Privacy Policy

Effective Date: August 2020

Hexafusion IT Solutions is committed to protecting the privacy of our customers and visitors. This Privacy Policy describes how we collect, use, and safeguard personal information in compliance with British Columbia’s Personal Information Protection Act (PIPA).

1. Collection of Personal Information

We may collect the following types of personal information when you interact with us:

• Contact Information: Name, email address, phone number, and mailing address.
• Business Information: Company name, job title, and related business details.
• Technical Information: IP address, device information, and usage data related to our services.
• Billing Information: Payment details necessary for processing transactions.

We collect only personal information that is necessary for the purposes detailed below.

2. Use of Personal Information

Your personal information is used for the following purposes:

• Providing IT support, cybersecurity, and other business services.
• Processing payments and handling billing inquiries.
• Communicating with you regarding service updates, support tickets, or inquiries.
• Improving and customizing services based on your preferences.
• Ensuring compliance with legal and regulatory obligations.

3. Disclosure of Personal Information

We do not sell or rent your personal information. However, we may disclose your information in these cases:

• Service Providers: To trusted third parties assisting us in service delivery (e.g., cloud hosting providers, payment processors).
• Legal Obligations: If required by law, court order, or regulatory investigation.
• Consent: With your explicit permission.

4. Protection of Personal Information

We implement the following security measures to safeguard your personal information:

• Data Encryption: Your personal information is encrypted during transmission and storage.
• Access Controls: Access to personal data is restricted to authorized personnel only.
• Secure Infrastructure: Information is stored on secured servers protected by advanced security protocols.
• Regular Audits: We regularly audit our security measures to maintain compliance with privacy regulations.

5. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, your information is securely deleted or anonymized.

6. Your Rights

Under PIPA, you have the right to:

• Access: Request a copy of your personal information.
• Correction: Request correction of inaccurate or incomplete personal information.
• Withdrawal of Consent: Withdraw consent for certain uses of your information, subject to legal or contractual obligations.

To exercise these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies on our website to enhance your user experience. These technologies gather non-identifiable information about your browsing behavior and device. You can manage cookie preferences through your browser settings.

8. Third-Party Services

Our website and services may include links to third-party websites or integrations (e.g., cloud providers, ticketing systems). We are not responsible for these third parties' privacy practices and encourage you to review their privacy policies separately.

9. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or regulatory requirements. Updates will be posted on this page, and the effective date will be adjusted accordingly.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at: