Food & Beverage IT · Vancouver, BC
A Vancouver food or beverage producer or distributor runs production, inventory and traceability records through an ERP platform like SAP Business One, often with a production floor or warehouse that has very different connectivity needs than the office next to it. A traceability record that fails to log because a handheld scanner lost its connection is not just an IT annoyance, it is a food safety and recall-readiness problem. Hexafusion supports Lower Mainland food and beverage companies with production and warehouse connectivity, ERP reliability and engineers who understand the difference between an ERP licensing problem and a warehouse Wi-Fi dead zone.
Workstation and network configuration, backup and access control around SAP Business One and similar ERP platforms used for production, inventory and order management. Application bugs escalate to the vendor.
Network reliability for handheld scanners and traceability software recording lot numbers through production and distribution, so a dropped connection does not create a gap in your recall readiness.
Wi-Fi coverage and network design for warehouse and production environments, which have very different physical conditions than an office.
Network connectivity support for temperature monitoring systems on refrigerated and frozen storage, where a connectivity gap can mean a missed alert.
Network and workstation configuration for scales, label printers and packaging line systems that need to communicate with your ERP.
Connectivity support for electronic data interchange (EDI) connections with retail customers and distributors.
BC PIPA governs how your company collects, uses and discloses employee personal information, with PIPEDA applying alongside it for activities in the course of commercial activity. The Canadian Food Inspection Agency (CFIA) sets traceability and recordkeeping requirements for food producers and distributors under the Safe Food for Canadians Regulations, which drive much of the lot tracking and recordkeeping that your systems need to capture reliably. If your company accepts card payments directly, PCI DSS applies to that payment data. This is general information, not legal advice.
We start with an AI readiness assessment that looks at where office and production staff could use AI tools without creating a food safety or traceability gap. We set up Copilot and other approved AI tools securely inside your Microsoft 365 tenant, configure data protection so production and traceability data cannot leak into a public AI model, and train staff on safe use. For companies that want to go further, we build custom assistants, including our own AI phone assistant for front desk and customer service call handling. Any AI build-out beyond basic setup and training is scoped and quoted as its own separate project.
Most food and beverage companies land on Managed, our recommended plan: unlimited remote help desk during business hours (subject to our Fair Use Policy) and onboarding and offboarding support as production and office staff change. Companies running traceability-critical operations or cold chain monitoring at scale often move to Secure, which adds onsite support. Onsite support is included only on our Secure and Enterprise plans; remote-only plans do not include a site visit. After-hours response, a quarterly vCIO review and ongoing testing are Enterprise-only. Servers, including any on-premises server or always-on cloud server you want us to manage, are an add-on and are not included in any plan. See plans for full details.
Do you support SAP Business One?
Yes. We handle the infrastructure, network and backup around SAP Business One and comparable ERP platforms. Application bugs escalate to the vendor.
Can you fix Wi-Fi dead zones on our production floor or warehouse?
Yes. We design network coverage specifically for warehouse and production environments, which behave very differently from an office layout.
Can you support our traceability and lot tracking system?
Yes. We focus on the network reliability that keeps handheld scanners connected, since a dropped connection creates a gap in your lot tracking records.
What recordkeeping rules apply to our traceability data?
The Canadian Food Inspection Agency sets traceability requirements under the Safe Food for Canadians Regulations, alongside BC PIPA and PIPEDA for personal information. This is general information, not legal advice.
Can you support cold chain temperature monitoring?
Yes. We focus on the network connectivity between your monitoring sensors and alerting system so a connectivity gap does not mean a missed temperature alert.
We have no dedicated IT person. Is that a problem?
That is who we are built for. Most food and beverage companies have no one whose job is IT across both office and production environments, which is exactly the gap we fill.
Reviewed by Alex Barari, Founder, former PCI DSS Internal Security Assessor (ISA).
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Food and beverage company IT support is delivered against a documented baseline aligned to the Canadian Centre for Cyber Security baseline controls and current cyber-insurance underwriting expectations.
Hexafusion is led by founder Alex Barari, a former PCI DSS Internal Security Assessor with 15+ years in enterprise IT and cybersecurity. Every engagement is supported by the same Vancouver-based team that designs the security baseline, reviews the alerts, and shows up on-site when remote troubleshooting reaches its limit.
