Resources & Insights
Practical guides written for business owners and operations managers in Vancouver and the Lower Mainland. No jargon, no sales pitch, just information that helps you plan, budget, and stay secure.
Microsoft confirms attackers are using a flaw in the Outlook app for Windows. The fix is the November 2026 Office update: what it does, who is affected and what to do.
Read article →Outlook, Teams and SharePoint may not connect while Microsoft works on incident MO1550821. The problem is on Microsoft's side: what is affected and what to do meanwhile.
Read article →What to do in the first 15 minutes of a Microsoft 365 outage, how to keep working without Outlook and Teams, and how to prepare a one-page plan before the next one.
Read article →How to tell an Outlook outage from a local fault, keep working with the email already on your computer, and avoid the fixes that make it worse.
Read article →Confirm the outage, move the meeting to the phone, reach guests, open shared files, and catch up when Teams returns.
Read article →How to tell a Microsoft service issue from a licence, account or app problem, and how to keep company data safe meanwhile.
Read article →When email returns after an outage, attackers send fake restore-your-mailbox and sign-in messages. What they look like, how to check them, and what to tell staff.
Read article →A viral list said dozens of services were down. One was. How to check with official status pages and a quick test of your own.
Read article →Gift-card requests from the boss, fake courier texts and payment-change fraud: the five scams that peak in November and December, and a staff checklist to stop them.
Read article →A backup you have never restored is a hope, not a plan. How to run and record a test restore, the 3-2-1 rule, and what to ask your IT provider.
Read article →What staff must never paste into AI tools, business versus personal accounts, and a simple acceptable-use policy, under Canadian and BC privacy law.
Read article →Every IT step for people joining and leaving, in order: accounts, licences, multi-factor authentication, devices and same-day access removal.
Read article →This WordPress Core flaw is under active exploitation, according to the CISA Known Exploited Vulnerabilities list. If your organization has a WordPress website, confirm its version today.
Read article →WAF, EDR with MDR and automatic isolation, firewalls, SIEM, Wi-Fi, backups, and the physical side: fobs, cameras, visitors, shredding and the server room.
Read article →What cyber insurance pays for, who can give a proper estimate, and why subscriber lists and large clients change the price.
Read article →Governments in Canada and Europe took websites offline to patch on October 21, 2026. If your website, portal or network devices run PHP, here is what to check and update today.
Read article →One compromised supplier mailbox, one look-alike domain, one executive takeover. How the chain works, what it costs, and what breaks it.
Read article →The seven IT capabilities a 5-person BC startup outgrows the moment it crosses 25 staff: identity, backup, network segmentation, managed detection, compliance, helpdesk, and roadmap ownership.
Read article →Workstations, servers, switches, firewalls. Refresh cycles, cloud-vs-on-prem, security audits, and supplier choice for BC businesses planning a hardware refresh.
Read article →The unified 10-control baseline plus vertical-specific obligations that satisfy CPA BC, Law Society of BC, FINTRAC, and PIPEDA for accounting, legal, and financial-services firms.
Read article →Why these three verticals are high-target, and the specific controls each industry uses to protect patient records, imaging workstations, and brokerage trust accounts.
Read article →The operational realities (jobsite, shop floor, lean budgets) that change how IT must be delivered, and the vertical-specific baseline for each.
Read article →How a Vancouver-based IT provider reaches businesses across Metro Vancouver and the Fraser Valley. Response windows, transit, and operational notes for each city.
Read article →A ransom note just appeared. The hour-one playbook Hexafusion uses with Vancouver clients: isolate, preserve, notify your insurer, identify the strain.
Read article →Clicked a suspicious link? Follow this 30-minute incident playbook from Hexafusion to contain damage, preserve evidence, and protect your accounts.
Read article →A fraudulent wire just left your account. The BC business playbook for recalling funds, notifying CAFC, and closing the compromised mailbox.
Read article →No Global Admin, no breakglass account, no MFA device. How BC businesses regain control of a Microsoft 365 tenant, step by step.
Read article →A practical 72-hour playbook for meeting PIPEDA breach reporting obligations in BC: risk-of-harm assessment, records, and PIPA parallels.
Read article →The 2026 cyber insurance checklist for Canadian SMBs: MFA, EDR, tested backups, PAM, patching cadence, and what gets you a flat decline.
Read article →Deposit redirection fraud is one of the fastest-growing attacks on BC brokerages. A practical controls plan for brokers, conveyancers, and IT teams.
Read article →February to April is peak phishing season for CPA firms. A practical IT and security playbook for BC accountants handling sensitive client data.
Read article →Interactive estimator for length and character sets, how to read the Hive Systems Password Table, and why a business password manager matters for BC businesses.
Read article →PIPEDA, provincial privacy laws, Bill C-26, Bill C-27, CASL, OSFI expectations, and cyber insurance themes. Each section includes a composite “what goes wrong” scenario. Not legal advice.
Read Canada guide →HIPAA, GLBA, FTC Safeguards, SEC cyber disclosure, state privacy laws, PCI DSS, CMMC, and more. Pair with our Canada guide for cross-border teams.
Read US guide →Malware is a broad category of harmful software; ransomware is a specific extortion playbook. How attacks show up in the Lower Mainland and which controls satisfy insurers and Canadian privacy expectations.
Read article →SOC 2, ISO 27001, CyberSecure Canada: how to read vendor badges fairly and what your own website should not claim without evidence.
Read article →OneDrive conflicts, patch failures, and slow disks: triage storage on Windows and Mac before you approve a capex ticket.
Read article →Unsupported OS builds, endpoint detection and response (EDR) performance drag, and failing batteries: lifecycle signals that help BC teams budget refresh before quarter-end surprises.
Read article →Personal phones still open work email. Practical mobile device management (MDM), app sourcing rules, and transparency that respects PIPEDA privacy obligations for growing SMBs.
Read article →Slow support, recurring outages, no IT documentation, staff doing their own troubleshooting: does that sound familiar? Here is how to know when it is time to make the switch.
Read article →Premiums are rising. Insurers are requiring multifactor authentication (MFA), endpoint detection and response (EDR), and tested backups. Here is what BC businesses need to know before their next renewal.
Read article →Most businesses only switch IT providers after something goes badly wrong. Asking these seven questions upfront saves you from making the same expensive mistake twice.
Read article →Break-fix is cheaper until it is not. A side-by-side comparison of both support models, costs, risks, and the tipping point where managed IT starts making financial sense.
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