Veterinary Clinic IT · Vancouver, BC
A Vancouver veterinary clinic runs on practice management software, digital X-ray and ultrasound, and in-house lab equipment that all need to talk to each other reliably, usually with a small team juggling appointments, surgery and client calls at the same time. A practice management system that goes down during a busy Saturday, an imaging workstation with no backup, or lab equipment that loses its network connection mid-result can each stall a full day of appointments. Hexafusion supports Lower Mainland veterinary clinics with practice-aware infrastructure and engineers who understand the difference between an AVImark connectivity issue and an imaging workstation that failed after a routine update.
Workstation and network configuration, backup and user provisioning around AVImark and similar veterinary practice management platforms. Application bugs escalate to the vendor; infrastructure is ours.
Workstation, storage and backup configuration for digital imaging equipment, kept reliable and backed up so an imaging history is never dependent on one unprotected machine.
Network configuration for in-house lab analyzers that need to transmit results into your practice management system without dropped connections.
Connectivity and integration support for appointment reminder and client communication tools tied to your practice software.
Network setup connecting multiple clinic locations where a practice operates more than one site, with consistent access to shared records.
Network configuration for card payment terminals at the front desk, aligned with PCI DSS requirements.
BC PIPA governs how your clinic collects, uses and discloses client and patient-owner personal information, with PIPEDA applying alongside it for activities in the course of commercial activity. Veterinarians in BC are regulated by the College of Veterinarians of British Columbia (CVBC), which sets recordkeeping standards for patient records, including retention periods that apply to both paper and electronic files. If your clinic processes card payments at the front desk, PCI DSS applies to that payment data. This is general information, not legal advice.
We start with an AI readiness assessment that looks at where a clinic's front desk and clinical team could use AI tools without exposing patient or owner records. We set up Copilot and other approved AI tools securely inside your Microsoft 365 tenant, configure data protection so chart and imaging data cannot leak into a public AI model, and train staff on safe use. For clinics that want to go further, we build custom assistants, including our own AI phone assistant for after-hours and overflow call handling. Any AI build-out beyond basic setup and training is scoped and quoted as its own separate project.
Most veterinary clinics land on Managed, our recommended plan: unlimited remote help desk during business hours (subject to our Fair Use Policy) and onboarding and offboarding support as clinic staff change. Clinics running digital imaging and in-house lab equipment at higher volume, or operating multiple locations, often move to Secure, which adds onsite support. Onsite support is included only on our Secure and Enterprise plans; remote-only plans do not include a site visit. After-hours response, a quarterly vCIO review and ongoing testing are Enterprise-only. Servers, including any on-premises server or always-on cloud server you want us to manage, are an add-on and are not included in any plan. See plans for full details.
Do you support AVImark?
Yes. We handle the infrastructure, network and backup around AVImark and comparable veterinary practice management platforms. Application bugs escalate to the vendor.
Can you support our digital X-ray or ultrasound equipment?
Yes. We configure the imaging workstation, storage and backup so your imaging history is not dependent on a single unprotected machine.
Can you connect our in-house lab analyzer reliably?
Yes. We configure stable, monitored network connectivity so lab results transmit into your practice management system without dropped connections.
What recordkeeping rules apply to patient records?
The College of Veterinarians of British Columbia sets recordkeeping standards for patient records, alongside BC PIPA and PIPEDA for personal information generally. This is general information, not legal advice.
We operate more than one clinic location. Can you connect them?
Yes. We set up networking so staff at either location can access shared records without the access problems that come from disconnected systems.
We have no IT person on staff. Is that a problem?
That is who we are built for. Most veterinary clinics have no one whose job is IT, which is exactly why imaging backup and lab connectivity issues go unnoticed until we take that ownership on.
Reviewed by Alex Barari, Founder, former PCI DSS Internal Security Assessor (ISA).
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Veterinary clinic IT support is delivered against a documented baseline aligned to the Canadian Centre for Cyber Security baseline controls and current cyber-insurance underwriting expectations.
Hexafusion is led by founder Alex Barari, a former PCI DSS Internal Security Assessor with 15+ years in enterprise IT and cybersecurity. Every engagement is supported by the same Vancouver-based team that designs the security baseline, reviews the alerts, and shows up on-site when remote troubleshooting reaches its limit.
