Pharmacy IT · Vancouver, BC
A Vancouver pharmacy cannot pause operations the way an office business can: a dispensing system outage means prescriptions do not go out and a lineup backs up at the counter in real time. Pharmacy IT depends on dispensing software staying connected to PharmaNet, the provincial network pharmacies use to check and record prescription activity, alongside the payment terminal at the till. Hexafusion supports Lower Mainland pharmacies with dispensing system uptime, PharmaNet connectivity and engineers who understand why a pharmacy network outage is not just inconvenient, it is a patient safety issue.
Workstation and network configuration, backup and access control around Kroll Pharmacy Management, PharmaClik and comparable dispensing platforms. Application bugs escalate to the vendor; infrastructure is ours.
Network reliability and failover for the connection your dispensing system needs to query and record activity on PharmaNet.
Network segmentation and configuration for front counter payment terminals, aligned with PCI DSS requirements.
Network and workstation integration for automated pill packaging or dispensing equipment where your pharmacy runs it.
Connectivity and integration support for refill reminder and patient communication tools tied to your dispensing system.
Planning for power and internet redundancy so a short outage does not take dispensing offline during business hours.
BC PIPA governs how your pharmacy collects, uses and discloses patient personal and health information, and PIPEDA applies alongside it for activities in the course of commercial activity. Pharmacists and pharmacies in BC are regulated by the College of Pharmacists of British Columbia (CPBC), which sets specific recordkeeping and patient record retention standards, and PharmaNet itself operates under provincial health information rules that govern how dispensing data is transmitted and accessed. If your pharmacy processes card payments, PCI DSS applies to that payment data. This is general information, not legal advice.
We start with an AI readiness assessment that looks at where pharmacy staff could use AI tools for general drafting and scheduling without touching patient-specific therapy decisions, which must stay with a licensed pharmacist. We set up Copilot and other approved AI tools securely inside your Microsoft 365 tenant, configure data protection so patient records cannot leak into a public AI model, and train staff on safe use. For pharmacies that want to go further, we build custom assistants, including our own AI phone assistant for general call handling. Any AI build-out beyond basic setup and training is scoped and quoted as its own separate project.
Most independent pharmacies land on Managed, our recommended plan: unlimited remote help desk during business hours (subject to our Fair Use Policy) and onboarding and offboarding support as pharmacist and technician staff change. Given how disruptive downtime is at the counter, many pharmacies choose to move to Secure, which adds onsite support. Onsite support is included only on our Secure and Enterprise plans; remote-only plans do not include a site visit. After-hours response, a quarterly vCIO review and ongoing testing are Enterprise-only. Servers, including any on-premises server or always-on cloud server you want us to manage, are an add-on and are not included in any plan. See plans for full details.
Do you support Kroll Pharmacy Management or PharmaClik?
Yes. We handle the infrastructure, network and backup around Kroll Pharmacy Management, PharmaClik and comparable dispensing platforms. Application bugs escalate to the vendor.
Can you improve our PharmaNet connectivity reliability?
Yes. We assess and build in network reliability and failover so a connectivity drop does not stop prescriptions from being processed.
Can you help with backup power for short outages?
Yes. We help plan backup power and connectivity failover appropriate to a pharmacy that cannot afford to go offline during business hours.
What recordkeeping rules apply to patient records?
The College of Pharmacists of British Columbia sets recordkeeping standards for patient records, alongside BC PIPA and PIPEDA for personal information generally. This is general information, not legal advice.
Do you support automated packaging or dispensing equipment?
Yes, for the network and workstation integration side. We troubleshoot connectivity issues rather than assuming every fault is a hardware problem.
We are an independent pharmacy with no IT staff. Is that a problem?
That is who we are built for. Most independent pharmacies have no one whose job is IT, which is exactly why connectivity and backup gaps go unnoticed until they cause an outage.
Reviewed by Alex Barari, Founder, former PCI DSS Internal Security Assessor (ISA).
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Pharmacy IT support is delivered against a documented baseline aligned to the Canadian Centre for Cyber Security baseline controls and current cyber-insurance underwriting expectations.
Hexafusion is led by founder Alex Barari, a former PCI DSS Internal Security Assessor with 15+ years in enterprise IT and cybersecurity. Every engagement is supported by the same Vancouver-based team that designs the security baseline, reviews the alerts, and shows up on-site when remote troubleshooting reaches its limit.
