Effective Date: August 2020
Hexafusion Canada Inc. (doing business as Hexafusion IT Solutions) is committed to protecting the privacy of our customers and visitors. This Privacy Policy outlines how we collect, use, and protect personal information in compliance with the Personal Information Protection Act (PIPA) of British Columbia.
1. Collection of Personal Information
We may collect the following types of personal information when you interact with us:
- Contact Information: Name, email address, phone number, and mailing address.
- Business Information: Company name, job title, and related details.
- Technical Information: IP address, device information, and usage data for services we provide.
- Billing Information: Payment details for processing transactions.
We only collect personal information necessary for the purposes outlined below.
2. Use of Personal Information
We use your personal information for the following purposes:
- To provide IT support, cybersecurity services, and other business-related services.
- To process payments and manage billing inquiries.
- To communicate with you regarding updates, services, or support tickets.
- To improve and customize our services based on your preferences.
- To comply with legal and regulatory requirements.
3. Disclosure of Personal Information
We do not sell or rent your personal information to third parties. However, we may disclose your information in the following cases:
- Service Providers: To trusted third-party providers who assist in delivering our services (e.g., cloud hosting, payment processors).
- Legal Obligations: If required by law, such as compliance with court orders or regulatory investigations.
- Consent: When you have provided explicit consent to share your information.
4. Protection of Personal Information
We take the following measures to safeguard your personal information:
- Data Encryption: Personal information is encrypted during transmission and storage.
- Access Controls: Only authorized personnel have access to your data.
- Secure Infrastructure: Data is stored on secure servers with robust security protocols.
- Regular Audits: We conduct regular security audits to ensure compliance with privacy regulations.
5. Retention of Personal Information
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, information is securely deleted or anonymized.
6. Your Rights
Under PIPA, you have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we have about you.
- Correction: You can request corrections to inaccurate or incomplete information.
- Withdrawal of Consent: You can withdraw consent for certain uses of your information, subject to legal or contractual obligations.
To exercise these rights, contact us using the information below.
7. Cookies and Tracking Technologies
We may use cookies and other tracking technologies on our website to enhance your user experience. These technologies collect non-identifiable information about your device and browsing behavior. You can manage your cookie preferences through your browser settings.
8. Third-Party Services
Our services may include links to third-party websites or integrations (e.g., cloud providers, ticketing systems). We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Updates will be posted on this page, and the effective date will be revised accordingly.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Hexafusion IT Solutions
997 Seymour St, #250
Vancouver, British Columbia V6B 3M1
Call us: (604) 332-1500
