Industry IT · Vancouver, BC
A Vancouver optometry or eye care clinic runs on three things working at once: the practice software holding every patient record, the diagnostic devices producing images that inform a diagnosis, and the optical dispensary selling frames and lenses to the patient who just walked out of the exam room. When a retinal imaging workstation will not pull up last year's scan for comparison, or the dispensary point of sale freezes at checkout, the clinic loses clinical time and retail revenue in the same afternoon. Hexafusion supports Lower Mainland optometry practices with device-aware infrastructure, 15-minute ticket response, and engineers who know the difference between a failing image server and a Windows update that broke a diagnostic device driver.
Workstation deployment, network configuration, backup, and user provisioning for practice platforms such as Optosys, Acuitas 3, eVisionCare and Visual-Eyes. Application issues inside the software itself go to your vendor; the infrastructure underneath is ours.
Network paths, driver stability and image storage for OCT, widefield retinal imaging, fundus cameras, visual field analyzers, autorefractors, keratometers and corneal topographers, whether images land on the device itself, a central image server, or vendor cloud storage.
Network and workstation configuration for MSP billing through Teleplan where eligible, and TELUS Health eClaims for extended health submissions, with rejection troubleshooting where the cause traces to infrastructure.
Retail POS terminals, payment devices and frame inventory systems, kept on a network segment separate from clinical traffic so a card-terminal issue never touches patient data and a clinical device problem never stops a sale.
Diagnostic imaging is where an optometry clinic's technology either keeps pace with a busy exam schedule or becomes the bottleneck. We build and maintain:
An optometry clinic holds detailed personal health information, including diagnostic images that are part of the patient record. In BC, private clinics operate under the Personal Information Protection Act (BC PIPA), which calls for consent, a designated privacy officer, written policies and reasonable security arrangements. Optometrists and opticians are regulated by the College of Health and Care Professionals of BC (CHCPBC), whose records practice standard sets expectations for how clinical records, including images, are kept and for how long. This is general information, not legal advice; your clinic should confirm current retention periods and privacy-officer obligations directly with CHCPBC and the Office of the Information and Privacy Commissioner for BC.
Used carefully and without putting patient images or chart content into public tools, AI has practical uses in an optometry practice:
Diagnostic images, chart notes and any patient-identifiable clinical information should never be entered into a public AI tool. Any AI use involving patient data needs a privacy review first.
Most Vancouver optometry and eye care clinics start on our Managed plan, which includes unlimited remote help desk support during business hours, subject to our Fair Use Policy, plus onboarding and offboarding support. Clinics running several diagnostic devices, more than one location, or facing higher compliance expectations from their college often move up to Secure, which adds onsite support alongside remote help desk. Larger or multi-location groups needing after-hours response and quarterly strategic review should look at Enterprise. See our plans page for full details; we never use the names Basic, Essential or Professional for our plans.
Do you support our practice management or EMR software?
We support the infrastructure around optometry practice platforms such as Optosys, Acuitas 3, eVisionCare and Visual-Eyes: the server or cloud connection, workstations, network and backup. Application bugs inside the software itself go to your vendor.
Can you manage our OCT, retinal imaging and other diagnostic devices?
Yes. We build and maintain the network paths, image storage and workstation integration for OCT, widefield retinal imaging, fundus cameras, visual field analyzers, autorefractors and topographers, and we flag devices that cannot be patched so you can make an informed risk decision.
How do you handle patient records under BC PIPA?
We implement encryption at rest and in transit, access logging, role-based permissions and documented backup, aligned to BC's Personal Information Protection Act and the record-keeping expectations of your regulatory college. This is general information, not legal advice.
Can you support our optical dispensary point of sale?
Yes. We support retail POS terminals, payment devices and frame inventory systems alongside the clinical side of the practice, including network segmentation between clinical and retail traffic.
What if some of our diagnostic device computers run old versions of Windows?
This is common with imaging devices tied to vendor-certified software. We isolate these machines on their own network segment, restrict their traffic, and document the residual risk so your clinic can decide on replacement timing with eyes open.
Which plan usually fits an optometry clinic?
Most Vancouver optometry and eye care clinics start on our Managed plan, which covers unlimited remote help desk support during business hours subject to our Fair Use Policy. Clinics with multiple diagnostic devices, several locations, or higher compliance expectations often move up to Secure, which adds onsite support. See our plans page for details.
Alongside optometry clinics we support medical clinics, counselling and mental health practices, and other BC industries with similar privacy and device-management needs.
Reviewed by Alex Barari, Founder, former PCI DSS Internal Security Assessor (ISA).
We review your practice software, diagnostic imaging network, dispensary point of sale and backup in a single visit, then deliver a written report your clinic manager can act on.
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