDA apply to personal information generally, and workplace monitoring such as GPS tracking should be disclosed to employees. This is general information, not legal advice.
Can you support dispatch connectivity for drivers on the road?
Yes. We troubleshoot mobile data and app configuration issues that cause drivers to lose routing information mid-route.
We have no dedicated IT person. Is that a problem?
That is who we are built for. Most warehousing and logistics companies have no one whose job is IT across both office and floor environments, which is exactly the gap we fill.
Reviewed by Alex Barari, Founder, former PCI DSS Internal Security Assessor (ISA).
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Alongside warehousing and logistics, see manufacturing IT support. See the full list on industries we serve.
Hexafusion at a glance. Vancouver-based since 2020 · downtown office at 997 Seymour Street · Dell authorized reseller · Microsoft Solutions Partner · founder is a former PCI DSS Internal Security Assessor · on-site service across 14 Lower Mainland municipalities · flat-rate managed plans with a 60-second initial ticket response and a 15-minute engineer reply during business hours.
Compliance baseline behind every Hexafusion engagement
Warehousing and logistics company IT support is delivered against a documented baseline aligned to the Canadian Centre for Cyber Security baseline controls and current cyber-insurance underwriting expectations.
- Identity and access: Microsoft Entra ID with Conditional Access, multi-factor authentication (MFA) enforced on every account, compliant-device sign-in.
- Endpoint protection: Endpoint Detection and Response (EDR) on every device, deployed before the user receives the laptop.
- Disk encryption: BitLocker on Windows, FileVault on Mac, with central key escrow.
- Backup and recovery: Managed backups with documented retention and periodic restore tests.
- Privacy aware: Audit logging, role-based access, and a breach-response process kept current with Office of the Privacy Commissioner guidance.
Who you actually work with
Hexafusion is led by founder Alex Barari, a former PCI DSS Internal Security Assessor with 15+ years in enterprise IT and cybersecurity. Every engagement is supported by the same Vancouver-based team that designs the security baseline, reviews the alerts, and shows up on-site when remote troubleshooting reaches its limit.
